A+ 1002
28.In which of the following file extension types would a user expect to see the command. "net use T:\ \server\files'? A. .bat B. .vbs C. .js D. .py
A. .bat
30.A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room? A. Air filters B. Privacy screens C. Vacuums D. ESD mats
A. Air filters
38.Which of the following provide the BEST security for a server room? (Select two.) A. Badge reader B. Bollard C. Biometric lock D. Cable lock E. USB token F. Privacy window shades
A. Badge reader C. Biometric lock
36.A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue? A. Date and time B. UEFI boot mode C. Logon times D. User access control
A. Date and time
56.A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company's security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory. Which of the following BEST enforces this policy? A. Delete the user accounts B. Disable the user accounts C. Restrict the user accounts D. Reset the user accounts
A. Delete the user accounts
61.A security team is auditing a company's network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information. Which of the following actions should be taken to close the vulnerability? (Select two.) A. Disable guest account B. Remove admin permissions C. Modify AutoRun settings D. Change default credentials E. Run OS security updates F. Install a software firewall
A. Disable guest account C. Modify AutoRun settings
54.Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process? A. Driver detection B. Metro interface C. Account control D. PXE installation
A. Driver detection
16.Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair? A. End-user education B. Pre-installation environment cleaning C. Disabling of System Restore D. Infected system quarantine
A. End-user education
4.A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone? A. Fingerprint lock B. Passcode lock C. Swipe lock D. PIN lock
A. Fingerprint lock
13.A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine? A. Guest B. Administrator C. Power User D. Remote Desktop User
A. Guest
17.A Windows user is attempting to install a local printer and is unsuccessful on permissions. Which of the following user types BEST describes this user? A. Guest B. Power User C. Administrator D. Standard User
A. Guest
66.A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer? A. Image deployment B. Multiboot configuration C. In-place upgrade D. System repair
A. Image deployment
46.A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend? A. Open license B. Personal license C. Corporate license D. Enterprise license
A. Open license
27.Which of the following is considered government-regulated data? A. PII B. End-user license agreement C. Digital Millennium Copyright Act D. DRM
A. PII
78.A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT? A. Reboot into safe mode and roll back the updates B. Repair the Windows Registry C. Configure boot options in the BIOS D. Disable Windows services and applications
A. Reboot into safe mode and roll back the updates
1.A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Select two.) A. Reduce the transmit power B. Reduce the channel availably C. Disable the DHCP server D. Enable QoS management E. Disable the SSID broadcast F. Implement WPA encryption
A. Reduce the transmit power E. Disable the SSID broadcast
26.An end user's PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.) A. Remove applications from startup B. Defragment the hard drive C. Install additional RAM D. Install a faster hard drive E. End the processes in Task Manager F. Run the Disk Cleanup utility
A. Remove applications from startup B. Defragment the hard drive
86.A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should the technician adjust to correct this issue? A.Resolutioin B.Refresh rate C.Extended monitor D.Color depth
A. Resolution
51.A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the issue? A. Roll back updates B. Disable the Windows Update service C. Check for updates D. Restore hidden updates
A. Roll back updates
71.A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet. Which of the following types of infection does the user MOST likely have? A. Rootkit B. Keylogger C. Trojan D. Ransomware
A. Rootkit
5.Which of the following security methods BEST describes when a user enters a username and password once for multiple applications? A. SSO B. Permission propagation C. Inheritance D. MFA
A. SSO
45.Joe, an end user, has been prompted to provide his username and password to access the payroll system. Which of the following authentication methods is being requested? A. Single-factor B. Multifactor C. RADIUS D. TACACS
A. Single-factor
49.A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue? A. Task Manager B. MSTSC C. MsConfig D. PerfMon
A. Task Manager
29.Ann, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio icon in the toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing? A. There is unauthenticated wireless connectivity B. She has exceeded the data allowance C. The phone is only 3G capable D. It is an unrooted phone E. The SIM card was not activated F. A data plan was not purchased
A. There is unauthenticated wireless connectivity
18.A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used? A. Time Machine B. Snapshot C. System Restore D. Boot Camp
A. Time Machine
