training and development midterm

Which of the following is true with regard to SWOT analysis?

A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

Which of the following is true of centralized training

A centralized training function helps drive stronger alignment with business strategy.

_____.refer(s) to the type of rewards that employees receive for performing well.

Consequences

__________ is training employees in a range of skills to fill roles needed to be performed.

Cross training

_____ refers to asking a large group of employees to help provide information for needs assessment.

Crowdsourcing

The process of authoring and producing materials is:

Development

Which one of the following activities have long-term focus on preparing for future responsibilities while increasing the capacities of employees to perform their current jobs?

Development activities

Companies adopting a _____ strategy need to train employees in job-search skills and to focus on cross-training their remaining employees.

Disinvestment

"In difficult times, companies may be tempted to reduce training expenditures..." which one of the forces influencing working and learning does this relate to?

Economic cycles

In which one of the following phases of ADDIE model, will you record time data, interpret test results, survey graduates, and revise activities?

Evaluate

_____ are useful with complex or controversial issues.

Focus groups

Which one of the following statements is true about "six sigma"?

Measuring, analyzing, improving, and then controlling processes once they have been brought within the narrow quality tolerances or standards

The following are the examples of_____________: (a) return customer, (b) revenue, (c) customer satisfaction, (d) mystery shopper scores, (e) ensure work environment supports learning and transfer.

Metrics that show value of training

Which one of the following is a statement of company's reason for existence?

Mission

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

Mission

_____ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers.

Organizational

During the Week 5 and 6 Field days of TDDI Project, what analyses have you conducted?

Organizational analysis and People analysis

According to the text, collecting data on social support for training from managers and peers is a component of which level analysis?

Organizational analysis, and personal analysis

._____ refers to the process of moving jobs from the U.S. to other locations in the world.

Outsourcing or Offsourcing

_____ involves determining whether performance deficiencies result from lack of knowledge or skills.

Person analysis

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Six Sigma

Which of the following is considered an "input" in the context of person analysis?

Social support

"Accelerate the Pace of Employee Learning" is an example of

Strategic training and development initiative

The following are the examples of __________: (a) diversify the learning portfolio, (b) expand who is trained, (c) improve customer service, and (d) provide development opportunities.

Strategic training and development initiatives

A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail.

Survey

Which of the following methods is inexpensive and allows the collection of data from a large number of individuals?

Survey

Which one of the following is a systematic, planned, and strategic effort by a company to attract, retain, develop, and motivate highly skilled talent?

Talent management

Which of the following statements is true of the Instructional System Design (ISD) model?

The model specifies an orderly, step-by-step approach to training design

Which of the following statements is true of needs assessment?

The role of the needs assessment is to determine if training is the appropriate solution

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.

The types of outcomes training is expected to influence

The final step of the strategic training and development process involves _____.

identifying measures or metrics

The strategic training and development process begins with _____.

identifying the business strategy

Which of the following statements is most true about age and generation in the context of training?

· Gen Xers dislike close supervision.

Which one of the following represents the strategy believed to be the best alternative to achieve company goals?

· Strategic choice

_____ involves examining a company's operating environment to identify opportunities and threats.

·External analysis

Which of the following steps of the training design process involves person and task analysis?

Conducting needs assessment

In which following phases of ADDIE model, do we identify the following pieces of training: information about the audience, conduct formative evaluation and needs assessment, identify the problem, etc.

Analyze

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

Balanced scorecard

Companies that emphasize innovation and creativity are labeled as _____.

Baseball teams

The following are the examples of ___________: (a) delight the customer, (b) repeat business, (c) consistent service, and (d) growth.

Business strategy

_____ relates to intellectual capability and general intelligence

Cognitive ability

In _____ financial and other resources are not available for development, so companies tend to rely on hiring talent from the external labor market.

Fortresses

Which one of the following best defines: "the skills, knowledge, and experience possessed by an individual or population, viewed in terms of the value or cost to an organization or country"

Human capital

Which of the following is true about a learning organization

In a learning organization, employees learn from failure and from successes

Which one of the following best defines: "...is learner initiated, occurs without a trainer or instructor, motivated by an intent to develop, does not occur in a formal setting..."

Informal training

Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) _____ strategy

Internal growth

Which one of the following is true of task analysis

It involves determining KSAOs needed to perform specific tasks

Which of the following is true of tacit knowledge?

It is best acquired through informal learning

Which of the following statements is true of rapid needs assessment?

It opts for methods that provide results in which trainers have the greatest confidence

._____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

Which of the following statements is true of competency models

Traditionally, needs assessment failed to focus on competencies

Which one of the following technical HR domains focusses on activities to enhance the knowledge, skills, abilities, and other characteristics (KSAOs) and competencies of the workforce in order to meet the organization's business needs?

Training and development

The following are the examples of ______________: (a) orientation, (b) development plan, (c) internal certification, (d) online training, and (e) managers accountable for employees training and provide coaching to improve other skills.

Training and development activities

According to the ATD competency model, a business partner _____.

Uses industry knowledge to create training that improves performance

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Virtual teams

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

business strategy formulation and identification

The first step in task analysis is to:

select the job or jobs to be analyzed

Trainee self-efficacy level can be increased by _____.

showing them the training success of their peers who are now in similar jobs

In the process of developing a competency model, the job or position to be analyzed is identified after _____.

the business strategy and goals are identified

In the needs assessment process, organizational analysis deals with identifying _____.

the training resources that are available