TRIMEDX

RUDR Score℠

A proprietary algorithm applied to a variety of device data points such as parts availability, device criticality, repair events, remaining useful life, FDA alerts & recalls, downtime, cybersecurity risk and real-time device utilization to provide prescriptive and objective capital planning recommendations for the replacement, upgrade, disposal and reallocation of devices. RUDR Score recommendations help support not only replacement planning, but comprehensive inventory optimization, reducing overall expenses and improving operational efficiency

ARR

A proprietary algorithm that evaluates a variety of device data inputs including repair events, parts availability, equipment downtime, remaining depreciable life, device criticality and cybersecurity profile. The ARR dynamically represents the impact these criteria have on the overall performance of the device to generate a score between 1 and 5, with higher scores indicating a more urgent need for replacement.

Current State Assessment (CSA)

A visit to a potential new client to determine needs and costs for TRIMEDX to create a program to maintain and serve clients' Clinical Engineering or other services​​​

Global Address Book

Address book in Outlook listing associates, including hospital, TRIMEDX Foundation, TRIMEDX, and AH Holdings

CYBER Risk Score

An indication of how vulnerable your device may be to cybersecurity attacks. The CYBER Risk Score takes into consideration device attributes such as open cybersecurity vulnerabilities, alerts and recalls, the operating system lifecycle of the device and ePHI transmission capabilities; device network behavior and proprietary patient safety factors.

Parts Availability

An indication of the quality and quantity of service parts available from either the original equipment manufacturer (OEM) or on the secondary market. The more challenging it is for TRIMEDX to source quality parts, the higher the Parts Availability Score. This score is critical in helping to avoid costly emergency capital requests by having to replace equipment that unexpectedly no longer has replacement parts available.

Lunch & Learn

An opportunity for associates to learn about a certain aspect of the business or special interests

AES

Associate Engagement Survey (MYvoice)

Sign-Up Sheets

Associates are occasionally asked to sign up for various opportunities and events via sign-up sheets that are housed on the intranet and are provided directly in internal communications

Catholic Hospitals Audit Network

Auditors of business functions​​​

BDS-CA

Business Development Support-Client Acquisition

BDS

Business Development Support​​

CapEx

Capital Expenditures: Funds used by a company to acquire, upgrade and maintain physical assets such as property, buildings, technology or equipment.

Centralized Service Strategy Program (CSSP)

Centralized Service Strategy Program (CSSP): Process that brings together Corporate Office work groups (Finance, Procurement, Service Contracts, and Training) and the Field (CE Operations) to optimize and standardize service strategies on the devices that we, as an organization, spend the most.​

Client

Client is defined as an individual or business entity to whom we provide service or consume our products.​​​

CAM

Clinical Asset Management: TRIMEDX Business Unit that includes capital planning tools and services, mobile medical equipment management, and asset disposition services.

CBT

Computer-based Training

CO

Corporate Office

Client Experience Center (CEC)

Corporate Office centralized call center

Integrity Hotline

Corporate Responsibility Program (Corporate Ethics Program)

CNL

Could Not Locate: Status used to denote an asset that cannot be located at the client site

C.O.R.E. Training

Culture, Operations, RSQ, Engagement training for new associates or new leaders

Entitlement

Customer Entitlement: The coverage our customer is entitled to per our contractual agreement. The Entitlement defines what we cover and what we will NOT bill when a Work Order is closed.

DOC

Daughters of Charity

TRIMEDX Associate Referral Program

Employee Referral Program for new hires​​

TRIMEDX Foundation

Established in 2004, TRIMEDX Foundation is a nonprofit organization dedicated to these core values service with compassion, reverence, creative innovation and integrity. Committed to raising the standard of healthcare for communities in need, we work in partnership with medical mission organizations. TRIMEDX Foundation provides support related to patient and provider staff safety, services to help maintain the necessary equipment desperately needed for medical care, and the ability to assist with general maintenance projects. We serve healthcare facilities and medical surplus recovery organizations (MSROs) primarily in the United States, Sub-Saharan Africa, Central/South America and the Caribbean.

ERC

Estimated Replacement Cost: A reasonable estimate of what it would cost to purchase a replacement for a specific medical device. This value is monitored and updated by our TRIMEDX Costing Team with input from our field technicians. Asset depreciation is not factored into this calculation. The ERC is intended to provide directional guidance on replacement costs and may not be the exact replacement cost.

ELT

Executive Leadership Team

ECAM

Existing Customer Account Management

FMV

Fair Market Value, the estimated cash return for a used medical device sold on the secondary market. TRIMEDX leverages a proprietary FMV database that analyzes thousands of recent equipment sales amounts to help drive maximum return on investment for disposed assets.

