week 1 quality management quiz
Big Q, Little q
A term used to contrast the difference between managing for quality in all business processes and products (big Q) and managing for quality in a limited capacity—traditionally only in factory products and processes (little q). OR Managing for quality in organizational processes has been referred to as ____ while managing product quality has been referred to as ________
Control Chart
A time chart designed to display signals or warning of special cause variation is known as a _________
Calibration of Instruments
Appraisal
Test and Inspection
Appraisal
Product Based
Conformance to specification applies to which quality definition?
Deming Cycle
Hypothesis, experiment, and evaluate is taught as the scientific method and also known as _____.
Inspection
If quality is built in the product properly, then ____ should be unnecessary.
If you were a quality manager and you were told about a problem, what tool(s) would you use first and why?
Ohno circle so as to attain a more hands on approach to figuring out what the problem may be without having to expense too much resources on the issue if not necessary.
Training
Prevention
Ohno Circle
The "Toyota way" is also known as the ______
Fishbone Diagram
The ____ gives a graphical arrangement of potential causes of a problem.
Japan, WW2
The birth of the total quality in the United States came as a direct response to the quality revolution in ______ following ______.
Deming Cycle
The scientific method was taught as the _______.
Flow Chart
What tool can be used to show process flow?
Cause and effect diagram
What tool is also known as the "fishbone" diagram?
Check Sheet
What tool of the seven basic tools is useful for collecting data?
Pareto Chart
What tool separates the vital few from the trivial many?
Run Charts
____ are graphs used to study how a process changes over time.
Pareto Chart
____ is known for the 80/20 rule.
Histograms
_____ are also known as frequency charts.
Recalls
external failure
Scrap
internal failure
rework
internal failure
Quality Conformance
means how well the product or service meets the specifications determined by designers
Ensuring a design that can be manufactured
prevention
Quality planning
prevention
Total Quality Management
the US response to new Japanese quality reforms emphasizing not only statistics but approaches that embrace the entire organization, became known as_________.
Run Chart
A ___ is a line graph of data plotted over time.
Flow Chart
A ____ is a visual representation of the sequence of steps and decisions needed to perform a process.
Check Sheet
A ____ provides a way to collect and tally data.
Histogram
A ____ shows the distribution of values produced by a process.
Run Chart
A _____ helps show trends or patterns, but cannot tell you if a process is stable.
Flow Chart
A _____ is a visual representation of the path an entity takes through a process.
Pareto Chart
A ______ shows on a bar graph which factors are more significant.
Scatter Diagram
A ______ shows the relationship between two factors.
Returns
External Failure
