Trailhead Questions Appbuilder
What's the most observed behavior of a Sales Leader? A. Manages and trains sales reps on processes and tools B. Preps and attends meetings and demos and closes deals C. Views and creates reports and dashboards D. Qualifies leads
A
If you choose to make a prototype outside of the Salesforce platform: A. You should never create it on the Salesforce platform. B. You can create a video and publish it on YouTube. C. You can create a Heroku application using HTML, CSS, and JavaScript. D. You should always create it within the Salesforce platform.
C
Which of the following isn't a benefit of using change sets? A. The target org can choose when to deploy the received change set. B. Point-and-click deployment is easier to use than the API or other tools. C. You can transfer user licenses from sandbox to production. D. A and B
C
Which one of these Marketing Cloud persona tends to spend over half of their eight-hour workday using Salesforce? A. Marketing Manager B. Strategic Leader C. Marketing Specialist D. IT Services
C
If one of your deployments is interrupted due to a Salesforce service update, what happens? A. The deployment is canceled and needs to be manually restarted. B. The deployment is restarted, and all tests need to be rerun. C. Tests in the deployment are resumed after the last executed test whose result is saved. D. Tests in the deployment are resumed from where they last stopped. Previous results aren't saved.
C
The best person to recruit for a dry run is: A. A member of the design team who worked on the initial designs. B. A member of the prototype development team. C. A member of your company who has never seen the prototype and would be a potential user of the feature. D. Anyone who hasn't seen the prototype.
C
Why would you want to build an OEM Embedded app instead of an ISVforce app? A. The app's functionality enhances the Sales Cloud, but not Service Cloud. B. The app uses Customer Community Plus licenses. C. Your target customers may not already have Salesforce. D. You want your customers to buy user licenses directly from Salesforce.
C
You're building an ISVforce app that reuses Account, Contact, Lead, and Opportunity objects to vet vendors who resell products for your customers. You use Record Types to ensure that the fields you add don't interfere with the customers existing use of those objects. What's the lowest edition that you can target? A. Group Edition B. Enterprise Edition C. Performance Edition D. Professional Edition
D
Who is the main persona to qualify leads? A. Case Solver B. Deal Closer C. Sales Leader D. Pipeline Builder E. Team Leader
D
Which of these decisions would you use personas to support? A. Deciding who to hire B. Scheduling meetings C. Prioritizing updates to your Salesforce instance D. Deciding who to promote
C
What is the fastest way to provide your Salesforce customers a mobile-ready version of the app you've built for Sales Cloud? A. Build a mobile app on the Heroku platform using Heroku Connect B. Optimize your pages for mobile and use the Salesforce1 mobile app C. Create custom objects for Leads and Opportunities, then use custom code to develop the app D. Create native device apps using the Salesforce Mobile SDK
B
When should you decide which editions your app supports? A. After you develop your app, but before you sell it to customers B. Before you design your app and before you build your app C. After you've designed your app, but before you begin building it D. Before you determine your target audience and before you design your app
B
What does a search for a single object look like in SOSL? A. FIND {cloud} RETURNING Account B. FIND in ACCOUNT RETURNING "cloud" C. FIND "cloud" in ACCOUNT D. FIND (cloud) RIGHT NOW!
A
What is a use case for the SOAP API? A. Keeping your data integration squeaky clean B. Embed a page from an external system into the UI C. Connecting to an external database using OData D. Moving data between Salesforce and an external app
D
How do you create a sandbox? A. Call Salesforce Customer Support. B. From the Sandboxes page in the Setup Menu. C. Expose the Sandbox tab in Customize My Tabs. D. From the Home tab.
B
It's important to do a dry run of your research session because: A. The UXEs need practice demoing the prototype to the participant. B. It can highlight gaps between the prototype and the research script. C. Your developers need practice delivering the questions. D. Dry runs give the developers a preview of the features.