FY

Fiscal Year​

FTE

Full Time Employee

HR

Human Resources

InMoment

Independent client satisfaction monitoring company that conducts surveys on completed work orders under the sub brand TRIMEDXperience

IDP

Individual Development Plan

IT

Information Technology

ISP

Integrated Service Plan

MDS2

Manufacturer Disclosure Statement for clinical asset Security: a form that provides information about the security controls that are implemented in a clinical asset in order to protect the protected health information (PHI) transmitted or stored by the clinical asset

MMD

Manufacturer, Model, Description: determines equipment hierarchy in RSQ and Clinical Asset Informatics

MDSP

Medical Device Security Platform: a technology platform that continuously identifies, profiles, and monitors medical devices in a network.

MVP

Minimal Viable Product: an Agile development term indicating a lean approach to product content in order to improve quality, reduce waste and accelerate speed-to-market.

MC

Mission Critical: An attribute assigned by the client on the device profile to identify devices that are most critical to providing patient care, ensuring patient safety and protecting revenue generation for the health system. A mission critical identifier on a device will increase the Asset Replacement Ranking prioritization or Replacement recommendation.

MME

Mobile Medical Equipment Service: TRIMEDX's Mobile Medical Equipment program that uses best-in-class lean processes for the cleaning and management of mobile equipment through an on-site team of experts.

NSI

New Solution Introduction: The TRIMEDX standardized development process of forming a cross-functional project team to ideate, define, develop, commercialize, activate and launch a new solution into the company's portfolio

DISC

Online assessment tool regarding behavioral styles

OpEx

Operating Expenses The day-to-day expenses a healthcare system incurs to keep their business operational

OS

Operating System: system software that manages computer hardware, software resources, and provides common services for computer programs

OEM

Original Equipment Manufacturer, the manufacturer of the model/device in inventory.

PTO

Paid Time Off

PM

Preventative Maintenance. TRIMEDX onsite CE technicians perform over 1M preventative maintenance work orders on clinical assets annually to ensure they continue to operate effectively and safely for patient use.

Onboarding

Process to set up a new employee for success

QARA

Quality and Regulatory

ETQ Reliance

Quality management system portal for associates to access and acknowledge policies and procedures.

QVR

Quarterly Value Report

RCM

Regulatory Compliance Manager​

TRIMEDXperience

Represents client feedback and listening programs. Examples include transaction survey, voice of the customer, MME pulse survey, win/loss and any client-facing feedback mechanism.

RACI

Responsible, Accountable, Consulted, and Informed: A responsibility assignment matrix designed to help clarify and define roles and responsibilities in cross-functional or departmental projects and processes.

Associate Service Portal (powered by ServiceNow)

Self-service portal for associates to request assistance and ask questions of all TRIMEDX business units/functional areas

SLT

Senior Leadership Team

Rota

Short for on-call rotation

SM

Site Manager​

SDLC

Software Development Life Cycle

Sparx Associate Recognition

Sparx is the TRIMEDX associate recognition program in which associates are provided a certain number of points monthly to recognize their fellow associates for living up to the company's core values.

SMART Goals

Specific, Measurable, Achievable, Realistic, and Timely Annual objectives that are set by associates and their managers

SSRT

Strategic Supplier Relationship Team​

TRIMEDX

TRIMEDX Holdings LLC's clinical engineering services and comprehensive clinical asset management company

TIP

TRIMEDX Idea Program

TRIMEDX University

TRIMEDX University invests in associates through education and learning opportunities that provide continuous learning through personal and professional development while driving organizational excellence.

conXion (portal)

TRIMEDX associate intranet portal

Organizational Structure

TRIMEDX organizational structure can be found via Microsoft Teams and UltiPro (soon-to-be Workday)

ShopTRIMEDX

TRIMEDX promotional item and apparel website

conXion Weekly

TRIMEDX weekly associate eNewsletter

S:/ Drive

TRIMEDX's globally shared network drive that it used for storing financial data and other documentation used by managers.

TRIMEDX Holdings LLC

The Holding Company and Shared Services company for all business units (TRIMEDX & TRIMEDX Foundation)

Clinical Asset Informatics (formerly RSQa)

The TRIMEDX Clinical Asset Informatics platform is a web-based, proprietary platform that leverages data points from over 4.2 million clinical assets within the TRIMEDX RSQ computerized maintenance management system (CMMS). The platform equips healthcare leaders with tremendous visibility, metrics and actionable insight into the performance of their clinical assets to ensure smooth, high-ROI operations. These powerful analytics support objective decision making and help create the most cost-effective, high-performing clinical asset inventory possible.

