Week 3 Quiz

Many companies implement _____ systems that integrate all customer-related events and transactions. CRM (Customer relationship management) TCO (Total cost of ownership) JIT (Just-in-time) RFID (Radio frequency identification)

CRM (Customer relationship management)

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen. Performance assessments Relationship assessments Vision statements Mission statements

Mission statements

_____ means that a proposed system will be used effectively after it has been developed. Operational feasibility Technical feasibility Schedule feasibility Economic feasibility

Operational feasibility

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph. Indicate one or more answer choices that best complete the statement or answer the question. Pareto chart Gantt chart Scatter chart XY chart

Pareto chart

Knowledge of a company's formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase. True False

True

When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer. True False

True

When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply. range-of-response questions open-ended questions closed-ended questions leading questions

leading questions

strategic planning starts with a ____ that reflects the firms vision, purpose, and values relationship diagram feasibility study performance assessment mission statement

mission statement

In an interview, ____ encourage spontaneous and unstructured responses. open ended questions closed ended questions leading questions range of response questions

open ended questions

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.\ project dilation project creep project expansion project drift

project creep

To evaluate _____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes. scalability reliability compatibility applicability

scalability

A ________ diagram shows the timing of interactions between objects as they occur: timing diagram class diagram orientation diagram sequence diagram

sequence diagram

_____ are the benefits that can be measured in dollars tangible benefits intangible benefits ethical benefits agile benefits

tangible benefits

a SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firms __________ resources technical human financial logistical

technical human financial

A _____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system. surface flowchart scatter diagram use case diagram user-based flowchart

use case diagram

Which of the following is an example of an intangible benefit A new user friendly system that improves employee job satisfaction a new scheduling system that reduces overtime an online packaging tracking system that improves service and decreases the need for the staff a complicated inventory system that cuts excess inventory

A new user friendly system that improves employee job satisfaction

System documentation is always up to date TRUE FALSE

False

_____ includes ongoing support and maintenance cost, as well as ownership costs CRC (customer relationship costs) TCO (total cost of ownership) JIT (just in time cost!) RCT (real cost of time)

TCO (total cost of ownership)

Which is a functional requirement? Response time must not exceed four seconds. The contact management system shall generate a daily reminder list for all sales representatives. The system must be operational 7 days a week, 365 days a year. The system should work on Windows and Mac platforms.

The contact management system shall generate a daily reminder list for all sales representatives.

Which is a non-functional requirement? The system must provide login security at the OS system level and app level each input form must include date, time, product code, customer number, and quantity The system must be operational 7 days a week, 365 days a year The website shall report online volume stats every four hours and hourly during peak periods

The system must be operational 7 days a week, 365 days a year

A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting. TRUE FALSE

True

An agile approach emphasizes continuous feedback, and each incremental step is affected by what was learned in the prior steps. True False

True

Creating a standard list of interview questions helps a systems analyst to keep on track and avoid unnecessary tangents. True False

True

IT professionals recognize that successful systems must be user-oriented, and users need to be involved, formally or informally, at every stage of system development. True False

True

The _____ is a widely used method of visualizing and documenting software systems design. Unified Modeling Language (UML) total cost of ownership (TCO) functional decomposition diagram (FDD) Rapid Economic Justification (REJ)

Unified Modeling Language (UML)

In a use case diagram, the user becomes a(n) _____, with a specific role that describes how he or she interacts with a system. agent actor interlocutor master

actor

Hardware-based security controls include _____. password fields online forms system patterns biometric devices

biometric devices

The term _____ refers to the reasons, or justifications, for a proposal. business case use case work statement problem charter

business case

The process of concentrating on what is being said in an interview and noticing any non-verbal communication that takes place is called ____ brainstorming sampling engaged listening fact-finding

engaged listening

A _____ (sometimes called an epic) is a simple, high-level statement of a requirement. schema feature script kernel

feature

A popular technique for investigating causes and effects is called a _____ diagram. causebone fishbone jawbone crossbone

fishbone