B
Suppose you're deploying a small app that doesn't depend on components in your org. This app has one Apex test class that covers the Apex code in your app. What is the best practice for a fast production deployment? A. Run a deployment with the Run All Tests test level. It's better to always run all tests to ensure that nothing breaks in production. B. First run a validation that uses Run Specified Tests to run the test class, followed by a quick deployment. C. Run a deployment with no test level set so that the default test behavior occurs. D. Run a deployment with the Run Specified Tests level and specify the test class.
B
The Developer Console is: A. Connected to multiple orgs and is browser based. B. Connected to one org and is browser based. C. Connected to one org and has version control. D. Connected to multiple orgs but has no version control.
B
Visualforce is: A. A web-based suite of tools designed for administrators and developers to interact with Salesforce via the Force.com APIs. B. A web development framework that lets you build custom user interfaces for apps that can be hosted on the Force.com platform. C. An integrated development environment with a collection of tools to create, debug, and test applications in your Salesforce organization. D. A dynamic environment for viewing and modifying all the objects and relationships in a Salesforce organization.
B
What is the benefit of test levels? A. Test levels reduce the time of iterative test deployments. B. Test levels reduce the time of iterative test deployments and give you the flexibility to decide how much testing to perform. C. Test levels are only useful in production but not in test environments. D. Test levels are useful only if you use the Run Specified Tests level.
B
What is the benefit of validating an inbound change set before deploying? Choose the best answer. A. Receiving change sets in advance and then deploying at your convenience. B. Obtaining test results of the deployment without committing changes. C. Automatically adding missing components during validation. D. B and C.
B
Which REST resource adds auto-suggest functionality. A. Auto Suggested Records B. Search Suggested Article Title Matches C. RETURNING FieldSpec D. search()
B
Which of the following can help you integrate personas into your design and development process? A. Tell people how much time you spent mapping your users to the personas B. Schedule a meeting with your colleagues to introduce the personas and collaborate on writing user stories C. Send everyone an email with the persona cards, since the value of the personas will be immediately apparent from the cards D. Make sure everyone focuses equally on all of the personas rather than aligning on a primary persona
B
Which of the following customization is safe to create in your production org? A. Add a master-detail relationship. B. Add a dashboard. C. Delete a custom object. D. Change a field type from text to numbers.
B
Which persona provides member support and manages content in the communities? A. Community End User B. Community Manager C. Community Admin D. Community Builder
B
Which persona's top priority is troubleshooting customer issues? A. Case Solver B. Expert Agent C. Team Leader D. Service Admin
B
Which tool would you use for the following use case? Launch a troubleshooting wizard from a button, at the end of which a knowledge article is created if it'd be helpful to other users. A. Process Builder B. Visual Workflow C. Workflow D. Approvals
B
SOSL works with: A. REST only B. SOAP only C. REST, SOAP, and Apex D. SOQL only
C
Which persona manages member access and configures platform settings? A. Community End User B. Community Manager C. Community Admin D. Community Builder
C
What kind of sandbox is best for final staging before production? A. Developer B. Developer Pro C. Partial Copy D. Full
D
Which one of these persona is directly involved in producing the content of marketing emails? A. Marketing Manager B. Strategic Leader C. Marketing Specialist D. Designer-Developer E. IT Services
D
Which of the following are things you should consider when selecting your type of prototype? A. The deadline for when the prototype will be used for testing B. How many people are on the research team C. How many features are being tested D. How many computers you have in the office E. A and C
E
How does a custom object search differ from other queries? A. The name is in all caps. B. It includes __c at the end of the object name. C. In the query, you specify that an object is custom. D. You surround the custom object name in quotes.
B
You're working in an Unlimited Edition org where changes are made in production. Which of the following reasons makes the best case for using a sandbox? A. You can protect your data by building and testing in a separate environment. B. It's faster than coding in production. C. You can build castles. D. B and C
A
Prototypes are useful because: A. They enable more complicated designs to be tested easily before being developed B. They ensure your product remains usable when you add new features or update existing ones C. They can always be deployed to customers as the final product D. They replace the need for user experience research and design E. A and B
E
With the Developer Console, you can: A. Write and edit Apex code. B. Create and edit Visualforce pages. C. Create and edit Lightning components. D. Check debug logs. E. Do all of the above.
