Unit 3

The ___ model concerns knowledge management that stresses sense making, knowledge creation, and decision-making

Choo

___ has/have the most influence on knowledge management practice.

Major knowledge management models

A ___ identifies meanings between concepts.

Symantec network

According to Davenport and Prusak, information is a message, usually in the form of ___.

a document or an audible or visible communication

The ___ model introduces three key dimensions of knowledge beyond tacit and explicit; codified, abstract, and diffused knowledge.

boisot

The system that general electric developed that documents all customer complaints and inquiries in a database that can be accessed by all of its employees is a good example of ___ conversion.

explicit-to-tacit

Because there is a tendency to focus on hard or quantifiable knowledge, knowledge management is often seen as some sort of ___.

information processing machine

It has been argued that we can transform ___ into ___ by means of comparison, consequences, connections, and conversation.

information, knowledge

Some authors argue that it is necessary to create knowledge in order to produce ___.

innovation

Which model reprises the key enablers that form part of most knowledge management models and assembles these components in a highly visual and symbolic fashion?

inukshuk

One problem with Nonaka and Takeuchi model is that it does not appear to be sufficient to explain all the stages involved in ___

managing knowledge

A ___ is a good way of expressing "inexpressible" content

metaphor

In the Wiig hierarchy of knowledge forms, information systems provide ___ and __ knowledge.

shared, active

It is important to understand tacit knowledge even though it is difficult to communicate. This is because explicit knowledge represents a very ___ part of the entire body of knowledge.

small

A good example of ___ includes "brainstorming camps."

socialization

In the mode of knowledge conversion known as the process of socialization, the conversion is from tacit knowledge to ___ knowledge.

tacit

The use of metaphors, analogies, concepts, hypotheses, or models helps convert ___ knowledge.

tacit-to-explicit

knowledge creation depends on a continuous and dynamic interaction between tacit and explicit knowledge throughout ___.

the four quadrants

Knowledge creation always begins with ___.

the individual

Which theorists take an epistemological approach to managing organizational knowledge?

von Krogh and Roos