Week 6 quiz

frequent one-on-one meetings.

To improve overall performance management, in addition to performance appraisals, a company should use

False

To influence instrumentality, make sure rewards are seen as desirable.

consistently reward high performers.

To influence instrumentality, managers can

Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower.

Which of the following is an advantage to job specialization?

McClelland's acquired needs theory

Which of the following need-based theories has received the greatest amount of research support?

low expectancy.

You work for your college's annual alumni fund. You have averaged 25 phone calls in a three-hour shift throughout your employment. Your supervisor now demands that you increase that number to 40 calls per three-hour shift. You feel that you do not have the skills or the time to make 40 calls and that this is an unrealistic goal. According to expectancy theory, you are experiencing

Meaningful work

___________ is an example of felt empowerment.

True

Equity theory suggests that those perceiving inequity can react to the situation by having the referent decrease inputs.

The goals should never be made public.

For goals to be most effective, three conditions are helpful. Which of these is NOT one of those conditions? The employee should have the skills and knowledge to achieve the goals. The goals should never be made public. Regular feedback on the employee's progress toward the goals. The employee needs to be committed to accomplishing the goal.

the degree to which people are treated with respect, kindness and dignity in interpersonal interactions.

Interactional justice is

True

If used on a short-term basis, relative ranking appraisals may help an organization become more performance-oriented because they tend to weed out employees with persistent performance problems.

False

In the most effective performance appraisal meetings, criticism of the individual personality traits is very important.

suggests once basic needs are satisfied, higher order needs become motivators.

Maslow's hierarchy of needs theory of motivation

individuals high in need for achievement may find it difficult to delegate authority to subordinates.

Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that

False

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

those who feel over-rewarded experience little distress over the situation.

Research on equity theory suggests

rewarding a manager who orders the release of a shipment of manufactured parts with known defects to meet a deadline in spite of the company's highly advertised quality commitment.

Steve Kerr's proposed phenomenon, "the folly of rewarding A while hoping for B" is demonstrated by

job enlargement.

Stuart works on an auto assembly line. Last year he was responsible for welding the upper panel of the wheel well onto the left rear wheel area. This year, he is also responsible for welding all parts of the entire left rear wheel area. This auto assembly line underwent a job re-design using the ________ ________technique.

True

The job characteristics model is an attempt to design jobs for increased motivational potential.

employees lack skills necessary to reach the goals.

Though goal setting is usually viewed as a positive process, there can be downsides if