Wk 2 - Practice: Ch 12, The Effective Change Manager: What Does

The promotion board at ZSDV Inc. plans to appoint a change manager to handle the change process in the organization. They plan to analyze different candidates based on their personalities as part of the process. Which of the following candidates would the board most likely choose for the change manager's role based on the personality traits? Multiple choice question. Priya, who likes to ensure she never loses a friend in the work process Wasma, who likes to conform to established rules Alexei, who likes to be constantly encouraged and praised Zhao, who likes to take risks and deal with office politics

Zhao, who likes to take risks and deal with office politics

A fundamental issue that change management competency frameworks agree on is that _____. Multiple choice question. a change manager's role is fixed and simple change management roles require a person to be liked by others change management roles can only be performed by external consultants a change manager's role is multifaceted

a change manager's role is multifaceted

Joseph Bower (1970) was one of the first to recognize the significance of middle managers as _____, exerting upward influence on strategy based on their knowledge of the frontline operational situation and by nurturing, testing, and championing initiatives. Multiple choice question. change initiators change recipients change blockers change drivers

change drivers

According to Wylie and Sturdy (2018), ______________ are change units that are responsible for helping senior leaders of an organization translate vision and strategy into specific projects.

enforcer

According to Wylie and Sturdy (2018), ______________ are change units that are responsible for helping senior leaders of an organization translate vision and strategy into specific projects.

enforcers

According to Bass and Avolio (1994), the _____ in transformational leadership involves developing other employees to higher levels of abilities. Multiple choice question. inspirational motivation individualized consideration idealized influence intellectual stimulation

individualized consideration

Intimidators are _____ who focus on weaknesses and insecurities, by the use of coercion, fear, and anxiety. Multiple choice question. communist managers socially intelligent managers politically intelligent managers conformist managers

politically intelligent managers

Intimidators are _____ who focus on weaknesses and insecurities, by the use of coercion, fear, and anxiety. Multiple choice question. conformist managers politically intelligent managers communist managers socially intelligent managers

politically intelligent managers

___________ refers to individual or group behavior that is informal, ostensibly parochial, typically divisive, and above all, in the technical sense, illegitimate—sanctioned neither by formal authority, accepted ideology, nor certified expertise.

politics

Stjernberg and Philips (1993) used the term _____, derived from the Swedish word "eldsjälar," to describe people who become change managers. Multiple choice question. souls of fire sponsor deviants executive champions

souls of fire

According to James McGregor Burns (1978), _______________ leaders have charisma and inspire other employees to perform "beyond contract".

transformational

Identify a true statement about change managers. Multiple choice question. A change manager needs to essentially have a formal management job title. The change process is carried out by a single person in an organization. Having a formal title can create barriers in getting support toward change. A change manager should be "book smart" and not "street smart".

Having a formal title can create barriers in getting support toward change.

Which of the following reasons led to the significance of change management competencies? (Check all that apply.) Multiple select question. A badly managed change can cause serious damage to the organization, those affected by the change, and other stakeholders. Responsibility for change management has become increasingly distributed. Most general and functional managers fail to combine change responsibilities with their regular duties. Change management is usually carried out by part-time and inexperienced consultants.

A badly managed change can cause serious damage to the organization, those affected by the change, and other stakeholders. Responsibility for change management has become increasingly distributed.

Identify a true statement about the experience of a change manager. Multiple choice question. A change manager does not get enough opportunities to develop new skills. A change manager gets a chance to demonstrate his or her capabilities and gather new knowledge. A change manager is exposed to a narrow range of internal and external corporate and strategic issues. A change manager fails to add powerful and influential colleagues to his or her network.

A change manager gets a chance to demonstrate his or her capabilities and gather new knowledge.

Identify a characteristic of change managers that an organization should consider when employing people. Multiple choice question. Change managers are regarded as peacemakers who follow rules. Change managers are nonconformists who take risks. Change managers always make a good first impression during interviews. Change managers blame other employees when things go wrong.

Change managers are nonconformists who take risks.

Identify a true statement about the dimensions of the role of change managers. Multiple choice question. Change managers have to be comfortable with and be able to deal with conflict. Senior management does not expect rapid results from change managers. The role of a change manager has low pressure and few risks. Concerns, complaints, and anger are never directed at the change manager in person.

Change managers have to be comfortable with and be able to deal with conflict.

Identify a true statement about the characteristics of change managers. Multiple choice question. Change managers do not prefer taking risks. Change managers may not appear to be an ideal candidate during selection. Change managers are often unwilling to break the rules. Change managers are often conformists.

Change managers may not appear to be an ideal candidate during selection.

True or false: Involvement in change is always associated with a formal leadership or management job title. True False

False

Identify a desirable characteristic of a change manager. Multiple choice question. Political and manipulative Flexible and resourceful Secretive and adversarial Status-conscious

Flexible and resourceful

Which of the following are the undesirable characteristics of a change manager? (Check all that apply.) Multiple select question. Accepts risks and challenges Recognizes and deals with office politics Impatient and lacking persistence Has high need for praise and recognition

Impatient and lacking persistence Has high need for praise and recognition

Identify a true statement about the role of middle managers in change management. Multiple select question. Middle managers are often the change blockers in an organization. Loosely defined assignments and roles can inspire middle managers to develop and promote their own ideas. Senior leaders are not always the best choice to implement change on a large-scale in an organization. Middle managers often fail at initiating changes as they are responsible for day-to-day operations.

Loosely defined assignments and roles can inspire middle managers to develop and promote their own ideas. Senior leaders are not always the best choice to implement change on a large-scale in an organization.

_____ refers to an interpersonal style construct that combines social astuteness with the ability to relate well, and otherwise demonstrate situationally appropriate behavior in a disarmingly charming and engaging manner that inspires confidence, trust, sincerity, and genuineness. Multiple choice question. Diagnostic skill Initiation skill Intimidation skill Political skill

Political skill

Identify a characteristic of change managers who are intimidators according to Roderick Kramer (2006). Multiple choice question. They get people moving with their abrasive leadership. They avoid being loud and gathering attention. They are bullies who apply bullying tactics in the long term. They are averse to causing a ruckus.

They get people moving with their abrasive leadership.

According to the study of an organization redesign program by Buchanan (2003), which of the following is true about change managers? Multiple choice question. They are not blamed for failures of change. They handle stress experienced by those involved in change. They only have to cope with their own personal stress. They wish to be liked by others and do not like to lose friends.

They handle stress experienced by those involved in change.

According to Gorter et al. (2016), which of the following key issues should a chief transformation officer (CTO) deal with in order to become successful? Multiple choice question. They should avoid challenging taken-for-granted norms. They should avoid picking fights with senior leaders while implementing change. They need to be realistic about how the desired change would be beneficial to the organization. They should not have the board of members and the chief executive in their confidence.

They need to be realistic about how the desired change would be beneficial to the organization.

Which of the following statements is true of a chief transformation officer (CTO)? (Select all that apply.) Multiple select question. They should be separate from the executive team of the organization. Their compensation should be linked to performance. They should be independent. They should not be supported by the board members of the firm.

They should be independent. Their compensation should be linked to performance.

Which of the following is true of change managers? Multiple choice question. Motivation and commitment do not help in becoming effective change agents. Change managers can drive change management successfully solely based on technical skills. Allowing middle managers to lead the change implementation process results in failure. Transformational leaders play an important role in implementing the change.

Transformational leaders play an important role in implementing the change.

In the context of the types of change units identified by Wylie and Sturdy (2018), _____________ units are "high profile" change units that are responsible for large-scale change.

Transformer