9-1-1 Training Test

90% of calls must be answered within how many seconds?

10 seconds

How many ALI Screen will the Ali display window store?

100 Ali Screens

On a manual transfer of a 9-1-1 call you press transfer and then dial this many digits total?

11 digits

On a manual transfer of an emergency/admin line you press transfer and then dial this many digits total?

12 digits

Full Secondary PSAP

A PSAP that receives 9-1-1 calls ONLY when they are TRANSFERRED from the Primary PSAP or if designated as an alternate

VoIP

A technology that allows voice quality telephone calls to be made over broadband Internet connections

ESN

A three digit code attached to every working telephone lines used in the routing of 9-1-1 calls

What is the quickest way to call back ANY 9-4-4 caller, especially hang up callers?

ANI Callback

xxx-511-xxxx

Cannot be called back Wireless connection pANI

Primary Wireline PSAP

First point of reception of a 9-1-1 Wireline call

Where can you complete an Incorrect ALI Report?

In the options menu button in the ALI Display Window

Hang Up Calls

Incoming calls disconnected by caller AFTER call is answered by a Telecommunicator

Silent Calls

Incoming calls where no one is speaking on line - OPEN LINE

This device allows you to toggle one keyboard between several different computers?

Keyboard Arbitrator

Where can you view all lines into the PSAP?

Line Organizor

Digital recording of 9-1-1 calls must be kept for this many years?

One

This colored electrical outlets indicate power provided through the 9-1-1 UPS?

Orange

Class of Service that indicated Residential Service?

RESD

What mode is your workstation on if VESTA is unable to connect to the server network?

Standalone

On a Wireless call, what does the ALI Display not provide?

Subscriber information

A Class of Service of WPH2 would be Wireless Phase II and would the provide the Latitude and Longitude of whom?

The caller

ANI

The calling party's telephone number Automatic-Number-Identification

ALI

The calling party's/location information Automatic-Location-Identification

Call Detail Records must be maintained for this many years?

Three

Disability Indicator is?

Voluntary

To place a call on Hold click the Hold button which will turn the lione the Line Organizor this color?

Yellow

Direct PSAP

able to dispatch all services

Emergency Service Number (ESN)

three digit code attached to every working telephone line (ANI) in the state which identifies to the E9-1-1 system what area in MA a caller is located

All Call Detail Records are stored permanently and can be later viewed through this software system?

MagIC Monitor

On an abandoned call the call taker will receive ALI and ANI information and must at a minimum do what?

Make a call back to the number

Completed reports must be signed by whom?

Municipal Database Liason

This device will synchronize all PSAP application clocks?

Netclock

Should you transfer TTY call?

No, never

This software allows the location of a 9-1-4 caller to be displayed after answering type call?

Orion MapStar

Regional PSAP

PSAP operated by, or on behalf of two or more municipalities in the state, for the purpose of enhanced 911 call taking and possibly dispatch services

Alternate PSAP

PSAP which receives Wireline 9-1-1 calls when Primary PSAP cannot, due to network or PSAP equipment failure, or overload of calls being received

Default PSAP

PSAP which receives call when the control tandem is unable to selectively route due to trouble, such as ANI failure or garbled digits

This information appears about a call prior to connection of the call and remains there afterward?

Pre-connection ANI/ALI

What do you click in the Call Control Window to answer an incoming call?

Priority

PSAP

Public Safety Answering Point

Every PSAP is required to establish program to ensure continuous quality assessment?

Quality Assurance & Quality Improvement

If there is "NO ALI RECEIVED" on a Wireline ALI Screen, or to update your ALI Display from Phase​ 1 to Phase 2 on a Wireless call, press ______?

Retransmit button

Wireless Phase 1

A Wireless 9-1-1 call which provides the PSAP with the ANI, cell site location, and sector (if/when available) from which the call originated

Wireless Phase 2

A Wireless 9-1-1 call which provides the PSAP with the ANI, cell site location, sector (if/when available) and approximate location of the caller's latitude and longitude

Non-Dialable ANI Phone

A Wireless phone with no service and no callback phone number

2WAY

A designated ten-digit telephone line allowing a PSAP to receive Emergency calls not processed through the 9-1-1 system

pANI

A fake telephone number used by a carrier in supporting the routing of 9-1-1 calls

Enhanced 9-1-1

A system that enhances the dedicated phone lines used to carry 9-1-1 calls by automatically providing the ANI and ALI

xxx-211-xxxx

Cannot be called back VoIP

All system alarms must be reported to this center immediately?

Customer Care Center (CCC)

All voice recording of incoming 9-1-1 calls, business/admin lines and radio are recorded on this type of Recording System?

Digital

How much do you have to wait to retransmit again?

Every 20 seconds

What color will the line turn in the line organizer after a hang up call?

Grey

What tab in the ALI Display Window will show you the History of one particular ANI or phone number?

History tab

Abandoned Calls

Incoming calls disconnected by caller BEFORE call is answered by a Telecommunicator