58.Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer's design? (Select two.) A. UPS B. Server rack C. PoE phone D. Desktop printer E. Modem F. Patch panel
A. UPS B. Server rack
10.Which of the following installation types would require the use of an answer file to install the OS? A. Unattended B. Clean C. Repair D. Upgrade
A. Unattended
62.A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend? A. Uninterruptible power supply B. Surge protector C. Power strip D. Power distribution unit
A. Uninterruptible power supply
69.A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this computer? A. Windows 7 B. Windows 8 C. Windows 8.1 D. Windows 10
A. Windows 7
23.Which of the following devices provides protection against brownouts? A. battery backup B. surge suppressor C. rack grounding D. line conditioner
A. battery backup
50.After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only. When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy? A. grupupdate B. diskpart C. gpresult D. net use
A. grupupdate
63.A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software? A. sudo B. chmod C. grep D. pwd
A. sudo
83.Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access? A.BranchCache B.Swap partition C.Domain access D.Proxy server
A.BranchCache
99.Joe who is traveling for business, reports that his mobile phone was getting approximately 35Mbps for the first few days of his trip but now it is only getting around 500kpbs. The user uses the device as a GPS to visit customers and aws a hotspot to check work email and watch movies online. Which of the following is the most likely cause of the slow data speeds? A.Joe's data transmission is over the limit B'.The phone needs to be rebooted from over use C.The use of GPS interferes with data speeds D.There is unintended Bluetooth pairing
A.Joe's data transmission is over the limit
100.A systems administrator has discovered a folder on the server with numerous inappropriate pictures and vides. Which is in violation of the company's AUP. Which of the following would be the next appropriate act? A.Promtly notify the administrator's immediate supervisor B.Rename the folder on the server, and notify the information security officer C.Move the folder to another location on the server, and notify the local authorities D.Ask the owner to move the files from the server to local computer
A.Promtly notify the administrator's immediate supervisor
97.Users notify the help desk of an email that was just received. The email cam from the help desk's email addres sand sasked the users to click on an embedded l ink. This email is best described as: A.phising B.zombie C.Whaling D.spoofing
A.phising
35.Which of the following is the maximum RAM limit of a Windows 32-bit version? A. no limit B. 4GB C. 8GB D. 32GB
B. 4GB
81.Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows? A. 2GB B. 4GB C. 8GB D. 16GB
B. 4GB
14.Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "Connect Me" and appears as unsecure. Which of the following should the help desk perform to fix the issue? A. Remote into Ann's system and restart the wireless adapter B. Ask Ann to open a browser and watch for a redirect page C. Advice Ann to pug an Ethernet cable into her laptop D. Direct Ann to run an antivirus program on her laptop
B. Ask Ann to open a browser and watch for a redirect page
75.A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make? A. Politely ask the user to call back B. Ask another technician to take the call C. Troubleshoot the issue for the user D. Input the issue as a ticket and escalate to Tier 2 E. Put the user on hold and troubleshoot after the scheduled break
B. Ask another technician to take the call
48.A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue? A. Uninstall the camera application B. Check the application permissions C. Reset the phone to factory settings D. Update all of the applications on the phone E. Run any pending OS updates
B. Check the application permissions
7.7 A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.) A. Backup testing B. Cloud storage C. Local storage backups D. Data recovery E. Hot site F. Waterproof devices
B. Cloud storage E. Hot site
22.A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following: Which of the following should be changed to resolve this issue? A. Privacy - Maps B. Display - Brightness C. Storage- Photos D. Mail - Work
B. Display - Brightness
82.Anetwork administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan? A. Inform management regarding the anticipated amount of downtime B. Document a backout plan to roll back changes to the router C. Configure a redundant data path to eliminate downtime D. Make the downtime window larger than actuallyanticipated
B. Document a backout plan to roll back changes to the router
60.An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take? A. Update antivirus definitions B. Install anti-malware software C. Enable the pop-up blocker D. Reboot the PC
B. Install anti-malware software
42.A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting? A. Internet Options - Advanced B. Internet Options - Connections C. Internet Options - Security D. Internet Options - Content E. Internet Options - Privacy
B. Internet Options - Connections
