TLI Chapter 4
Jennifer and Matthew are colleagues who began work in the accounting department on the same day. At the end of the 60-day probationary period, they were both given outstanding ratings and a 5% increase. Jennifer was exceptionally happy dancing around the office and planning a celebratory dinner. Matthew said he was very happy and worked diligently in his office for the rest of the afternoon to complete a project and then went home alone. He never shared his news with his coworkers like Jennifer did. Jennifer and Matthew are opposites in their ________.
Affect intestity
Employees are emotionally affected by incidents that occur at work. What theory supports the influence of emotions on job performance and satisfaction?
Affective events theory
As the manager of a workforce with particularly stressful jobs, you plan to present techniques to help your workforce more effectively regulate emotions. Recognizing that these are individuals working in situations where they are not able to control the sources of stress, what technique would be most appropriate to teach your workforce?
Cognitive reappraisal
EI has been shown by researchers to lead to improved workplace performance, yet the use of EI testing may be dismissed and is not always recommended during the selection process because ________________.
EI tests are not necessarily predictive of performance for all types of jobs
During which point of the week are people in the United States usually in the worst mood
Early in the week
Peggy and Sean are in terrible moods when they arrive at the office. Which of the following best explains why their coworkers will probably be in bad moods by the end of the day?
Emotional contagion
Which of the following best describes the difference between emotional labor and emotional dissonance?
Emotional labor is displaying emotions because your job requires you to do so; emotional dissonance is the tension between your displayed and felt emotions.
Which of the following best describes affective events theory?
Emotional reactions to events at work influence job performance.
Which of the following best describes the difference between felt emotions and displayed emotions?
Felt emotions are the employee's real emotions; displayed emotions are the emotions an organization requires an employee to show.
Which of the following is NOT TRUE of social sharing?
Social sharing involves continuing to bottle up emotions.
Affect Describes
a broad range of feelings and includes both emotions and moods
A feeling caused by a specific event is called an
emotion
Amber noticed that one of her employees, Ahmed, was increasingly short-tempered at work and didn't seem to enjoy his job as much as he used to. After watching Ahmed for a few weeks, Amber realized that a change in the way that Ahmed was receiving critical information was leading to frustration and anger. Amber decided to sit down with Ahmed and work through some ideas to reduce his frustration. Amber's ability to recognize these emotions in Ahmed is an example of __________________.
emotional intelligence
Several studies have indicated that _____________ plays an important role in job performance.
emotional intelligence
Teresa is acutely aware of her own emotions and has invested considerable time in learning to read the emotions of others. She has also become adept at understanding the meaning of emotions and how she can best regulate her own emotions. Teresa's manager has noticed on more than one occasion that Teresa is very skilled in understanding why she is angry and how to express herself without violating any organizational norms. Teresa's manager has determined that Teresa has a high level of _____________.
emotional intelligence
Jeff was recently hired as a flight attendant. He is expected to use both mind and body to be cheerful on the job. Jeff's flight attendant job requires ________.
emotional labor
Emotional labor represents an employee's
expression of organizationally desired emotions
A number of researchers have indicated that moral judgments are largely based on
feelings
Individuals who have trouble regulating their emotions tend to be ______________.
high in neuroticism
The fact that most people believe that weather impacts mood, despite evidence that suggests weather and mood are not connected, is an example of
illusory correlation
Sleep quality affects mood, and increased fatigue puts workers' health at risk of disease, injury, and depression. Studies show that adults report sleeping less than adults a generation ago. As a result, a large portion of the U.S. workforce suffers from sleep deprivation, sleeping ________ per night.
less than 6 hours
Researchers have indicated that people in a good mood are more creative than people in a bad mood because ____________.
people in a good mood produce more ideas
Positive emotions are related to effective leadership for all of the following reasons EXCEPT ____________.
positive emotions in leaders increase analytic performance of followers
Jessica is attempting to regulate her emotions on the job. She has been trying to suppress her anger about being overlooked for a promotion. She has been talking about the situation and her feelings to her significant other who has been extremely supportive. She has also opted not to talk with her manager about the situation now. Jessica is using the emotional regulation technique of ____________.
social sharing
Research Conducted on smiling within the workplace has indicated
your feelings about power dictate whether you return a smile
Which of the following best describes the difference between surface-level acting and emotional suppression?
Surface-level acting doesn't change the emotion and the individual simply puts forth what they believe the correct emotional response should be, while emotional suppression allows the individual to feel and deal with the emotion, but at a later time.
In the United States, research on felt and displayed emotions indicates that employees should display positive emotions like _________, and suppress negative emotions like _________.
happiness; anger
