A+ 220-1001 Prep
What connector type can be plugged into a device both right-side up and upside down?
USB-C
What ports are used for secure sessions? (TWO)
22, 443
What cable type should be used to connect a cable modem to a SOHO router?
Ethernet
What charging and data ports has a non-directional connector?
USB-C
Joe, a user, wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop had three hard drives. what RAID type should a technician configure to achieve this?
0
What requires less current to provide the same amount of power to devices inside a PC?
220V
What wireless networking protocols operates on the 5GHz band and provides data rates in excess of 750Mbps?
892.11ac
What network server would be MOST useful in translating a URL into an IP address?
DNS server
A technician wants to block remote logins to a server. What port should be blocked?
21
What speed would a wireless network perform at when the network is built in bridge mode containing 802.11g,802.11 n, and 802.11 ac access points?
1300Mbs
An end user reports a printer error that states "Replace filament". With what type of printer is the end user MOST likely having problems?
3-D
A customer wants to upgrade a PC's internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year. What BEST meets these needs?
3TB HDD
What channel would be used on an 802.11 wireless network?
6
What wireless standard is only capable of 5GHz frequencies?
802.11a
What IEEE 802.11 standards includes the use of MIMO techology?
802.11n
A company is terminating Cat 6 wiring at a 110 block. What should be used?
A punchdown tool
A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee. What motherboard/processor combination should the technician order to get the BEST performance while minimizing licensing fees?
A single-processor motherboard with ten overclocked cores
A technician is setting up a server to provide access to the LAN and Internet. What server roles would accomplish this task? (THREE)
DNS server, DHCP server, proxy server
An end user is building a small home media server. The user wants to be able to add and remove hard drives without powering down the server. What should be enabled to allow for this?
AHCI
A technician is troubleshooting a network issue for a client. After running ipconfig/all the technician discovers the IP address assigned to the computer is 169.254.100.58. What network configuration does this describe?
APIPA
What IP addressing type is MOST likely to use an IP address starting with 169.254?
APIPA
A technician configures a new printer to be accessible via a print server. After setting up the printer on a Windows client machine, the printer prints normally. However, after setting up the printer on a macOS client machine, the print only prints garbled text. What should the technician do to resolve this issue?
Add a macOS-compatible print driver to the printet object on the print server
An end user wants to have a second monitor installed on a laptop. What would allow a technician to configure the laptop to show both screens once the cable is connected?
Adjust the monitor display settings
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. What is MOST likely causing the problem?
Airplane mode
What peripherals would a company use to take inventory quickly and update price tags for products? (Two Choices)
Barcode scanner and magnetic reader
What wireless technology is this: Devices are paired using a code for sharing data wirelessly
Bluetooth
What server type caches previously visited web pages for faster access in the future?
Branch cache server
A developer has configured a new web application on a workstation using client-side virtualization. Despite working locally on the developer's PC, other users on the network are not able to access the application. What network configuration should the virtual machine be configured for to allow other users to access the application?
Bridged networking
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates. What should a technician recommend to BEST accommodate Ann's needs?
Built-on battery case
A technician receives a laptop from an end user who reports that some aspects of the image are left behind when applications are closed and persist until reboot. The technician also notices black dots throughout the screen. The technician recalibrates the display settings and updates the drivers for the display adapter, but the issue persists. What is the laptop MOST likely experiencing? (TWO)
Burn in, dead pixels
An end user us unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. What tool should the technician use to continue use to continue troubleshooting the connection?
Cable tester
A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. the technician wants to verify the integrity of the network run but needs to identify which cable comes from the board room. However, none of the network connections are labeled. What are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (TWO)
Cable tester, multimeter
What Ethernet cable would BEST support an application that requires a 600Mbps throughput at the lowest price point?
Cat 5e
What is the minimum category cable that supports 1000Mbps speed?
Cat 5e
What feature will save the battery life of a laptop significantly if they are disabled? (TWO)
Cellular, Bluetooth
A technician is setting up a laptop and projector for a presentation. When plugging in the projector, it mirrors the desktop screen from the laptop, but everything appears distorted and compressed. What should the technician do to correct the appearance of the image on the projector?
Change the desktop resolution
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. What configuration would correct this behavior?
Change the security settings of the email client
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company's corporate office. The technician identifies the problem and goes through the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair. What should the technician do NEXT?