E
At Salesforce, we: A. Only create prototypes for new features B. Develop interactive prototypes after designers create static screens of their initial ideas C. Have the designer of the interface create the prototype D. Create the prototypes first so designers can base their designs on them E. Are too large of a company to do rapid prototyping
B
Which of the following isn't a benefit of using change sets? A. Creating a change set helps you identify missing components. B. Validating a change set auto-corrects errors. C. You can use the change set more than once, saving time if you have many iterations or a large set of changes. D. You can validate your change set before deploying.
B
Who preps and attends meetings and demos and closes deals? A. Data Expert B. Deal Closer C. Sales Leader D. Pipeline Builder E. Trusted Advisor
B
Which of the following is true about personas? A. Personas should be based on your most interesting users B. Personas should be based on stereotypes, to make them easy to remember C. Personas should capture every detail about your users D. Personas should capture meaningful differences between groups of users
D
Which tool would you use for the following use case? When an opportunity has a discount of more than 40%, notify the CEO via email and request sign-off. Provide a way for the CEO to leave comments. A. Process Builder B. Visual Workflow C. Workflow D. Approvals
D
You can display Visualforce pages in all of the following places, except: A. From standard buttons or links B. Within a standard page layout C. From a tab D. Within any Setup page E. In Salesforce1
D
Why would you want to build an ISVforce app instead of an OEM Embedded app? A. The app uses Chatter and Files. B. The app displays data in Opportunity and Lead objects. C. Your target customers may not already have Salesforce. D. The app uses Customer Community Plus licenses.
B
A tracking board is helpful because: A. Customers can watch progress on the prototype. B. Stakeholders can view progress and submit feedback while the prototype is being developed. C. Paper specifications are so last century. D. Managers are always busy.
B
How do you create efficient text searches? A. Limit what you're searching through and limit the number of results. B. Shorten the search string. C. Use SOSL and REST. D. Only search the name field of records.
A
How does Chatter foster collaboration? A. By social interaction through groups, feeds, and record following B. By enabling your customers to message you from their org C. By creating a group video-chat environment for real-time collaboration D. Through public chat forums only
A
How does Enterprise Edition differ from Professional Edition? A. Enterprise Edition has features that aren't available in Professional Edition B. Professional Edition is only sold to Accountants, Dentists, and Lawyers C. Enterprise Edition supports more users than Professional Edition D. Professional Edition has higher limits than Enterprise Edition
A
How does a quick deployment reduce deployment time to production? A. Because tests have run successfully before in a validation, tests aren't run in a quick deployment. The absence of a test run reduces deployment time. B. Quick deployment uses a new deployment engine that is more efficient than regular deployments. C. Tests aren't rerun in a quick deployment because they are resumed. D. B and C.
A
Salesforce use behavior-based personas rather than demographic personas? A. To avoid relying on stereotypes of who might be in certain roles or might perform particular tasks in their job B. So it's easier to include photos of real people with the personas C. To generate more empathy for users D. So the personas will remind people of someone they know
A
Using the template "As a [persona], I want to [task] so that [impact]," which of the following would create the most compelling user story for stakeholders? A. Case Solver / view the status of cases / I can make sure there are no cases that are being left unresolved B. Person who loves using Salesforce / create APIs for data for the Marketing Cloud / I can develop a marketing strategy C. Pipeline Builder / have fun on the weekends / I can generate leads D. Designer-Developer / approve content for major campaigns / I can assert my authority
A
What do you do to ensure that sensitive data isn't copied to your Fully Copy sandbox? A. Create a sandbox data template then specify it when creating the sandbox. B. Delete all sensitive data as soon as it's in the sandbox by using a data template. C. Rely on sharing and permission rules to protect sensitive data in a sandbox. D. A and B.