74.A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check? A. Visit the Microsoft Update website to see if there is an issue with a specific update B. Look up the error number associated with the failed update C. Look at the system Event Viewer to find more information on the failure D. Download the failed update to install manually
B. Look up the error number associated with the failed update
44.A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business's concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select two.) A. Default SSID B. MAC filtering C. NAT D. QoS E. Signal strength F. Encryption
B. MAC filtering E. Signal strength
40.A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.) A. Administrative share permissions B. Mapped drives C. Group Policy hours restriction D. Denied write/delete permissions E. Disabled proxy settings
B. Mapped drives D. Denied write/delete permissions
11.Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are allworking. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized. Which of the following messages will be displayed? A. NTLDR not found B. No boot device available C. Operating system not found D. BIOS ROM checksum error
B. No boot device available
64.A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician? A. Process diagram B. Physical network diagram C. Fiber backbone diagram D. Logical topology diagram
B. Physical network diagram
70.A manager with a restricted user account receives the following error message: "Windows Update cannot currently check for updates because the service is not running." The manager contacts the help desk to report the error. A technician remotely connects to the user's computer and identifies the problem. Which of the following should the technician do NEXT? A. Reboot the computer B. Restart the network services C. Roll back the device drivers D. Rebuild the Windows profiles
B. Restart the network services
25.A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices? A. Telnet B. SSH C. RDP D. VNC
B. SSH
9.With which of the following types is a man-in-the-middle attack associated? A. Brute force B. Spoofing C. DDoS D. Zero-day
B. Spoofing
72.A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem? A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode D. Send a test email, open a command prompt to check the file system, and empty the browser cache
B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
19.A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources. Which of the following protocols and authentication methods should the technician implement?(Select two.) A. WPA B. WPA2 C. WEP D. TKIP E. RADIUS F. Multifactor G. TACACS H. SSO
B. WPA2 F. Multifactor
6.A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types of infections are the PCs MOST likely infected? (Select two.) A. Spyware B. Zombies C. Virus D. Ransomware E. Worm F. Botnet
B. Zombies E. Worm
20.A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Select two.) A. dir B. chdsk C. dism D. ipconfig E. format F. diskpart
B. chdsk C. dism
87.A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: "No operation system found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take next? A.Reboot into safe mode B.Check the boot order C.Format the drive D.Peform Windows Recovery E.Run the chkdsk command
B.Check the boot order
91.Which of the following provide the most security for PCs and mobile devices?(Select Two) A.Access control list B.Mulitfactor authentication C.Organizational unit D.Trusted software sources E.Data loss prevention F.Pre-shared key
B.Mulitfactor authentication
95.A new business will be using cred cards in a physical location as well as its web presence. Which of the following does the business need? A.PHI certification B.PCI compliance C.POTS implementation D.PII filtering
B.PCI compliance
92.A user is working on a shared computer and attempts to open the email application which freezes when opened. A technician logs into the computer and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the next step the technician should take to resolve the issue? A.Check for and apply software updates B.Perform a repair installation on the application C.Add the user to the local administrator group D.Rebuild the user's mail profile
B.Perform a repair installation on the application
52.Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet. Which of the following would explain why Joe cannot access his personal shares? A. An IP conflict is present B. A corporate VPN is enabled C. A firewall exception must be set D. HomeGroup must be enabled
C. A firewall exception must be set
34.A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error? A. The computer has GRUB Legacy installed B. Windows Startup services are not running C. An incompatible partition is marked as active D. An unsupported version of Windows is installed
C. An incompatible partition is marked as active
32.Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do? A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved
C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
47.A client wants a technician to create a PC naming convention that will make the client's PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow? A. Domain name, location, IP address B. Domain name, location, asset ID C. Asset ID, MAC address D. Location, RFID
C. Asset ID, MAC address