Check corporate policies for guidance
A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. What should the technician do NEXT?
Check for hard-drive firmware updates
A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure. What should a technician do NEXT?
Check one of the RAID 5 disks for failure
Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies the none of the computers having issues have been assigned a static IP. What should the technician check NEXT?
Check the DHCP server
A projector's image begins to flicker during a presentation. The laptop display does not produce this issue. When a technician changes the resolution on the laptop, the issue persists. What is the NXT step the technician should take?
Check the connectivity of the VGA cable
A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical work station. What should the technician perform FIRST to troubleshoot the problem?
Check the event log for any cache issues
A user states the department laser printer continues to display a paper jam error message despite the jam being cleared. What should a technician do to troubleshoot this problem?
Check the paper path for blocked sensors
A small office in a remote area is considering a new ISP. What broadband type is based on the distance to the nearest central office?
DSL
A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin. and there are no signs of activity. What should the technician do FIRST?
Check the power cable connection
An instructor had been lecturing for 20 minutes and utilizing the overhead projection system, when the projector suddenly went blank. A technician was dispatched and was able to start the projector after several minutes; however, the screen went blank after briefly displaying the slideshow. What would be the technician's NEXT best option?
Check the projectors cooling fan
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the anti-virus, what is the NEXT best step for the technician to take?
Check to see if insufficient hard drive space is causing the issue
An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. What should the technician perform FIRST to resolve the issue?
Clean out the charging port on the device
Multiple users report that the network printer, which is connected through the print server, is not printing. What should a technician do FIRST to remedy this situation?
Clear the print queue
What resource type would be BEST suited to saving photographs from mobile device with limited on-board storage?
Cloud file services
After a new laser printer was installed, users began reporting issues. Duplicate copies of print jobs were not delivering fully separated copies; instead, similar pages were being stacked. What setting MOST likely needed to be checked to correct this issue?
Collation
A business owner is concerned about excessive paper usage but is not concerned about the wear to the printer of the use of toner. The business owner asks a technician to find a low-cost solution. What is the BEST action for the technician to perform?
Configure duplexing
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. What should be done NEXT?
Configure extended display mode
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. What should Joe check NEXT to resolve the issue?
Configure the email account as a POP3 connection
A user reports that a laptop is not connecting to the cooperate wireless network. A technician confirms with a smartphone that the corporate wireless is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable. What should the technician do NEXT to troubleshoot this problem?
Confirm that the laptop wireless card is turned on
A technician has built a custom workstation for an end user. the end user reports that the workstation ran for a few minutes and then crashed. When the user subsequently boots the workstation, it crashes much more quickly. What did the technician forget to do when building the workstation?
Connect the case fans
A server administrator set up a VM to be used in a lab setting. A technician is setting up thin-client computers to access this VM. What tasks are required to complete the project?
Connect the device to the network, install the latest system updates, install the necessary applications
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens. What will resolve this issue?
Connect the printer to connect to the company's wireless network
A technician is troubleshooting what appears to be a RAM issue on a PC. What symptoms would indicate if this is a RAM issue?
Continuous reboots
A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager's printer until the new printer arrives. The manager's printer is currently used via USB connection, and there are no network jacks available for use. What is the BEST way for the technician to allow access to the printer?
Create a share on the manager's computer and give the users rights to the share.
A technician sets up a new printer on the network, allowing it to obtain an IP address. The technician records the IP address and sets up users to print using the information. The following Monday after powering on the printer, users report they can no longer print. After verifying users can access other network shares, the technician prints a configuration page and sees the IP address has changed. What is the BEST method for the technician to ensure this will not happen again?
Create an IP reservation for the printer on the DHCP server
What Internet connection types offer terminates at a switching center and then requires the use of a different media for the last mile to the customer?
DSL
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. What component is the MOST likely cause of this behavior?
DC jack
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it. What is the BEST RAM type for the technician to retrieve?
DDR4
A technician is upgrading the RAM in a server-grade laptop for a company's Chief Executive Officer (CEO). The CEO cannot afford any downtime. What is the BEST type of memory module to purchase?
DDR4
What is the MOST likely cause for network PC to have an APIPA address?
DHCP failure
A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet. What server type should the technician log in to in order to resolve the problem?
