Which of the following communication channels provides the lowest information richness

Joe Sullivan and Mark Holland, members of the top management at EuAir, an European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. Which of the following statements, if true, would denote the occurrence of groupshift in Joe's opinions during the meeting?

B) Joe determined that the best strategy would be to slash prices and minimize all fringes that are used for customer service.

Joe Sullivan and Mark Holland, members of the top management at EuAir, a European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. Which of the following statements, if true, would weaken the argument that Mark experienced groupshift in the meeting?

B) Mark stated that the company should increase operations but at lower fares so they can regain control over the market share.

Groupshift is seen when ________.

B) group members tend to exaggerate the initial positions they hold when discussing a given set of alternatives and arriving at a solution

In discussing a given set of alternatives and arriving at a solution, group members tend to exaggerate the initial positions they hold. This phenomenon is called ________.

B) groupshift

The HR department at Bailey Services is considering offering telecommuting as an option to some experienced employees. At a meeting to formalize the move, the heads of the different departments met with Laura Watson, the HR manager. Laura, who thought this meeting would be a short one, was proven wrong when all the members, who had previously agreed that telecommuting would work in their company, began coming up with divergent views. By the end, two divisions claimed they had major concerns about allowing employees to telecommute, and those in favor of it were equally vocal. This scenario depicts the operation of ________.

B) groupshift

Role perception is defined as ________.

B) our view of how we are supposed to act in a given situation

Uncertainty reduction is a dimension of the social identity theory that manifests itself in the ________.

B) tendency of people to use the group as a means of understanding who they are and how they fit into the world

During the third stage of group development, ________.

B) the group demonstrates cohesiveness

Which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership?

C) forming

Most people assume that police officers should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. Which of the following terms best represents these beliefs?

C) role expectation

Which of the following represents the second stage in the five-stage group development model?

C) storming

Which of the following is true with regard to the five-stage group development model?

D) A positive social focus may aid a group in reaching the performing stage more rapidly.

Which of the following statements is true regarding the norming stage of group development?

D) During this stage, the group develops a common set of expectations of what defines correct member behavior.

Which of the following statements is most likely to be true regarding the performing stage?

D) For permanent work groups, performing is the last stage in development.

Joe Sullivan and Mark Holland, members of the top management at EuAir, a European airline, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. Which of the following statements, if true, would weaken the argument that Joe experienced groupshift during the meeting?

D) Joe suggested adding a fuel surcharge to all tickets for commercial flights with immediate effect.

Joe Sullivan and Mark Holland, members of the top management at EuAir, a European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. Which of the following statements, if true, would denote the occurrence of groupshift in Mark's opinions during the meeting?

D) Mark proposed that the prices be hiked and additional customer service measures be included so costumers have the best experience flying with EuAir.

Which of the following represents the major determinants of group development and functioning as depicted by the punctuated-equilibrium model?

D) deadlines and time constraints

An informal group is characterized by the ________.

D) fulfillment of the need for social contact

The second stage of the five-stage group development model is characterized by ________.

D) intragroup conflict within the group

Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janice, who was inspired to take up this profession by the story of Florence Nightingale, has very strong ideals about how she should behave as a nurse. She feels that as a nurse she must be gentle, pleasant, and caring at all times so she can serve her patients well, and she often goes to great lengths as an intern by putting in extra hours at the hospital and so on. The scenario reflects Janice's ________.

D) role perception

Which of the following differentiates between formal and informal groups?

E) Formal groups involve clearly defined tasks and roles, while informal groups are neither formally structured nor organizationally determined.

________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

E) Groupthink

Which of the following is true regarding formal groups?

E) They are marked by stipulated behaviors in pursuit of organizational goals.

When the group energy is focused on the task at hand and the group is fully functional, it is said to be in the stage of ________.

E) performing

Which of the following steps can be taken by a manager to minimize groupthink?

E) seek input from employees before the group leader presents his or her opinions

Which of the following is an example of performance norms?

E) the manner in which a job must be done