4 mc

Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems A. Equifinality B. Negative entropy C. Feedback D. Requisite variety

A. Equifinality

Which of following aspects of systems is not emphasized in a cybernetic systems approach? A. The environment and system growth B. Interdependence and system goals C. Feedback and interdependence D. System behavior and target goals

A. The environment and system growth

Performance appraisal systems often involve goal-setting, the monitoring of performance, and the subsequent adjustment of goals and job-related activity. This is an example of: A. An open system B. A cybernetic system C. A sociotechnical system D. An equivocality-reduction system

B. A cybernetic system

Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is: A. A bridge B. A liaison C. An isolate D. All of the above E. a and b

C. An isolate

17. Systems theory originated with the study of: A. Organizations B. Sociology C. Biology D. Communication E. Machine

C. Biology

Open systems are characterized by ____, or the ability to sustain themselves and grow. A. Participation B. Requisite variety C. Negative entropy D. Cultural diversity

C. Negative entropy

In Chapter Four's "Spotlight on Scholarship," Murphy concludes: A. Limits on communication between flight crews and flight attendants make it easier to "make sense" of emergencies. B. Cost-control efforts by airlines make it easier to create the relational connections that allow effective sensemaking to occur. C. Open communication between flight crews and flight attendants can save lives. D. All of the above.

C. Open communication between flight crews and flight attendants can save lives.

According to Weick, the primary goal of organizations is to: A. Establish network roles B. Gain feedback C. Reduce uncertainty D. Ensure requisite variety

C. Reduce uncertainty

Research approaches used to study complex organizational systems include: A. Network analysis B. Pre-test, post-test studies C. Case analysis D. a and c

D. a and c

Weick proposes a(n) ____ process in which rules and cycles are saved for future organizational use. A. transformation B. exchange C. control D. enactment E. retention

E. retention