DHCP server
The ability for new computers to be automatically connected to the network is provided by the:
DHCP server
A small office wants to install a server that can provide name resolution for internal clients. What server type would BEST accomplish this?
DNS
An employee's laptop will not power on. When the power button is pressed, the power light goes on and then suddenly off. A technician replaces the battery, and the laptop powers on. The employee works without issues until the end of the day, but the laptop presents the same problem the next morning. What is the MOST probable cause of the issue?
Damaged AC adapter
A technician is replacing the LCD panel in a laptop. What components is MOST likely to be damaged accidentally during the repair?
Digitizer
The touch-screen feature on a Windows device has stopped working. What should the technician check FIRST?
Digitizer settings
A user's personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have been made to the laptop. Following best practice methodologies, what should the technician perform NEXT to resolve the problem?
Do a full backup of the system data
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN recourses, and allow for a variety of other removable hardware. What device would BEST meet the owner's needs?
Docking station
A company wants to purchase new equipment for its help desk team. Team members work in a 24/7 environment and share desks with coworkers from other shifts. The company already has dual monitors set up on each desk but decides replacing the existing desktops with laptops would be the best business decision to support the mobility needs. What laptop feature or accessory would be BEST suited for this business environment?
Docking station
Joe, a user, needs access to have a notebook connected to a monitor, a mouse, and a keyboard when he in working at his desk, His notebook is not business class, yet it meets company policy for personal computers. What should a technician install for Joe?
Docking station
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. What is the BEST way to proceed?
Document and label the cable and screw locations
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites. What NEXT steps should the technician perform in troubleshooting this issue? (Two Choices)
Document findings, actions, and outcomes, run a virus scan
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. What should the technician do NEXT?
Download the correct drivers from the manufacturer's website and install them
A user wants to print a large job on both the front and back sides of the paper. What settings should the technician advise the user to change in the printer settings?
Duplex
What is the type of address a DHCP server assigns on a network?
Dynamic
What has a P4 connector to provide a 12V output?
EIDE port
A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast. What should the IT department do to improve the ability to attend video conferences without interruption?
Enable QoS on network traffic, prioritizing telecast traffic over uploads
A SOHO user wants a multifunction device to be set up for the office printer. Additionally, scanning and fax capability must be set up for office employees only. Guest WiFi access will open. What configuration changes will BEST meet the user's request? (TWO)
Enable user authentication, configure the print server
After replacing a failed mother board in a user's computer, the technician receives a report that the computer is behaving erratically. The user states that computer shuts down randomly throughout the day and freezes frequently. The technician preforms a memory diagnostic, and it reports no issues. What should the technician check NEXT in troubleshooting this issue?
Ensure all case fans are plugged in and working
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. What should the technician check NEXT to resolve this issue?
Ensure the options are configured to provide a DNS server
A technician is building a SOHO server that will be used to run a business-critical application for a small business. What RAM type should the technician install?
Error correcting
An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without issues. What should a technician check FIRST to begin troubleshooting?
Event Viewer
A network administrator would like to increase network bandwidth to 1Gbps between two office buildings that are 0.5mi(805m) apart. What would be the BEST solution?
Fiber
What device is used tp implement network security policies for an environment?
Firewall
A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekend s when the customer's son will use it to play games with friends. What should the technician focus on to meet these requirements? (Two Choices)
Four-core processor, 16GB DDR2 memory
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. What should a technician check FIRST?
Frequency
After restoring a laptop to factory settings, a client can no longer use the touchpad on it. A technician verifies the system state was fully restored from the most recent, fully working backup. What should the technician check for NEXT using the fewest number of steps?
Function key toggle
A user reports a laserjet printer is not printing properly. A technician prints a test page and notices the toner is smeared on the page. The technician confirms the toner cartridge is installed correctly and the paper in the tray is the right size. What printer component is the MOST likely cause of the problem?
Fuser
A network administrator must install a device that will proactively atop outside attacks from reaching the LAN. What device would BEST meet the organization's needs?
IPS
Ann, a user, reports the 20GB hard drive on her VM is full. She frequently has to delete files so the machine is usable again. Ann would like access to a machine with a larger hard drive. Aside from the drive being too small, the machine works perfectly for Ann. A technician checks the virtual host and sees it has about 400GB of available disk space. What should the technician do to resolve the problem quickly?