A
Why would you want to use personas in your organization? A. They fully represent each individual user B. They help you better understand the real people who use your product C. They're a helpful way to remember people's titles D. They're useful for determining compensation
B
What is the benefit of reducing test execution times in a deployment? A. Shorter deployments provide better experience with the software development lifecycle and have a reduced risk of being interrupted by service updates. B. Shorter deployments make iterative test deployments faster. C. Shorter deployments make iterative test deployments longer because they require more frequent deployments. D. Deployment times are outside of my control. Only Astro has the power to change the deployment time.
A
What is true about the Apex programming language? A. It's designed to work with custom objects you create declaratively B. It's the easiest way to build and customize your Salesforce application C. Anyone can use it in GE, PE, PXE, and UE orgs D. It's just a replacement for Java or C#
A
What kind of Salesforce licenses must be included in a OEM Embedded app? A. Force.com B. Customer Community Plus C. Customer Community D. Chatter Free
A
When is it a good time to create a customized search solution? A. You're developing an external knowledge base for user support. B. You're in the mood for a fun Friday night. C. The sales reps just started using the Sales Cloud in Lightning Experience. D. You want to put your company branding in the search bar.
A
Which is the best way to discover how many sandboxes are available for your org? A. In your production org, search for 'Sandbox' in Setup. B. In your sandbox, search for 'Sandbox' in Setup. C. Call Salesforce Customer Support. D. Review your service agreement.
A
Which of the following is an example of a design standard that applies to Salesforce? A. Consistently using the Description field B. Enabling SAML C. Editing a page layout D. B and C
A
Which of the following isn't a component of a governance framework? A. Agile Methodology B. Design Standards C. Release Management D. Center of Excellence
A
Which one of these persona coordinates cross-channel messaging, cadence, and customer journeys? A. Marketing Manager B. Strategic Leader C. Marketing Specialist D. IT Services E. Designer-Developer
A
Which one of these persona is most focused on marketing strategy? A. Strategic Leader B. Marketing Specialist C. Marketing Manager D. Designer-Developer E. IT Services
A
Which persona spends most of their time maintaining and upselling existing accounts? A. Trusted Advisor B. Deal Closer C. Sales Leader D. Pipeline Builder E. Team Leader
A
Which task do all personas perform? A. Troubleshooting customer issues B. Customizing and administering Salesforce C. Creating reports and dashboards D. Changing ownership of a case
A
Which tool would you use for the following use case? When an opportunity closes, automatically close all activities related to that opportunity and create a renewal opportunity. A. Process Builder B. Visual Workflow C. Workflow D. Approvals
A
You're building a supply requisition ISVforce app for companies that want to manage complex projects. For each vendor being considered for a given component, a Lead record is created. Once the supplier submits a bid, the Lead is moved to an Opportunity. After talking to your customers, you know they will want the vendors to see the status of their own bids. What type of Community should be created for vendors and for what reason? A. Customer Community, because it restricts the data that vendors can access B. Partner Community, because vendors must view Opportunity objects C. Customer Community, because approval processes must be able to specify vendors D. Partner Community, because vendors must use Chatter
B
How does a center of excellence improve velocity? A. Ignores user input to focus on internal goals. B. Channels all changes through IT. C. Helps everyone understand the business priorities. D. Keeps best practices on a need-to-know basis.
C
How should you create personas? A. By using your intuition to come up with a list of personas and their activities, motivations, and goals B. By asking team leaders to create a set of personas C. By conducting research on your users D. By consulting your org chart and creating personas based on roles or teams
C
It's helpful to watch the research sessions because: A. You can talk to the participant about their experience. B. You can show the participant how to use the prototype. C. You'll hear firsthand the reactions to the features and be available to fix any problems that arise. D. It's better than reality TV.
