11
Engaging in innovation requires a looser structure, while implementing new ideas requires a more rigid structure. Organizations can meet both needs by using .
an ambidextrous approach
If the publisher of Central Times wanted to use reverse innovation to increase profits, what might she do?
Figure out a way to print and distribute a very inexpensive newspaper that people want to read in Haiti, then use the same technology and processes to revamp Central Times in the United States
Employees in the accounts payable department have difficulty communicating with people who submit and approve invoices.
training
During the stage of change, managers might confront employees with clear evidence that the company's current performance is not competitive.
unfreezing
Organizations often use surveys to determine how their employees feel about proposed changes before they happen. These surveys are distributed in the part of the change process.
unfreezing
Before Coca-Cola bought an interest in it, Honest Tea "always had a really nice growth rate," according to Seth Goldman. What problems could this have posed for Honest Tea? Check all that apply.
A force-field analysis could have revealed a substantial restraining force. It could have been difficult to make employees see a need for change. Unfreezing the organization could have been challenging.
Taco Bell and McDonald's are considering adding kiosks in restaurants for customers to place their orders. This will hopefully make the ordering process more efficient and increase accuracy.
technology change
A type of open innovation is , in which an organization uses the Internet to invite the public to contribute ideas. EyeWire.org has used this approach to engage 200,000 people in 145 countries in mapping the human brain, neuron by neuron, and improve Princeton University Seung Lab's artificial intelligence algorithm that drives the brain-mapping game.
crowdsourcing
The time frame for the large-group intervention organizational development model is .
fast
A company has strong if it continuously seeks new ideas from customers and from looks for ways to use new technologies.
external coordination
A company that offers $1,000 for the best idea an employee submits each quarter is running .
internal innovation contest
Nestlé engaged in when it developed a low-cost, low-fat dried noodles for rural India and Pakistan and then found a market for the noodles in Australia and New Zealand as a budget-friendly alternative.
reverse innovation
Managers conduct when they consider the problems and opportunities that drive change and the factors that restrain change.
force field
In new venture teams and skunkworks, managers remove employees from the main body of the company in order to give them:
Additional time, space, and freedom for innovation
According to the scenario, which of the following is the primary cause of disruption to Central Times's business environment?
Distribution of content on the Internet
You are thinking about starting a new organization to design and deliver fashionable touchscreen accessories. But you want your company to be maximally creative. Which of the following organizational principles would help to make your company more innovative? Check all that apply. Specialists: make sure that all problems are handled by people who have a great expertise in that area Freedom: the ability to choose which problems to work on and how to address them Decentralization: letting everyone control their own work and having few layers of management Contact with outsiders: employees regularly meet with people who are not part of the organization
freedom decentralization contact
If an OD consultant is hired to implement , this activity will include meeting with employees from across the organization and often external stakeholders to have a sustained, guided dialogue.
large group intervention
Even non-technology companies like GE and Sears are engaged in by using open source software, releasing the code and allowing anyone to develop applications with. This approach reduces costs and reduces the time it takes to bring a product to market.
open innovation
Employees do not trust the company to listen respectfully to their ideas or provide them with growth opportunities.
organizational development
The Google X Lab is a secretive , where employees work on technologies that sound like science fiction.
skunkworks
An organization invests in to help certain employees improve a given skill or set of skills.
training
The most likely cause of resistance to change in this situation is:
Self-interest on the part of the employees
When Honest Tea announced that it was being bought by Coca-Cola, some employees probably felt that Honest Tea had "sold out" and resisted the change. What was the best way for Seth Goldman to overcome this resistance?
Show visible support for the change, explaining how it would help Honest Tea serve its customers
Which of the following examples involve an exploration strategy?
Stamen Design is a design and technology studio that uses mapping and data visualization tools to present information in fresh and exciting ways. Creativity is a way of life for its designers, and the company is willing to pay what it takes to hire only the most innovative designers on the market. Douglas Hart, a professor of mechanical engineering at MIT, was able to develop his concept for a 3-D hearing aid scanner at the Deshpande Center for Technological Innovation. The center serves as an idea incubator to help academics pursue creative endeavors.
The traditional organizational development model applies to:
A specific problem or group
If the company uses the horizontal linkage model, how can the software development department expect to do its work? Check all that apply. Software development employees will receive customer feedback about whether the products are helpful to students. Software development employees will have opportunities to tell the research and marketing departments if a new product idea cannot be brought to market in a timely or cost-effective manner. Instead of getting orders from the top management about what products to make, based on what the research department recommends, software development employees will participate on teams that collect data and make decisions. The software development department will work alone to develop ideas instead of using educational think tanks or open source app developers.
Software development employees will receive customer feedback about whether the products are helpful to students. Software development employees will have opportunities to tell the research and marketing departments if a new product idea cannot be brought to market in a timely or cost-effective manner. Instead of getting orders from the top management about what products to make, based on what the research department recommends, software development employees will participate on teams that collect data and make decisions.