Go into the hypervisor and increase the size of the hard drive
A technician is building a CAD workstation for a user who will be saving files remotely. What components are MOST important to include when configuring the system? (TWO)
Graphics card, RAM
A technician receives a cellular call from a manger. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. What would be the MOST appropriate connections for the technician to use?
Hotspot
A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter. What type of cloud model should the administrator consider?
Hybrid
What BEST describes an email infrastructure that uses a local archive server cluster and publicly hosted email servers?
Hybrid
A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines. What feature should the administrator utilize to complete the task?
Hypervisor
What resource is the MOST critical when using cloud file-storage synchronization applications?
I/O bandwidth
A technician would like to install an internal storage drive for a computer. What cable connectors would MOST likely be used to transfer data? (TWO)
IDE, SATA
A technician needs to give users the ability to transfer files between mobile devices. The technician teaches the staff how to use a file transfer method in which devices need to be in close proximity with line-of-sight access to each other. What technology is the technician teaching the staff?
IR
What wireless technology is this: Devices use haptic confirmation for sharing data wirelessly
IR (Inferred)
A technician wants to set up a virtual machine in a public cloud environment. What cloud models should the technician use?
Iaas
An administrator connects to the company's cloud account and builds a server that is hosted in the cloud. The server will be used as a confidential database server for one of the company's core applications. The administrator is responsible for patching and updating the server OS. What cloud models is this an example of?
Iaas
What cloud computing concept facility automated server deployment?
Iaas
Several company users are frequently forgetting passwords for their mobile devices and applications. What should the system administrator do to reduce the number of help desk tickets submitted?
Implement single sign-on
A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be NEXT troubleshooting step to perform?
Increase the fuser temperature
A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a virtual host workstation. The virtual host is running Windows Server 2008 R2 and has 24GB of RAM, a 1TB hard drive, and a Gigabit Ethernet NIC with Cat 5e cabling. The current configuration of VMs is as follows: Windows 7 VM with 4GB RAM and 200GB HDD Linux VM with 16GB RAM and 200 GB HDD Linux VM with 2GB RAM and 100GB HDD What should the technician recommend to the developer FIRST?
Increase the memory in the virtual host
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim. What two steps should the technician take to address these issues?
Increase the projector contrast, change the aspect ratio on the projector
A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation. What system parameters is the MOST important for the technician to consider when choosing a power supply?
Input voltage
A customer's laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contrast controls does not cause much change. What component MOST likely needs to be replaced?
Inverter
What is the main purpose of the +5VSB output of a power supply?
It allows peripherals to draw power when the machine is off
A network administrator is attempting to access the firewall while inside the datacenter. What peripheral must be connected to do so?
KVM
An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. What network type does this describe?
LAN
A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. What components are the MOST likely causes the issue?
LCD power inverter, AC adapter, battery
Joe, a user, has purchased a new mobile device that uses a different OS that his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually. What would be the BEST way for the technician to assist Joe?
Log into the same email provider on the new device, and restore the contacts and dates
A technician needs to call a user's cellular provider to troubleshoot a network speed issue with the user's mobile device. What technology is the technician troubleshooting?
Long-term evolution
A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. What is the MOST probable cause of the issue?
Loose battery connection
A client has three locations within the city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB. What are the two types of networks that will MOST likely be used for internal office and office-to-office networking?
MAN, LAN
What has a P4 connector to provide a 12V output?
Molex connector
What peripheral type is the MOST likely to be used to input actions into a PC?
Mouse
During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. What tools should the technician use to verify this has been completed?
Multimeter
A technician is upgrading a user's smartphone and wants to move all of the applications and contact information quickly to the new device. What connection type would work BEST to do this?
NFC
What technology can be used got wireless payments?
NFC
What wireless technology is this: Devices are placed in close proximity within line of sight for sharing data wirelessly
NFC
A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible. What drive type BEST meets this requirement?
NVMe
A client needs to upgrade the hard drive on a laptop and would like one that is fast and has drop protection. What is the BEST option for the client?
NVMe SSD
A technician is building a Windows server to meet the specific needs of a user. The user needs to house a replica of a very large SQL database to be able to query the database locally. What drive configuration would BEST meet the requirements while providing the maximum amount of performance and storage?
OS disk: 128GB M2 Data disk: 4TB 7200rpm HDD
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. What connection type would the user MOST likely use to connect the video card to the motherboard?
