Unit 3

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

Janine works for a gift-wrapping service. During a typical eight-hour work day, Janine wraps 52 gifts. What is her productivity rate?

6.5 gifts per hour

Which of the following statements regarding federations is true:

A union federation consists of several national unions of different kinds

To reduce the chance of investigations and orders to cease production, businesses should

Adhere to government regulations

A union worker who is just beginning in the occupation is referred to as a(n)

Apprentice

A non-pressure strategy that unions and management can use to reach agreement is

Arbitration

An advantage to companies of unionization is

Assistance in recruitment

Members of Local 999 have refused to buy products made by their company. This is an example of

Boycotting

A way to find and sort potential problem causes

Cause and effect diagram

A form for collecting data on the spot

Check sheet

David, an assembly-line worker, has a sheet of paper at his station to record the number of defective products he finds during his shift. This paper is called a

Check sheet

Union and management officials are meeting next week to determine the terms and conditions that will be provided to employees. This process is known as

Collective bargaining

Sharing business goals and objectives with workers is a method of increasing productivity through

Communication

Performing the stages of product design and development simultaneously

Concurrent engineering

Which of the following quality-control methods improves quality by saving time and allowing potential problems to be caught earlier in the product design and development process:

Concurrent engineering

A key tool in statistical process control is the

Control chart

The United Association of Plumbers and Pipefitters is an example of a(n)

Craft/trade union

One way that the productivity of a business can be measured is by

Dividing the dollar value of total sales by the costs of making those sales

"Big Q" focuses on

Exceeding customer expectations

Which of the following is an advantage to workers of having a union represent them:

Fair treatment of employees

Which of the following quality-control tools is used to analyze a sequence of events and find relationships within it:

Flow chart

A disadvantage to workers of having a union represent them is that they

Have to pay union dues

Which of the following quality-management tools helps managers determine whether or not a product meets customer needs:

House of quality matrix

Which of the following is a widely used set of quality-management standards:

ISO 9000

A fishbone diagram is a quality-control tool used to

Identify cause and effect

A positive effect that productivity has on a business is helping it

Increase sales and profits

Unions that do not belong to a federation are known as __________ unions.

Independent

Though employees who work for auto companies hold a variety of different jobs, they may all belong to the same union—the United Auto Workers. This is an example of a(n) __________ union.

Industrial

The equipment, ingredients, and employee labor at a restaurant are all

Inputs

Which of the following is a true statement regarding the Taguchi method:

It requires a lot of time, effort, and money in the beginning

A disadvantage to companies of unionization is that

Job promotions are based on seniority rather than ability

Which of the following labor issues is most affected by the use of technology:

Job security

Union members join up at what level of a union?

Local

When union members of Local 654 arrived at work today, they found a sign on the door stating that the business had closed temporarily, and the employees were not allowed to work. This is a pressure strategy known as a(n)

Lockout

What aspect of collective bargaining signals the successful end of negotiations?

Management and union leaders have reached a tentative agreement

Lean production focuses on

Maximizing customer value while minimizing waste

How does increased business productivity benefit consumers?

More goods and services become available, so prices go down

What is a method that managers can use to motivate employees?

Offering performance-based financial rewards

Workers in your company have decided to join a union. As a member of management, which form of union representation will you encourage?

Open shop

Which of the following is considered the worst of the seven wastes identified in lean production:

Overproduction

Which of the following quality-management tools helps managers determine which problems need immediate attention:

Pareto chart

Even though Brad isn't a manager, his boss encourages him to give his input on issues affecting the company. Brad's boss is using

Participative decision-making

A focus on how things are done, rather than just outcomes, is known as

Process orientation

Supervising business and manufacturing processes to ensure quality and efficiency is a quality-control method known as

Process performance management

Failure to focus on quality management may result in

Product recalls

The amount and value of outputs produced from set amounts of resources are known as

Productivity

Actors and athletes belong to what types of unions?

Professional unions

Which of the following is an example of using capital investment to increase productivity:

Purchasing new computers

Fair salaries and wages, competitive benefits, and safe and healthful working conditions are all important in creating a good

Quality of work life

Which of the following quality-control tools is a graphical representation of two variables that is used to determine cause and effect:

Scatter diagram

Why is the productivity of service businesses measured differently than that of manufacturing businesses?

Service businesses are concerned about the appropriateness of their products

Research and development speed up production by

Simplifying existing products

All night-shift workers at a hotel have reported for work, but they are refusing to do their assigned jobs. What kind of pressure strategy is being used by the workers?

Sit-down strike

A company produces only one type of shoe, since this is the product it is best able to produce with its resources. This is an example of

Specialization

Using statistics to determine if a process is working properly or not

Statistical process control

Long-term thinking

Strategic

Local 476 of the UAW walked off the job in support of Local 477 of the UAW, which was striking. This is known as a __________ strike.

Sympathetic

"Little Q" is a __________ way of thinking.

Tactical

Short-term thinking

Tactical

Gross domestic product per capita is a measure of

The average worker's productivity

A histogram shows

The distribution of a variable

Why do unions and management experience conflicts?

They both want to keep the business operating but have different ideas about how to reach that goal

Why are unions a powerful force in business?

They organize workers into a single bargaining unit and increase their bargaining power

Why are better trained and educated workers often more productive?

They tend to be more organized and able to manage their time wisely

What is the primary responsibility of a national union?

To assist in contract negotiations for all its local unions

Why should productivity be measured?

To see whether the business's objectives are being met

"Big Q" is also known as

Total quality management

The degree of unionization in the United States varies based on a business's

Type of industry and geographical location

Which of the following types of legal union representation is preferred by unions in states without right-to-work laws:

Union shops

A factory that mass produces clothing increases productivity because it reduces

Wasted resources

Another term for quality is

excellence

Lack of standardization occurs when

tasks and processes are done differently every time


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