ACP-120

"What happen when you deactivating user?"

"Deactivated account means the user cannot log in to any Atlassian service, the work activity and history are preserved and this user can still be used in Search queries and continue to appear with Deactivated displayed after name. Can be restored at any time"

"What happen when you delete user?"

"Deleting is permanent and user can't use any service including marketplace and community. The issues, comments and project won't be deleted"

"What are the considerations to change/create issue type?"

"Do same have different workflow, different required/hidden fields? different scressn when create, edit and view? need to report separately? Of all yes, then should create a new issue type"

"Where to place the NOT operator"

"E.g. NOT Status changed, NOT field = value"

"What is the content for Project = CERT and assignee = currentUser()?"

"Each recipients only see own assigned issues. Provided recipients have Browse Project permission and appropriate security level. Also depends on email setting for 0 issue"

"What actions can be performed as bulk operation?"

"Edit, Delete, Move, Transit, Watch, Unwatch"

"What happen when you change project key?"

"Eg change from Software to Service Desk, will affect many things, you have to create new project and bulk move issues"

"Which operators to use for Numertic Fields"

"Equal(=), Not Equal (!=), Greater than(>=) and Less Than (<=)"

"What scheme is Event tied to?"

"Event tied to Notification Schemes"

"What is the completed process for event?"

"Execute transition will fire event. Jira check notification scheme and find entries listed for that event. Then jira need to check permission and issue security (Some user may not have access to that project or issue). Fianlly, it send mail to the recipients."

"Why the field is not on screen?"

"Field is removed? Field is not added? Field Context is not set for this project or issue type? Field does not have value? Hidden though configuration? Hidden though User Setting? User no permission to view (e.g. Watcher)"

"How many types of notifications?"

"Filter & Subscription, Share to user, Mention user, SEnd email, Event based"

"What is the impact for removing issue type?"

"First You need to bulk move to another issue type, try not to delete default issue types!! The filters will be affected"

"What are the considerations when user not seeing the email?"

"First, check other people can receive email, if no, then it is global issue. Then check user can receive from other project? If no, then it is notification scheme mapping problem. Then check the expected notificaion to determine the exact event or workflow tranition. Then we check for list of recipient to see if user is in the list. Lastly, check user have permission to the issues or issue security level."

"What are the types of versions?"

"Fixed versions and Affected versions can be found in Release Hub page"

"What if I want dynamic users to view issue. But some issue only admin can view?"

"For admin only, you can create a level and add admin group or role ro users. For dynamic users, you need to put custom fields such as multi-user picker or group picker"

"What are the configuration for Site Access?"

"For site access, you can control Approved domain(All domain or specific domains), Access request(All new user or only domain users), allow existing users to invite others without approval, generate invitation link and share with others without approval"

"Locations where only Groups can be used?"

"Global permission and Site access"

"Is Status project specific or global?"

"Global throughout jira instance. Not all status used in each project"

"Which operators to use for Select list/Radio/Checkbox"

"IN operator and NOT IN operator"

"What are the ways for user to get Site Access?"

"If you are Org admin, you can approve the domain so that all users becomes Managed accounts, you can also choose to approve other domains or all domains. Othwise, the user need to request for site access or you need to invite users via email or link"

"What are the system fields?"

"Issue Key, Project, Summary, Description, Reporter, Assignee, Status, Resolution, Priority, Issue TYpe, Original Estimaite, Remaining Estimate, Security Level. Note Summary is the only required field"

"What is the purpose of Issue Collectors?"

"Issue collectors allows you to gather feedback on any websites in the form of Jira issue. You can use Issue collectors to raise bug or present a form on website outside Jira for users with/without Jira account"

"What happen to other required field when issue created via email?"

"Issue is created but other fields will be null and must be set when the issue is edited"

"What are the System Events?"

"Issue operations include Issue Created, Issue Updated, Issue Deleted. Workflow Transitions include Work Started On issue, Issue Resolved, Issue Closed."

"WHat are the CUstom events?"

"Issue ready for peer ewview, issue requries approval, issue waiting for customer input"

"WHat is Issue TYpe?"

"Issue tyoe represent type of issue and is Global"

"What happen when email subject is empty?"

"Issue will not be created because Summary is required"

"What is Product Access?"

"It allows user to login to Jira and auto assign to default group, count towards license"

"What is issue level security?"

"It control who can view issue in that level"

"What is Component?"

"It is multi-value field used to group issues in a project for reporting purpose. It is used for automatic assignment if you select particular component"

"What happen if I delete status?"

