true/ false comm exam 2
false
Unlike verbal communication nonverbal communication is unethical
true
Unlike verbal communication nonverbal is unintentional
true
A common form of expressing feelings ineffectively is speaking in
true
A good first step in responding constructively to criticism is to seek more information
true
A person who controls outward expression of his or her feeling but does not control the inner feelings in deep acting
false
It is nearly impossible to tell is someone is pseudo-listening because they really give themselves away
false
Maintaining direct eye contact is a sign of respect and attentiveness around the world
true
Maintaining direct eye contact is a sign of respect and attentiveness around the world
false
A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging in deep acting.
true
In general men and women self disclose with equal frequency and depth
true
Comm researchers report the evaluative comm evokes defensiveness
true
Comm researchers report the evaluative comm evokes defensiveness.
false
Cultural training does not influence which emotions we express and how we express them
true
Cultural training does not influence which emotions we express and how we express them
false
Effective listening is easy, relaxing and requires little effort on the part of the listener.
false
Emotional intelligence is the ability to listen supportively when people share their feelings
true
Emotional intelligence is the ability to listen when other people share their feelings.
true
Environmental factors such as architecture, room design and color scheme affect how we feel and act.
false
Expressing feelings is always advisable -
false
IN this nearly impossible to tell someone is pseudo-listening because they really give themselves away.
true
Most people feel defensive when others use neutral, rather than empathetic, communication with them
false
Most relationships are either fully confirming or fully disconfirming and few relationships fall in between.
true
People with high status and power tend to touch others and invade space more than do people with less power or status
false
Selective listening is effectiveness because we focus on the most important parts of a message.
false
The cognitive labeling view of emotions regards emotions as instinctual response to external stimuli
false
The cost of poor listening in the workplace are minimal
false
The factors that shape our relationship are universal across the cultures of the world
false
the cognitive labeling view of emotions regard as instinctual response to external stimuli.
false
A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging acting.
true
Nonverbal behaviors are generally more influenced than verbal communication in establishing the relationable level of meaning.
false
Nonverbal communication does not reflect cultural values.
true
External obstacles to listening include message overload, message complexity and noise
false
Factors that shape our relationship are universal across the cultures of the world.
true
Failing to acknowledge another person's feeling or thoughts disconfirms him or her
false
The happiest dating and married partners feel that they do not invest equally in their relationship compared to their partner
false
The happiness of dating and married partners feel that they do not invest equally in their relationship compared to their partner.
true
The interactive view of emotions rests on three key concepts: framing rules, Feeling rules, and emotion work:
true
The only guidelines in listening for pleasure are to be mindful and control distractions
false
When we disagree with someone, we disconfirm him or her-
true
Before we can communicate emotions effectively, we must first id what we feel
false
Before we can communicate emotions, we must first id what we feel
true
External obstacles to listening include message overload message and noise
true
According to john gottman the magic radio for a happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant.
true
Acouring to Goleman people who have high emotional intelligence are more likely with lower EQ to create satisfying relationships to be comfortable with themselves and to work efficiently with others
false
Expressing feelings is always advisable-
true
In some cultures, kisses on both cheeks are the standard mode of greeting and bidding goodbye to business contracts
true
Management of what we feel inside ourselves called: Deep acting It is common to feel multiple emotions at the same time
false
Men are more likely than women to use nonverbal behaviors to express how they feel:
true
Monopolizing is detrimental to both the person who is being neglected and the person is dominating the conversation.
true
Nonverbal behaviors should be interpreted while keeping in mind individuals differences and context.
true
Not surprisingly, people who ambushing tend to arouse defensiveness in others
true
We respond differently to the same phenomenon depending on the meaning we attribute to it
false
When expressing emotions it is best to be as general as possible:
true
When nonverbal and verbal message contradict each other, people are more likely to believe the nonverbal message
true
When nonverbal and verbal messages contradict each other, people are more likely to believe the nonverbal message
true
repetition , mnemonics and regrouping are all ways to help us remember what we hear