TOL Ch 13-15

others' measured performance.

A norm-referenced appraisal compared behavior with

buy-in

A team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks _______.

-They worked with suppliers and customers via arm's-length transactions. -They developed competitive advantage through specialization of functional skills in areas like manufacturing and distribution. -They prospered by offering low-cost but standardized services and products.

According to Kaplan and Norton, which of the following are the operating assumptions about industrial age organizations? (Check all that apply.)

-They compete against the best companies across the world. -They conduct operations with integrated business processes that cut across traditional business functions.

According to Kaplan and Norton, which of the following are the operating assumptions about information age companies that contrasted them with their predecessors in the industrial age? (Check all that apply.)

-Effective leaders are expected to demonstrate compassion while showing more of an autocratic than participatory leadership style. -It inhibits assertive, confrontational behavior and emphasizes maintaining harmony.

According to a survey of executives in the 500 largest corporations in the world, which of the following are the features of Malaysian leadership culture in comparison with German leadership culture? (Check all that apply.)

Administratively skilled Confidence builder Effective bargainer

According to the Global Leadership and Organizational Behavior Effectiveness Research Program (GLOBE), which of the following attributes or behaviors are viewed universally across cultures as contributing to leadership effectiveness?

provide the subordinate with some autonomy, but still monitor performance regularly.

After delegating a task, the leader should

based on bottom-to-top commitment

All of the following are important to setting goals except goals should be _____.

-Mission -talent -context

All of the following are part of the Rocket Model of Team Effectiveness?

volatile, uncertain, complex, and ambiguous

Change impacts virtually every organization everywhere, and everyone in them. An acronym has been given to this new state of affairs: VUCA. Coined by the Army War College, the term VUCA describes a world that is _____.

VUCA

Change impacts virtually every organization everywhere, and everyone in them. An acronym has been given to this new state of affairs: _____.

task feedback

Feedback that comes from what is intrinsic to the work activity itself rather than from the supervisor refers to task ______.

-help participants link their experiences to the work environment. -understand real-time team dynamics. -have an understanding of the business involved.

Highly effective facilitators leading interventions should

-Delegation is risky. -Delegation takes too much time. -The job will not be done well.

Identify the common reasons for avoiding delegation.

-Management -Organizational behavior -Organizational theory

Identify the disciplines that the study of the formal establishment is most associated with. (Check all that apply.)

situational engineering

In the context of an organization, leaders can use their knowledge of how a situation affects leadership to proactively change the situation in order to enhance the likelihood of success. This is called

Leaders and coachees either jointly build a plan or have the coachees individually build a plan for the leaders to review.

In the context of leadership, which of the following is part of the third step in the coaching process?

Goals

In which part of the GAPS Analysis do you assess where you want to go?

there is commitment from the top and bottom.

Organizational goals are most likely to be achieved when

clan culture

Organizations that emphasize having a high degree of flexibility and discretion and that also primarily focus inward have a

technical

Problems that experts know how to solve are called _____ problems.

mission

Setting a common direction for the team involves which of the following components of the Rocket Model of Team Effectiveness?

Charismatic/value-based leadership

The ability to inspire, motivate, and expect high performance from others on the basis of firmly held core values refers to

adhocracy

The culture that is most responsive to today's turbulent and rapidly changing environment is the ______ culture.

centralization

The degree of diffusion of decision making throughout an organization refers to the level of

formalization

The degree of standardization in an organization refers to its

GLOBE

The most comprehensive study of leadership and culture ever attempted involving more than 17,000 managers in 62 countries is called

multiple-influence model

The theory that distinguishes between situational variables like task characteristics and macrovariables like the external environment is the

A variety of sources using a variety of criteria

To understand whether performance is acceptable, individuals should seek feedback from which of the following?

Establishing a relationship built on mutual trust and respect with a follower

What is the first step of informal coaching?

-Decide what to delegate -Decide whom to delegate to -Make the assignment clear and specific -Assign an objective, not a procedure -Allow autonomy, monitor performance -Give credit, not blame

What is the order of the principles of effective delegation?

The subordinate

When a task is delegated, who should receive credit for a task well done?

Team

When talking about the rationale for training, which level can end in competition and apathy if issues go unresolved?

Resources

Which component of the Rocket Model concerns the decision-making latitude and resources the team has to accomplish its goals?

Courage

Which component of the Rocket Model is most easily observed?

The Situational Leadership model

Which model is concerned with how the leader's behavior can be changed to improve interactions with different followers?

Fiedler's contingency model of leadership

Which of the following is the earliest and most well-known contingency theory?

Role-modeling development

Which of the following is the most important intervention for leaders trying to create a learning environment?

Spatial complexity

Which of the following refers to geographic dispersion in an organization?

goals

Which part of the GAPS analysis do career strategies fall under?

Role theory

Which theory clarifies how situational demands and constraints could cause role conflict and role ambiguity?

Horizontal

_____ complexity is associated with more specialization within subunits and an increased chance for communication breakdowns between subunits.

-They should be clear. -They should give feedback only about behaviors actually under the other person's control. -They should avoid being emotional.

identify the guidelines for individuals giving feedback to be helpful.

task feedback

refers to the degree to which a job provides an individual with some control over what he does and how he does it.

stating it right in the first place

the most important step in accomplishing a personal or group goal is

to provide others with information they can use to change their behavior

the purpose of feedback

Communicative Trustworthy Foresighted

which of the following are specific attributes or behaviors that are viewed universally across cultures as contributing to leadership effectiveness?

-Specific -Direct -Descriptive

which of the following are the characteristics of good feedback?