"It is only possible if status is not associated with any workflow. Delet status will affect JQL which in turn affects dashboards gadgets"

"What is Subtask"

"It is similar to issue type and managed globally, but it must exist in a parent issue type"

"What is resolution?"

"It is to explain why the issue transite to closed status and only applies to classic project"

"What is Group Subscription?"

"It means after user created filter, the results can be send to all the subscribed groups"

"What is Personal Subscription?"

"It means the subscription is only running for the owner, you can receive email notification only"

"What is Field COnfiguration Scheme?"

"It specify field behaviours(Required, hidden, description) for different issue types in each project"

"What happen when you edit project lead or default assignee?"

"It will affect Component assignment, Permission, Notification, Workflow conditions and security levels because the default assignee used in these places"

"What happen when you delete groups"

"It will affect Product access, global permission, group filter subscription, project notification, workflows (You can't delete default access group)"

"Why I don't see SUbtask?"

"Jira admin can disable subtask Globally"

"What are the basic configurations for Incoming mail?"

"Jira admin must define one or more Incoming mail servers. Each mail handler has a dedicated Jira service for each Jira project. Each mail handler is configued to create issues in only one Jira project"

"What can mail handler do?"

"Mail handler can create issues, Subject becomes Summary. Mail handler also can create comment. Each handler match the email sender. So the first user matches the email address is the author."

"What are the two things you can do for a filter?"

"Manage permission for this filer and manage Subscriptions for this filter"

"What is Notification Scheme?"

"Mapping of all the events to recipirents and then associated to project"

"What is the Permission for Reporter?"

"Modify Reporter Permission"

"What are the considersations for Workflow?"

"Need to create new workflow or edit existing one? How many issue types are needed, can use single workflow with condition?"

"What are the differences between Classic and Next-gen project"

"Next gen has limited roles but Classic has many roles, In next gen project you can start with issue type but in classic project, you are starting with schemes related to issue type. Next gen project you have tDescription fields(summary & description) and Context fields(others), but not in classic project"

"What are the schemes related to entire project?"

"Notification Scheme, Permission Scheme"

"What happen when you edit project key?"

"Old project key can still used in JQL, attachment still accessible(Becos still using old issue key), Issue links with old key still work, cannot create new project with old key"

"Why I cannot see Release Hub?"

"Only Software project type can use Release hub"

"What are the 3 access level in next gen project?"

"Open, Limited and Private"

"What is the main function for Org amin?"

"Org admin can't access product, but he can verify or remove domain and configure managed accounts"

"What are the 4 level of power?"

"Organ admin, Site admin, Product admin, Project admin (Next gen)"

"Who can have Jira Admin rights?"

"People with Administer Jira global permission, but he also need Product access to manage Jira"

"Location where role and group can be used?"

"Permission scheme, Notificaiton scheme"

"What are the shared scheme when creating using project template?"

"Permission, Notification and Field configuration. THis means no new schemes will be created"

"Is Priorities Project or Global?"

"Priorities is Global, means if you add another prioties level, all projects can see the value"

"What are the relevant Settings regrads to Permission?"

"Product access, Global permission, Project permission scheme, Filter & dashboard, Groups, Project role, Issue level security, Workflow conditions"

"What is included in project details?"

"Project Name, Project Key, Project URL, project type, category, avatar, description, project lead, default assignee"

"Who can be the recipients?"

"Project Role, Group, users, Assignee, Reporter, Watchers, Project Lead, COmponent lead, user picker field, group picker field, email address"

"Who can add user to role?"

"Project admin or user with Administer Project permission"

"What are the reasons to create new project?"

"Projects with different permission scheme, Project with same component but different component lead, Project with different Issue Level security, Project with different release and version cycle"

"What is Resolved?"

"Resolution is independent of Status. It is just to indicate if a issue is reolved or unresolved. So regradless of the status name, if resolution exists, it means issue is resolved and the Resolved Date field appears"

"What is the Permission for Fix Verion?"

"Resolve Issue Permission"

"What is the Permission for Due Date?"

"Schedule Issue Permission"

"What is Screen?"

"Screen is used in issue operations (Create, edit, view). It contains the fields with userr input"

"What is the Permission for Security Level?"

"Set Issue Security Permission"

"WHat is Priorities?"

"Show issue's importance in relation to others"

"Bulk move issue between Next-gen project to Classic project"

"Some configuration will lost"

"What is status?"

"Status is the position of issue in the current workflow"

"What is workflow status property?"