PCIe
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. What will MOST likely fix this issue?
Pair the devices
A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card. What should the technician do FIRST?
Perform a full data backup
A technician is troubleshooting an issue with a printer that is directly attached to a user's workstation. The printer is powered on but will not print. The user claims nothing has changed on the computer, and the printer was working earlier in the day. What should the technician do NEXT to determine the cause of the issue?
Physically examine the workstation and printer for any obvious issues
A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, what type of cable should the technician run?
Plenum
What would provide power to an access point?
PoE injector
A technician is setting up a new SOHO router for a home user. The user has a media server to be accessible from the Internet while the user is traveling. What should the technician configure to allow access to the server from the Internet?
Port forwarding
What connector types is used to terminate household telephone cabling?
RJ-11
A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network. What should the company place within its network to BEST protect its users?
Proxy server
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OSs running on the various applications that the customer produces. The customer wants to minimize the investment in hardware. What solution should the technician recommend to BEST meet the customer's requirement?
Purchase a high-end system meeting the hardware requirements for all of the individual OSs and applications. Configure a VM for each testing environment
A customer is using a cloud storage program that maintains a copy of local files on the cloud storage servers. The WiFi network is not very fast, and the customer uses bandwidth-intensive video streaming all day. What parameters should be adjusted to keep the cloud storage program from using too much bandwidth?
QoS settings
A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server was running RAID 5. What RAID solution should be implemented in this scenario?
RAID 10
A customer's work station will not boot. A technician runs diagnostics on the system and discovers it is set up in a RAID 0 configuration, and a single SATA drive has failed. The system was set up for performance. Once repaired, the customer requests redundancy be built into the system and an increase in performance. What describes how the technician should set up the new RAID configuration?
RAID 10 configuration utilizing new HDD
A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. What configuration would the technician MOST likely select?
RAID 10 with 5400rpm 6TB drives
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. What should the technician check NEXT?
RAID 5 array
A technician is installing virtualization software on the company developer's desktop. The developer will need to run several VMs simultaneously. The system is loaded with the Windows 10 OS and has the following specifications: i5 quad-core processor 4GB of RAM 256GB SSD What should the technician upgrade on the system FIRST to meet the developer's requirements?
RAM
What connector type is MOST appropriate to use to connect a SOHO cable modem to the ISP?
RG-59
What terminates a coaxial cable?
RG-59
What connector is commonly known as serial?
RS-232
What must a technician configure to access the console of multiple servers physically by using one keyboard, mouse, and monitor?
Rack-mounted IP KVM
A technician wants the number of virtual machines hosting a web application in the public cloud environment to scale based on real-time traffic on the website. What should the technician configure?
Rapid elasticity
What cloud-based service gives customers the ability to scale resources as needed?
Rapid elasticity
Which of the following cloud computing concepts allows scalable services to be provided to the client?
Rapid elasticity
After upgrading a smartphone's OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it. Joe restarts the smartphone, but the problem persists. What should a technician do NEXT to restore the previous functionality?
Reenable the smartphone's Bluetooth radio
A client brings in a smartphone with a cracked screen to be repaired. During the repair process, the technician places the screws in a small container to prevent losing them. The technician tests the replacement screen to ensure it works properly before closing the device. Once the device is back together, however it does not power on.
Refer to the manufacturer resources
Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog. What should a technician perform FIRST to attempt to solve the problem?
Reinstall the driver on the print server
Whenever a user's machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. What step should the technician take to resolve this issue?
Remove the CMOS battery and reinsert it after 10 seconds
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. What steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Two Choices)
Remove the case and organize the parts, document the screw locations
A technician needs to routinely run scripting commands in Linux but does not want to walk over to the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive. What steps should the technician take to resolve this issue? (TWO)
Repartition the hard drive, install Linux on the new ext3 partition
The documents from a workgroup laser printer are not printing correctly. Some of the print is missing, and the pages come out dusty. What should a technician do to fix this issue?
Replace the fuser assembly
An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged. what is the NEXT best step to resolve this issue?
Replace the power adaptor
A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently. What next steps will MOST likely resolve the issue? (TWO)
Replace the toner cartridges, clean the paper tray rollers
What is an IP address that is assigned to a network device based on its MAC address?