C
What can admins do to influence the search results ranking? A. Host webinars for users on best search practices. B. Rename records. C. Set up synonym groups and promoted search terms. D. Nothing. You're all alone in your quest to improve search solutions.
C
What does a search for multiple objects look like in SOSL? A. FIND {sneakers} RETURNING ALL ARTICLES B. FIND {sneakers} in ALL OBJECTS C. FIND {sneakers} RETURNING Product2, ContentVersion, FeedItem D. FIND {sneakers} RETURNING Account
C
What is the most observed behavior of a Data Expert? A. Manages and trains sales reps on processes and tools B. Preps and attends meetings and demos and closes deals C. Views and creates reports and dashboards D. Qualifies leads E. Maintains and upsells existing accounts
C
Which list correctly orders editions from smallest to largest? A. Enterprise Edition, Professional Edition, Group Edition, Performance Edition B. Professional Edition, Group Edition, Enterprise Edition, Performance Edition C. Group Edition, Professional Edition, Enterprise Edition, Performance Edition D. Professional Edition, Group Edition, Performance Edition, Enterprise Edition
C
Which of the following would help you map your users to the Salesforce personas? A. Using your org chart to match people to personas based on their titles B. Asking your users which persona they like the best C. Polling your users about which activities they do most frequently D. Asking your users' managers to indicate which activities the users do most frequently
C
A prototype is: A. The final version of a product that gets used by customers B. A program that lets you create images from drawings C. A description of the type of customer that would use the product D. A preliminary version of a product or idea that enables project stakeholders to test user interfaces E. A technology platform for creating and testing user interfaces
D
Deploying changes from sandbox to production using change sets is a four-step process. Which of the following isn't one of the steps? A. Authorize deployment connections in sandbox. B. Create an outbound change set in sandbox. C. Upload the change set from sandbox to production. D. Delete a deployed change set.
D
During a kick-off meeting, it's best to determine: A. If the wifi is strong enough for videoconferencing B. The pricing plan for the new features C. The exact implementation details with the developers D. Everyone's roles in the project and the appropriate deadlines for testing
D
For an ISVforce app, what determines the features you should use in your solution? A. The type of user licenses you're embedding in your application B. The size of the customer you're targeting and the industry they are from C. The complexity of your application and the amount of resources it uses D. The customer's edition, user licenses, and feature and permission set licenses E. You want your customers to buy user licenses directly from Salesforce
D
If you deploy a workflow rule in production before testing it in a separate environment, which of the following can happen? A. Your rule could update records incorrectly. B. Your rule might not work as intended. C. Your rule could send unintended emails or create unnecessary tasks. D. All of the above.
D
In your special partner DE org, you've created an app that you are ready to distribute. Displaying data from which object in your solution would prevent you from being able to use the OEM Embedded app type? A. Account B. Contact C. CouchPotato D. Case
D
What differentiates SOSL from SOQL? A. Syntax B. SOSL searches the search index instead of the org database. C. SOSL searches more efficiently when you don't know in which object the data resides. D. All of the above.
D
What's the correct order for the three main stages of a good change management system? A. Test, build, and deploy. B. Deploy, test, and build. C. Deploy, build, and test. D. Build,test, and deploy.
D
Which of the following are important principles of the Salesforce personas? A. They're tied to people's titles and roles B. They're based only on the things people do in the Salesforce platform, rather than on all of their job responsibilities C. They focus on people's demographic characteristics D. They're based on users' goals, motivations, and behaviors
D
Which persona customizes Salesforce? A. Case Solver B. Expert Agent C. Team Leader D. Service Admin
D
Which persona customizes the look and feel of communities? A. Community End User B. Community Manager C. Community Admin D. Community Builder
D
With the Workspace Manager, you can: A. Create workspaces to organize resources, such as Apex code, for different projects. B. Create custom objects to store data in your org. C. Switch between workspaces. D. Do all of the above. E. Both A and C
E