"Status property restrict certain actions for this status, such as issue.editable and comment.denied"

"Why board column shows no issue?"

"Status was removed from workflow but column not yet"

"What are workflow terms?"

"Steps, Status, Transitions, Conditions, Validators, Post Functions, Transition Screens, Events, Step Properties, Transntion Properties"

"How to stop recieve email from bulk operation?"

"Suppress notification by unchecking the Send mail for this update"

"What are the 4 access levels if you want share your filter?"

"The 4 levels are Private, Group, Project, Organ, Public(Optional)"

"Why issue changed to closed status but still not resolved?"

"The Resolution value is not set when issue being resolved"

"What is the email content for filter subscription?"

"The content is the same as returned by issue navigator. So it respect project permission and issue security"

"What are the default user settings?"

"The default outgoing email format, number of issues for navigator page, default sharing for filter & dashboard (=Private), Notify user own changes, autowatch own issues"

"What are the probelms for email handler?"

"The email signatures are not removed. Senders may not use their Jira user email. Multiple users with same email. "

"Why user cannot add/update a required field during transition?"

"The field may not available on the screen"

"What is the JQL function for issue linking?"

"The function is issue in linkedIssues(issueKey, linkType)"

"What are the configuration option for filter subscription?"

"The options include: email when no issue found, scheduling daily/days per week/ Days per month/ interval(Cron Expression)"

"What is the bottom line for Resolution?"

"The resolution must be added in the final state of workflow to indicate issue is cleared reached to closed status. The value should be cleared when issue is re-opened"

"Why issue marked as resolved but still OPen?"

"The resolution value is not cleared?"

"What are the project types?"

"There are 3 types: Software(Arile reports, boards, release hub), ServiceDesk(queue, SLA, customer portal) and Business(core)"

"What happen if I modify status?"

"This affects all occurance of status in all workflow, boards, JQL, reports and dashboards"

"What is the impact of renaming issue type?"

"This affects all the occurences of issue type in Jira"

"Waht are the settings you can do in General configuration?"

"Title, Language and Jira application default options (Allow user to vote, allow user to watch, allow user to share dashboard&filter, Max project name size, max project key size, allow unassigned, Logout confirmation, user email visibility, Comment visibility, issue picker auto-complete, JQL autocomplete, auto update search results"

"What is Backup Manager?"

"To backup issues, user settings, attachments and project logos. So to import into different Jira Cloud Site. When you create a backup, the previous backup will be overwrites and notes that backup files will be automatically deleted after 7 days"

"WHat is the permission if user can not see any transition?"

"Transition Issue Permission"

"What is workflow transition propery?"

"Transition property manages Resolve button orders and include/exclude resolutions"

"What is Translations?"

"Translation is an option in field that allows you to present values based on used's language"

"Where do you need Resolution value?"

"Use in JQL, Reports, Gadgets (Created versus Resolved Report"

"What is Configure Field User Setting?"

"User can control what fields they can see on screen. This will not affect others. Requried fields always visible"

"What is issue linking"

"User can link issues together with a defined relationship"

"What happen if user does not have Manage Sharing of Filter&Dashboard GLobal permission?"

"User can not share dashboard and filters to others"

"What is Time Tracking setting?"

"User can set working hour per day, working days per week"

"What happen when you remove user?"

"User is marked as inactive and can;t be directly referenced in JQL or workflow configuration. But you can indirectly use in JQL by using account id"

"What is required to share filter to public?"

"User must enable Allow Share to Public global setting and Manage Sharing dashboard & filter global permission"

"What is required to upload attachment?"

"User must have Create Attachment project permission and Allow Attachment is on for global setting"

"What is requried for Issue Linking?"

"User must have Link issue project permission and Activate Issue LInking global setting"

"What is requried for Time tracking"

"User must have Work on Issue project permission and Time Tracking is enabled"

"Why I am not seeing any notification?"

"User opts out notifications related to issue activity"

"What are the custom fields?"

"User picker, Group picker, Text field, Number field, Date/Time picker, label, radio/checkbox/select. Note that custom can be translated in Cloud!!"

"Who can create next gen project?"

"User with Create Next Gen global permission"

"What is the Permission for Watcher?"

"View Votes and Watcher Permission"

"Similarity between WAS and CHNGED"

"WAS and CHANGED operator only supports Assignee, Reporter, Priority, Status, Resolution, Fix Version. They support FROM, TO, BY, BEFORE, AFTER, DURING"

"Difference between WAS and CHANGED"

"WAS operator is to search for field has or had the lookup value. CHANGED is to search for a field has value changed"

"What are the relevant question to ask regards to Permission?"