Reservation
A user received the following error message while trying to access a shared drive: Network Path was not Found. What should be performed to resolve the issue? (TWO)
Reset the TCP/IP stack, flush the DNS cache
A technician has been asked to fix a problem with a projector. The projector lamps turns off for a brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. What MOST likely needs to be performed? (TWO)
Reset the lamp life counter, replace the cooling fan
In a virtual environment, what allows VMs to have RAM allocated for use?
Resource pooling
A user is accessing webmail and needs to encrypt the contents of the email message and attachments prior to sending. What should be configured to accomplish this task?
S/MIME settings
A user needs access to a shared mailbox inside the mobile mail application through the company's cloud-based email service. What protocol is required to make this possible?
SMTP
A technician is buying a laptop that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future. What resource would be the MOST important to upgrade to allow for the additional VMs?
SSD
A customer asks a technician to help set up a specialized computing system for video editing. What should the technician install on the workstation to BEST meet the customer's specifications? (TWO)
SSD, Dual monitors
A user is experiencing issues synchronizing a smartphone. The user is able to connect to individual services, but each requires a different password. What needs to be configured to allow the user to access web services securely with a unique password?
SSO
A company wants to use thin clients to run all the common business applications it uses. The users need to share files and have a common email domain. What cloud concept should a technician recommend?
SaaS
An end user has signed up to use a web-based calendar application. What solutions has the user purchased?
SaaS
What cloud model would MOST likely be described as a service in which the customer has no responsibility for application patching?
SaaS
Virtual machines hosted in the cloud that are used by developers to code applications are an example of:
Saas
A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on logical disk 0, physical disk 2 has failed. What is the BEST course of cation to resolve the problem?
Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded
A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse. What is MOST likely the cause of this problem?
Separating pad
A user reports being unable to print to a network-based all-in-one printer. The issue consistently appears after power outages. What should a technician perform to resolve the issue?
Set a static IP address on the printer
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. What should the technician do to resolve the issue?
Set the laptop configuration to DHCP to prevent conflicts
A technician manually configured the wireless connection on the Chief Information Officer's (CIO's) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot. While the device has a gateway address and says it is connected, the CIO cannot access company email. What would BEST resolve the issue?
Set the network connection to use DHCP instead of a static address
A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users' computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the network switch. What should the technician configure?
Shared printer
A bank employee contacts the help desk for assistance with setting up a new computer. What peripheral will the technician MOST likely install alongside the device? (TWO)
Signature pad, web camera
An associate is seeking advice in which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office. What would be the BEST recommendation?
Smart watch
A user is participating in a weight-loss challenge and needs to keep track of fitness activities, locations, distances, and calories burned during a specific time period. The user wants to be able to listen to music while participating in the challenge. What would the user MOST likely need to purchase to meet these requirement?
Smartphone
What connects a PC to its default gateway?
Switch
What device can utilize VLANs to secure networks?
Switch
What device performs forwarding decisions based on MAC addresses?
Switch
A user reports being unable to browse the Internet. A technician believes the cause of the issue is related to DNS. What should the technician perform NEXT?
Test the theory by attempting to browse to a website's known IP address
An engineer is working at a remote site that does not have Internet access. What feature should the engineer use to connect a laptop to the internet if hotspot functionality is unavailable?
Tethering
What wireless technology is this: Devices are connected via a wire for sharing data or connectivity
Tethering
A user notices the system clock is changed every morning. The computer is shut down daily. A technician checks the time zone and finds it is correct, and then checks the BIOS settings and finds the time to be incorrect. What is MOST likely the problem?
The CMOS battery does not have a charge
A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs them in slots 3 and 4. While installing the RAM into the board, the user notices the board has "quad channel" etched near the RAM slots. What can be said about the user's channel configuration after upgrading the RAM?
The computer is utilizing four channels
A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. What configuration could cause the decreased performance?
The connection is throttled
A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. What is MOST likely cause of the errors?
The disk has already been finished
A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive. What is the MOST probable causes for the giving failure? (THREE)
The hardware replacement used is a non-touch-screen version, the digitizer cable is not seated properly on the motherboard, the new touch-screen drivers must be installed
A technician is troubleshooting WiFi issues with a laptop user in a corporate office. The user can connect to webpages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue. What is MOST likely causing the issue?
