Week 5: Chapters 11 and 12 Quiz

Within the Windows environment, certain lockups are referred to as the Blue Screen of ______.

Death

What is the final step in the troubleshooting process?

Document findings

Within Windows, a physical memory error might show up as which of the following problems?

General protection fault

You have just upgraded the RAM in a desktop computer. After you power on thecomputer, no video appears on the screen, and the computer produces a seriesof three long beeps. What does this indicate?

The system BIOS detected an error in the POST routine.

The laser printer in your office recently started creasing papers and producing paper jams. Which of the following are likely to cause these problems? (Choose three.)

Bits of paper in the paper path, Using the wrong paper, and Damaged rollers

hat causes a laser printer to print vertical black lines on documents?

There is a scratch on the EP drum.

You are troubleshooting network connectivity issues in one section of the building. After a few hours, you come to the conclusion that the network cables in the wiring closet must be mislabeled. Which tool is most appropriate to test your theory?

Tone generator and probe

Which of the following components in a laser printer is responsible for transferring toner from the drum to the paper?

Transfer corona

A user calls to report that they can't access the Internet or any other network resources. The IP address on their computer is 169.254.1.102. Which of the following is most likely to have caused this?

Unable to reach a DHCP server

Lately, your friend's phone hasn't been charging very well from the wall outlet. It charges very slowly, if at all. Once it's charged it seems to work OK, but when they connect it to their laptop, the laptop doesn't recognize the phone. What will you try first to remedy the situation?

Check for debris in the charging port.

Which of the following is not part of identifying the problem in the best practice methodology?

Conduct research based on the symptoms

A user calls to report that they can't access the Internet or a corporate server. However, they are still able to print to a printer nearby. They have not received any error messages. Other users in the area are also unable to access the Internet. What is most likely the p

Default gateway down

Users have been complaining that a network resource has intermittent connectivity. You've identified the problem; the switch port is flapping. The connected device is not EEE compliant, and users need it to be available. What should you do?

Disable EEE on the switch.

What will cause a computer to forget the time and date after it's been powered off?

Failed CMOS battery

Within the last five minutes, several users in one part of the building have called in to report that they have lost their network connection. The connection had been working earlier in the day. What is most likely the cause of the problem?

Faulty switch

Which of the following laser printer components are most likely to cause a burn?

Fuser

A laser printer you are working with consistently produces images with white streaks running down the page. What can you do first to resolve this issue?

Gently shake or replace the toner cartridge.

A user complains that sometimes their computer will not open files, and it happens in different programs. Which component is most likely to cause this problem?

HDD

What device in a laser printer provides voltages to the corona wires?

HVPS

You have been troubleshooting a computer, and you believe the power supply has failed. Which of the following tools can you use to test the integrity of the power supply? (Choose two.)

Multimeter and Power supply tester

You are troubleshooting a laptop with an integrated wireless networking card. The user reports that the laptop will not connect to the Internet. When you look at the network activity lights, the connection and activity lights alternate blinking, in a steady pattern. What is the most likely cause of the problem?

No network connection

Which device can be used to troubleshoot a motherboard that powers on but never gets to loading the operating system?

POST card

You push the power button on a desktop computer and the case fan comes on. However, nothing else happens. Which component should you first suspect of causing the problem?

Power supply

A guest presenter plugs an external projector into their laptop using the HDMI port on the back of the laptop. They then use the Fn key and video toggle switch, the projector displays the presentation, but the laptop screen goes dark. What should they do if they want to see the presentation on both the projector and the laptop?

Press the video toggle key again until the presentation is shown on both screens.

What is the name of the service that formats print jobs to get them ready for the printer?

Print spooler

You're troubleshooting a computer that the user says shuts down after 10 minutes, every time they start the computer. If they wait a few minutes and restart it, the same thing happens. What is most likely the problem?

Processor

You are troubleshooting a Mac running macOS. Intermittently, the computer will completely lock up and display a rotating pinwheel instead of the mouse cursor. It happens when different applications are running. What is most likely causing this problem?

RAM

A computer that frequently reboots on its own. What should you do as part of the first step in troubleshooting?

Review system and application logs

On a laser printer, the printed characters on the left side of documents are faint compared to the letters on the right. How can you quickly resolve this problem?

Shake the toner cartridge.

You have an OLED display that you just plugged into a desktop computer. One of your coworkers changes the resolution from 1920×1080 to 1920×1200, but then the image looks highly distorted. What is the most likely cause of this?

The display has a native resolution of 1920×1080.