"What action is user performing, create, edit, comment, attach, transit, log work or bulk change? Where is the problem occuring? Global level, project level, board or filter & dashboard"

"When not need to create new issue type?"

"When probelm can be solved by adding new component, versions or custom fields or even create new project and reuse the issue type"

"How to set issue level security?"

"When user create issue, security level can be set either by default or manually by users with Issue ecurity Permission"

"Who will count towards license?"

"When user is granted product access"

"WHen need to create new issue type?"

"When workflow is differentm ir field configurations are different or screens are different"

"What is Screen Scheme"

"When you associate different operations with different screens"

"What is the meaning for startOfDay(3) without unit qualifier?"

"Without time unit qualified, the default is the natural period of the function"

"What is the Permission for Time Tracking?"

"Work On Issue Permission"

"What are the issue type mapping?"

"Workflow Scheme, FIeld Configuration Scheme, Issue Type Screen Scheme"

"What are the schemes related to Issue type?"

"Workflow scheme, Field Configuration Scheme. Issue Type Scheme, Issue Type Screen Scheme"

"Why saved fileter / gadget return error?"

"Workflow status changedm resolution it not set correctly"

"Why user is not notified when transition occurs?"

"Wrong event fired? User not in the recipient list in Notification scheme? User opted out of notifications?"

"WHat are the actions you can perform to versions?"

"You can Release, Archive, Merge, Edit and Delete versions"

"What are the personal settings you can set?"

"You can Watch your own issue, receive email notification if you are Watcher, Assignee, Reporter, Mentioned, Make changes, Also you can change the Email notification format "

"Where can I add status?"

"You can add status in Status Page, or Workflow editing view. If you want to add status in Board, the project must use simplified workflow which means all status can transit to the newly created status"

"What are the features you can choose in Next-gen project?"

"You can chhose Roadmap, Backlog, sprints, Project issue navigator, Reports, Estimation and Releases and versions. Depending which feature you need"

"What are the options for Invite user?"

"You can choose the invite user role: Basic, Trusted user or Site admin. Also, you can specify the product allowed for them and assign them to other groups"

"What if Jira cannot match any email address for a user?"

"You can choose to create new user if no match found or you can set a defailt reporter"

"What are the User Settings for Configure Fields?"

"You can choose what fields to appear on your screen, This will not affect others. The required fields also appear"

"What can you confiure the Issue Collector?"

"You can configure Name, Description, issue type, Reporter and whether or not to collect browser info such as screen resolution, url. You can also configure the message text when user filling the form. "

"How to limit resolution in screen?"

"You can limit by using transition properties to include or exlcude resolution"

"What is that something you can't do for Custom Field Context?"

"You can not set multiple contexts for different issue types in the same project. This means that in the same project, all the issue types will have the same context. You can have different issue type context for different project"

"If you are product admin can you appoint me as product admin? how about site admin?"

"You can only appoint others same level as you."

"What is so special about archived version?"

"You can only search for archived issue but can not select the archived version number in the issue"

"What is the restriction for Issue Collector?"

"You can only use Javascript to customise the tab, size, color and text."

"What happen when you just don't wat user to login and using licene?"

"You can revoke site access (Restored at any time)"

"WHere can I set resolution?"

"You can set in Resolve screen or Transition Screen. This is manually or automatically via post function"

"WHat are the fields for translation?"

"You can specify issue type field, status, resolution and priority"

"What happens to issue key after issue moved to another project?"

"You can still search using old issue key"

"What are the two ways to group issues?"

"You can use either version or component"

"What is the impact for using Bulk change wrongly?"

"You can't undo, if you have delete permission you can damage the project"

"WHat happen if I delete resolution?"

"You have to change the existing issues resolution to something else."

"What happen if I deleted a Fix version"

"You have two options, 1. Remove the reference from all the issues. 2. Select a new version to migrate these issues."

"Who can create status?"

"You must be Jira admin and board admin. If you are board admin only, you can only configure board but not add status"

"What is impact for Moving issue to another project with different issue types?"

"You need Browse Project Permission, Create Issue Permission, Move Issue Permission"

"How to create issue lvel security?"

"You need to create issue Security Scheme, then create security levels. You can choose default security level and set entries to security levels. Then you can grant scheme to project"

"How to change security level?"

"You need to have Edit issue permission and Set Security permission"

"What are the unique scheme when creating using project template?"