94.Which of the following can be applied directly to an organizational unit in Active Directory to provide security to both the user and the machine? A.Folder Redirection B.Group Policy C.Security Groups D.Home Folder
C.Security Groups
12.A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage. Which of the following would the project team MOST likely add to the SOW? A. Risk analysis B. Plan to change C. Backout plan D. Change board approvals
C. Backout plan
73.Ann, an employee at a company, calls the help disk to report issues logging on to a vendor's website. Joe, the technician, is able to log in successfully with his credentials before going to Ann's office. However, when he attempts to log in from Ann's office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification. Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.) A. Ask Ann for her credentials to verify and log on to the vendor's website from Ann's laptop B. Verify Ann's laptop has the correct browser settings C. Check all browser cached files on Ann's laptop and log on to another vendor's website D. Attempt to log on to another vendor's website from Ann's laptop E. Ask Ann about the notification and review the installed programs F. Reinstall the browser, reboot the laptop, and check the vendor's website again
C. Check all browser cached files on Ann's laptop and log on to another vendor's website E. Ask Ann about the notification and review the installed programs
80.A small office's wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network. Which of the following configurations MOST likely allowed the attack to take place? (Select two.) A. Guest network B. TKIP C. Default login D. Outdated firmware E. WPS F. WEP
C. Default login F. WEP
39.Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC? A. Put on an ESD strap. B. Place components on an ESD mat C. Disconnect the power before servicing the PC D. Place the PC on a grounded work bench
C. Disconnect the power before servicing the PC
41.An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this? A. Phishing B. Spear phishing C. Dumpster diving D. Impersonation
C. Dumpster diving
77.A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection? A. Create a policy to remove Internet access from the server during off hours B. Set the local antivirus software on the server to update and scan daily C. Ensure the server is patched with the latest security updates D. Educate the manager on safe Internet browsing practices
C. Ensure the server is patched with the latest security updates
24.A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use? A. System B. Display C. Folder Options D. Indexing Options
C. Folder Options
33.A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are: Two 1GHz CPUs 2GB of memory 15GB hard drive 800x600 screen resolution Which of the following should the technician do to resolve the problem? A. Increase the number of CPUs B. Increase the amount of memory C. Increase the amount of hard drive space D. Increase the screen resolution
C. Increase the amount of hard drive space
8.A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs? A. Standard formatting B. HD drilling C. Low-level formatting D. HD partitioning
C. Low-level formatting
57.Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid. Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client. Which of the following settings or features is responsible for the problems Ann is experiencing? A. Full device encryption B. Account lock C. Multifactor authentication D. Strong password requirements
C. Multifactor authentication
79.A small business has an open wireless network, so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns? A. Default SSID B. MAC filtering C. Power levels D. Content filtering E. Firewall
C. Power levels
59.An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.) A. Change the default access port B. Enforce password complexity C. Put the terminal server into the router's DMZ D. Disable logon time restrictions E. Block all unused ports on the LAN smart switch F. Use the local client certificate for server authentication
C. Put the terminal server into the router's DMZ E. Block all unused ports on the LAN smart switch
68.A technician is installing the latest OS on a user's system. The user wants all of the settings and file to remain intact during the installation. Which of the following upgrade methods should the technician use? A. network installation B. clean install C. in-place upgrade D. image deployment
C. in-place upgrade
89.An employ taken a computer issued Windows laptop home but is having trouble connecting to any of the shares hosted on his home media server. The user has verified he is connected to the internet. Which of the following would explain why he cannot access his personal shares? A.An IP conflict B.A corporate VPN is enabled C.A firewall exception must be set D.HomeGroup must be enabled
C.A firewall exception must be set
93.Which of the following installation methods will allow a technician to resolve issues that may arise while the installtionis being pefromed? A.Unattended installation B.Remote installation C.Repair installation D.Image deployment installation
C.Repair installation