RSQ

The TRIMEDX technology, RSQ, is a proprietary Computerized Maintenance Management System (CMMS) designed specifically for healthcare by clinical engineers, supply chain executives and safety & quality experts. RSQ provides unmatched visibility into every detail of a hospital's or health system's inventory to help better understand costs, history, performance and prognosis. Today's version of RSQ is much more robust than a common CMMS. Some may refer to it as a central nervous system for clinical engineering operations. The system that TRIMEDX used for years is now called Legacy, previously RSQ. And when TRIMEDX outgrew that system, the organization upgraded to RSQ Modernization which we now call RSQ. What's in the name? Quite simply, RSQ stands for red square. The original TRIMEDX office had a red square tile in the break room, and the legend began from there. Why RSQ? The company hired an interior designer who was working to incorporate the original company colors of blue, red and orange into carpet and tile flooring for offices previously located at the Digital Way location in Indianapolis. After the flooring was installed, it consisted of mostly blue and orange in the main kitchen and dining areas with a lone 12-inch by 12-inch red tile. Why? When laying the floor, the contractor came up one tile short. The red tile came from a previous installation's leftover tile. During the inspection, the single red tile was questioned and later continued as a common discussion thread amongst associates. Later, when associates were looking for something unique to name the new software, "Red Square" was casually suggested which eventually became "RSQ," as we know it today. Over the years, different meanings like "Rescue" have also been associated with the name, because our technology-enabled clinical asset management will rescue hospitals and health systems in helping provide total clinical asset performance―strategic planning and management of clinical assets that drive operational cost savings, free up capital for new strategic initiatives and deliver improved risk management and cyber protection.

Fiscal Year

The fiscal year for TRIMEDX is Jan. 1 through Dec. 31

TRIMEDX International

The international arm of the company which addresses business expansion opportunities overseas

CEID

The unique identification number given to each device managed by TRIMEDX to track all device attributes such as repair, maintenance, cybersecurity information and asset management activities. This number appears on the barcode sticker on the device, as well as in RSQ and Clinical Asset Informatics.

Biomedical Equipment Technician (BMET)

Those who service the equipment in our hospitals​

TCO

Total Cost of Ownership: The purchase price and costs of operation over the lifetime of an asset.

Town Hall

Typically quarterly meetings that provide associates an opportunity to gather across the organization (in-person and streaming) to hear the state of the business​​

FDA Medical Device Alert

Work order that is created by the TRIMEDX Quality and Regulatory Compliance team in response to a potential FDA medical device safety advisory that requires potential action.

FDA Medical Device Recall

Work order that is created by the TRIMEDX Quality and Regulatory Compliance team in response to a potential FDA medical device safety recall that requires immediate action and removal of the device from patient use.

ServiceNow Configuration

​Any modification to ServiceNow out of the box configuration that does not create an override of the original record. The result of which will impact future ability to upgrade. Customizations range from necessary (modification to fields in the database) to severe (modifications to UI Macros and/or UI Pages). An example of a customization would be the modification of the Service Catalog cart form to contain additional fields during the two-step checkout process.

ServiceNow Customization

​Any modification to ServiceNow out of the box configuration that does not create an override of the original record. The result of which will impact future ability to upgrade. Customizations range from necessary (modification to fields in the database) to severe (modifications to UI Macros and/or UI Pages). An example of a customization would be the modification of the Service Catalog cart form to contain additional fields during the two-step checkout process.

BD

​Business Development

RC

​Regulatory Compliance

Client Support Specialist (CSS)

• Can be either hospital or TRIMEDX associate • Dedicated to a single site and/or client • Reports to a site manager

System Support Specialist (SSS)

• TRIMEDX associate only • Dedicated to a single large client system • Reports to a system vice president or system director

Field Support Specialist (FSS)

• TRIMEDX associate only • Supports multiple clients • Will serve as liaison to group of field leaders • Provide broader support, as needed (admin pool/backfill) • Reports to a central field admin supervisor

LMS

Learning Management System (Compass but will transition to Workday in 2021)

MYvoice

MYvoice is the name of the annual TRIMEDX associate engagement survey

Repair Score

A 24-month view that compares repair events of a specific device to the average repair events of devices within the same category in inventory, providing insight into how a medical device is performing against like medical devices. The higher the repair events for an individual device compared to the average events, the higher the score. Combining repair events and equipment downtime,provides a true representation of what clinical teams are experiencing with equipment as well as which pieces of equipment are most problematic, aiding in the capital planning prioritization process.

Downtime Score

A 24-month view that compares the duration of the downtime of a specific device to the average downtime of devices within the same category in inventory. The higher the equipment downtime compared to the average equipment downtime, the higher the score. Combining repair events and equipment downtime, provides a true representation of what a client's clinical team is experiencing with equipment, as well as which pieces of equipment are most problematic, aiding in the capital planning prioritization process.

Charis

A Greek word for "grace/kindness" - Charis provides a way for Corporate Office associates to make a difference in the health and lives of the people in our company and local community through social and charity events and programs

Depreciable Life

A calculation that compares the current age of your medical device against the commonly referenced medical device depreciation schedule. This data point is an input to the ARR, with devices that are closer to or beyond their depreciable life having a higher replacement prioritization.

Connected Medical Device

A medical device that is actively connected to an internal and/or external network. With our CYBER Advanced program, we are able to monitor the network activity of connected medical activity to proactively identify anomalous behavior and reduce cyber risk.

Connectable Medical Device

A medical device that is capable of connecting to internal and/or external networks to send and receive data. Connectable medical devices could be vulnerable to a cybersecurity attack, and as a result, they are the focus of our cybersecurity program.

NLM

National Leadership Meeting