"new schemes will be created. Issue Type scheme, Issue type screen scheme and workflow scheme"

"How to check for presence of a value"

"use IS NULL or IS EMPTY"

"Can I backup to server?"

"you can create backup file to server but not for Next-gen project. So you must delete all the Next-gen projects first. "

"What is the permission if no one can edit issue in a paricular status?"

'Check Step properties issue.ediatblae'

"What is the impact of deleting issue type?"

'YOu need to migrate all issue to another issue type'

"You bulk changed issues

but not working, why?", "No permission to delete, not in correct status to transit, failed workflow validator, failed workflow condition or status property for editable is false, or other permission such as Schedule issue permission"

"If issue is created with multiple components

whom is issue assigned?", "based on the component that is first "

"I already turned off all the notifications in Personal Setting

why I still receive?", "Jira admin configued the email notification, so you will still receive email for Announcement and updates for Jira site, Filter subscription If you are in the group, Notification outside Jira"

"When I remove field from screen

will it affect seach?", "Remove field from screen won't delete existing data and so will not affect saerch or reporter"

"When I hide a field from screen

will it affect searcg?", "Hide a field will not delete existing data, but field is not viewable, searchable or useable"

"What are the settings you can change for Look & Feel?"

" Logo, Title appear in browser tab/dashboard sidebar, Favicon, Navigation colors for background and highlight, Date time format"

"What is workflow validations?"

" Validation checks are done when you executing transition, checks the transition screen"

"WHy user get error for Issue collector?"

" You can check error in Project Setting-> Issue Collector. You can also check is any required fields present? does reporter have create issue permission?"

"What are the global settings for Issue Linking"

"Activate Issue Linking, create Link type"

"What are the 3 access role for next gen project?"

"Admin, member and viewer"

"What are the global permissions?"

"Administer Jira, Bulk changes, Browse User & Group, Create Next-gen, Manage group filter subscription, Manage sharing of filter & dashboard"

"What are the Project permissions?"

"Administer Project, Manage Sprint, Brose Projects, Service Project agent, View Read-Only workflow"

"What if I moved priority?"

"All the affected issues must move to another value, the JQLs will be affected"

"What are the default settings when you created a new site?"

"All user within domain has site access and Create Next Gen project is set to anyone "

"What are the global settings for Attachment?"

"Allow Attachment, Attachment Size, Enable thumbnails, Enable Zip support"

"What are the global settings available?"

"Allow users to share filter and dashboard with public, Allow upload attachment, Allow Time Tracking, Allow Issue Linking"

"What is the Permission for Assignee?"

"Assign Issue Permission"

"What is the workflow sequencing?"

"Before transition is Workflow Condition. During transition is Workflow Validator, after transition is Post function with events"

"What is the difference between Trusted user and Site admin?"

"Both can manage project settings. Site admin can manage bill and site setting, but Trusted user only can invite others."

"What are the Issue Permissions?"

"Browse Issue, Edit Issue, Assign Issue, Assignable Issue, Scheduled Issue, Transit Issue, Move Issue, Clone Issue, Create issue, Link issue, Modify Reporter, Resolve issue(fix version), Issue Security"

"What is Custom Field COntext?"

"By default it is Global, but you can change to specific project or issue type. You can also define the values and options. This means that each context can have different options."

"What is the permission if user cannot see one transition?"

"Check Project Roles in Condition or Permission in COndition"

"What is the permission if user can't comment in a particular status?"

"Check Step properties issue.permission.comment"

"WHat is the permission if user cannot drag card to board column?"

"Check Transition condition"

"What are the steps for Bulk operation?"

"Choosing issues, choosing type of operator, fill in details, confirm"

"How to avoid the problem user choose resolution from entire list?"

"Clean up resolution values, Update workflow to set resolution automatically, Set transition properties to include/exluce resolution"

"Who can be the default assignee of the component?"

"Component Lead, Project Lead, Project Default, Unassigneed"

"What is workflow condition?"

"Condition checks are done on the current issue status, decide whether workflow transition is shown. E.g. To do -> Progres. User may not pass the condition to see Progress status. So he can't transit to Progress"

"Which operators to use for Text fields"

"Contains operator(~)"

"What are the Attachment permission?"

"Create attachment, Delete all attachment, delete own attachment"

"What are the commonly used Date function?"

"Date functions include: now(), startOfDay/Week/Month/Year(), endOfDay/Week/Month/Year()"

"If you are project admin for Next gen project

what can you do?", "You can set up new issue type, workflow, status, issue fields and how they displyed to end users. Note that this is only for this project only, not global scheme"