98.A user's smartphone is experiencing limited bandwith when at home. The user reports to a technician that the device functions properly when at work or in a car. Which of the following troubleshooting steps should the technician take next? A.Reset the device's network settings B.Check the data usage statistics on the device C.Verify the SSID with which the device is associated D.Run any pending application or OS updates
C.Verify the SSID with which the device is associated
89.A customer's computer is having difficulty opening programs and regular receives error messages regarding low system resources. Which of the following setting changes would best help the customer temporarily until a proper upgrade can be made? A.Data execution prevention B.Page-file size C.Visual effects D.Processor scheduling
C.Visual effects
90.A company's security policy does not allow USB drives to be available in workstations. However, an exception needs to be made for a user. The network administrator changes the policy for the user. Which of the following commands should the administrator run on the user's workstation? A.chkdsk B.netstat C.gpudate D.diskpart
C.gpudate
53.A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log. Which of the following should the technician replace to prevent these issues in the future? A. System memory B. Surge protector C. Hard drives D. Battery backup
D. Battery backup
3.An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem? A. Untrusted software B. Outdated antivirus C. MDM policies D. Inactive VPNs
D. Inactive VPNs
15.A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The user then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal? A. Use an antivirus product capable of performing heuristic analysis B. Use a host-based intrusion detection system on each computer C. Disallow the password caching of accounts in the administrators group D. Install a UTM in between PC endpoints to monitor for suspicious traffic E. Log all failed login attempts to the PCs and report them to a central server
D. Install a UTM in between PC endpoints to monitor for suspicious traffic
76.A technician has identified malware on a user's system. Which of the following should the technician do NEXT according to malware removal best practices? A. Enable System Restore and create a restore point so no data is lost B. Educate the user about how to avoid malware in the future C. Update the antivirus software and run a full system scan D. Move the infected system to a lab with no network connectivity
D. Move the infected system to a lab with no network connectivity
67.A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade? A. SSD B. Optical drive C. Flash drive D. PXE
D. PXE
2.A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access? A. Remove the guest account from the administrators group B. Disable single sign-on C. Issue a default strong password for all users D. Require authentication on wake-up
D. Require authentication on wake-up
65.Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed? A. Frequently restore the servers from backup files and test them B. Configure the backups to restore to virtual machines for quick recovery C. Set up scripts that automatically rerun failed backup jobs D. Set up alerts to let administrators know when backups fail E. Store copies of the backups off-side in a secure datacenter
D. Set up alerts to let administrators know when backups fail
21.Which of the following technologies is used by malicious employees to obtain user passwords? A. Main-in-the-middle B. Phishing C. Tailgating D. Shoulder surfing
D. Shoulder surfing
31.Which of the following threats uses personalized information in an attempt at obtaining information? A. Whaling B. Impersonation C. Spoofing D. Spear phishing
D. Spear phishing
55.A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST? A. Reinstall the application B. Roll back the application to the earlier version C. Clear the application cache D. Update the OS of the smartphones
D. Update the OS of the smartphones
88.A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background is using most of the RAM. The user only uses this program once at the end of the year to produce a report. Which of the following steps should the technician take to improve the computer's performance? A.Uninstalla nd reinstall the program B.Peform a repair installation of the program C.Install the latest updates for the program D.Disable the program on startup
D.Disable the program on startup
96.A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the systems, enables system to restore, and creates a restore point. Which of the following should the technician do next? A.Run the scan again to ensure all malware has been removed B.Quarantine the infected workstation from the network C.Install all of the latest Windows Updates to patch the systems D.Educate the user on safe browsing practices
D.Educate the user on safe browsing practices
84.Which of the following file types should be opened when executing a PowerShell script? A.bat B.vbs C.sh D.ps1 E.psd
D.ps1
37.A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence? A. Activate real-time protection on both antivirus software programs B. Uninstall one antivirus software program and install a different one C. Run OS updates D. Enable the quarantine feature on both antivirus software programs E. Remove the user-installed antivirus software
E. Remove the user-installed antivirus software