The laptop is connected to the guest WiFi
A customer has the LCD display in a laptop replaced. After the repair, the customer notices the laptop is showing a weaker WiFi signal than before the display was replaced. What BEST explains the lower WiFi signal?
The new LCD panel is causing interference
The graphics department has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue. What is the MOST likely cause of this problem?
The printer needs more RAM
A technician upgraded the memory on a server from two 8GB sticks to eight 32GB sticks. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server. What will not allow the server to recognize all of the memory installed at the same time?
The server needs DDR4 memory, and DDR3 is installed
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error. What is the MOST probable cause of the error?
The user has a static IP address
A user wants to add static storage to a laptop and is unable to physically take it apart. What would be the BEST solution?
USB drive
A user brings a Windows laptop into the office and connects it to a wireless network. Upon connecting to the network, the user is prompted to select whether the network is a home, work, or public network. The user selects the work profile and is able to access the Internet bur cannot access office network resources. What is the MOST likely cause of the problem?
The user is connected to the wrong wireless nestwork
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. What is the MOST likely cause of the issue?
There are conflicting DHCP servers on the network
The IT department recently updated client computers for the graphics department. A user reports the new computer has not worked since it was set up; it makes unusual sounds when pressing the power button. A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but only displays the message: No source. What BEST explains the cause of this issue?
There is insufficient power to the computer
A technician is replacing an older video card with a new high-end video card in a work station. The installation was successful, the new card seated properly, and the power connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error message. What is MOST likely the cause of this issue?
There is not enough PSU power
What connector types can be used to connect a laptop to a docking station or port replicator? (TWO)
Thunderbolt, USB-C
A user's smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. What is MOST likely the cause of the performance issue on the device?
Too many applications are running updates
A company offers several out-of-the-box computer configurations to its clients. A client requested several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information. What configuration would BEST fit this customer's needs?
Touch-screen kiosk
A company is concerned about the security of sensitive data on a laptop a user frequently takes off-site. What enables hardware encryption to secure user data?
Trusted Platform Module
What is considered a connectionless protocol?
UDP
What is used to connect a headset to a laptop?
USB
What device can be used to connect multiple devices within a network without broadcasting to every network port?
Unmanaged switched
A user is given a new tablet. When using the touch screen, the user reports the cursor highlights and selects items unintentionally. The issue does not happen when using an external mouse. What should the technician do FIRST to resolve this issue?
Update the touch-screen driver
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked. What will BEST address the customer's concerns? (TWO)
Use the latest encryption standard on wireless network and set a strong password, separate the IoT thermostat by segregating it in a DMZ network
A technician is setting up a Windows mobile device for a user who had troubling reading text on a previous device, especially at night. What adjustment would be the MOST appropriate?
Use the magnifier
Company management wants to give users the ability to work from home during periods of bad weather. What would enable the workforce to do this?
VPN
A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. What should the network administrator do NEXT?
Verify system functionality on the user's workstation
A user purchased a processor to upgrade a computer. After the installation, the computer no longer boots, but everything appears to be installed correctly. What should the user have done prior to installing the new processor? (TWO)
Verify the power requirements of the new CPU, Disable Secure Boot
A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. What should the technician do FIRST?
Verify the ribbon is correctly aligned to the label
A user is having a problem with printing a specific document type. The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints. What should the technician do FIRST in troubleshooting the problem?
Verify the user is sending the document to he correct print queue
A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen. What should the technician check?
Video resolution
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not. What setting should the technician change to resolve this issue?
Virtual CPU
A technician is setting up a workstation for a new user. The computer's OS has most features disabled. The computer has graphics, network, and human input devices configured. When a user logs onto the computer, it loads a virtual desktop with all the necessary programs. What BEST describes this type of workstation?
Virtual machine
What is designed to function BEST in harsh lighting conditions?
Virtual reality headset
When configuring a VM, what device MOST likely needs to be configured to allow the VM access to other client VMs on the same host?
Virtual switch
A user sets up a cable modem at home and connects the modem to the ISP at the cable company. What network type does this connection describe?
WAN
The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as:
hybrid
A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet. but not to any outside sites. A technician pings a well- known website by name but gets no reply. The technician then pings its IP address and gets a reply. What command will MOST likely resolve the issue?
ipconfig /flushdns
The feature that allows users to store files in cloud-based storage when necessary, but can be removed when space is freed up, is known as:
on-demand
