APSM 3340 Final Exam
managers select descriptive statements on a form when using
BARS method of performance appraisal
objectives set jointly by managers and employees exemplify the
MBO method of performance appraisal
Planning, Attracting, developing, and retaining employees is
a Human Resources management process
The concept of bona fide occupational qualifications
allows discrimination when it is reasonably necessary to the normal operations of a particular organization
the first step in the performance appraisal process is
analyzing the job
the ---- consists of a form with descriptive statements from which managers select to measure the employee performance
behaviorally anchored rating scale
compensation
both attracts and retains employees
the negotiation process resulting in a contract that covers employment conditions is called a
collective bargaining
the total cost of pay and benefits to employees is referred to as
compensation
the use of cases is recommended for the development of
conceptual and decision making skills
the --- is a record of an employees positive and negative performance
critical incident file
Human Resources consultant Priscilla Florence has served as the HR person for two international sporting events: the olympics and World Cup. Her responsibilities could involve all of the following except
developing a marketing strategy
the director of player development for the dallas cowboys could be involved in all of the following except
developing a marketing strategy
ongoing education to improve skills for present and future jobs is called
development
the two types of performance appraisals are
developmental and evaluative
performance improvement exemplifies
developmental performance appraisal
the ---- is used to make decisions and plans for performance improvements
developmental performance appraisal
pay raise decisions exemplify
evaluative performance appraisal
the ---- is used to make administrative decisions
evaluative performance appraisal
transfer decisions exemplify
evaluative performance appraisal
a critical incident file is a form on which the manager simply checks off the employees level of performance
false
a job description identifies the qualifications needed to staff a position
false
a job evaluation is an external method of determining pay and compensation for a particular job
false
an evaluative performance appraisal is used to make decisions and plans for performance improvements
false
behaviorally anchored rating scales (BARS) consist of a form on which the manager simply checks off the employees level of performance
false
collective bargaining is the negotiation process resulting in a contract that covers compensation
false
during the interview, the interviewer should do most of the talking
false
external recruiting involves filling jobs with current employees
false
job evaluation has to do with determining to monetary value of a job, whereas job analysis has to do with analyzing a job to determine the tasks it entails
false
management testing centers are places where job applicants undergo a series of tests, interviews, and simulated experiences to determine their managerial potential
false
ongoing education to improve skills for present and future jobs is called training
false
performance appraisals are used strictly as a control technique
false
the first step in conducting performance appraisal is to have the employee perform a self assessment
false
the informal steps in the performance appraisal process are done only once a year, whereas the formal steps are done often
false
the purpose of a performance appraisal is to help make decisions and plans for performance improvements
false
the use of role- playing is recommended for the development of
human and communication skills
the ---- question requires the candidate to describe what he or she would do and say in any given situation
hypothetical
a ------ identifies the tasks and responsibilities of a position
job description
job descriptions and job specification are both needed because
job descriptions identify tasks and responsibilities, whereas job specifications identify qualifications needed to staff a position
the process of determining the worth of each job relative to the other jobs within an organization is called
job evaluation
a ----- identifies qualifications needed to staff a position
job specification
the interactions between management and unionized employees is
labor relations
the two parts of attracting employees are
making candidates aware that the organization is seeking employees and persuading them to apply
--- is the process of introducing new employees to the organization and their jobs
orientation
the major difference between orientation and training and development is that
orientation is a one time thing, while training and development is continuous
which of the following statements about the "you get what you reward" concept is false
people do what they think is right regardless of rewards
---- is the ongoing process of evaluating employee performance
performance appraisal
which of the following is not a step in the job instructional training model
performance of a job analysis
--- is/are defined as selecting a candidate based solely on the persons application or resume, or right after interviewing an impressive candidate
premature selection
All of the following are jobs of the Human Resources department relating to strategic Human Resources planning except?
providing people with transportation to work
the --- involves comparing employees to others rather than a standard
ranking method of performance appraisal
the ---- involves the use of a form to check off performance levels
rating scale method of performance appraisal
the process of attracting qualified candidates to apply for job openings is called
recruiting
assessment centers do all of the following except
selection
the process of choosing the most qualified applicant recruited for a job is called
selection
the use of programmed learning is recommended for the development of
technical skills
labor relations refers ot
the interaction between management and unionized employees
an interviewer wants to know the golf pro candidates gender. Which of the following statements is true?
the interviewer can ask only if it is a BFOQ.
an interviewer wants to know how soon an older person might retire which of the following statements is true.
the interviewer cannot ask
an interviewer wants to know if a candidate for the athletic director position is a US Citizen. which of the following statements is true
the interviewer cannot ask
an interviewer wants to know the ticket managers candidates maiden name. Which of the following statements is true.
the interviewer cannot ask
an interviewer wants to know whether a coaching candidate is married. Which of the following statements is true?
the interviewer cannot ask
the process of acquiring the skills necessary to perform a job is called
training
two major types of compensation are wages and benefits
treu
"you get what you reward" suggests that people tend to to the things that are rewarded to the exclusion of those that are not
true
The Human Resources management process consists of planning, attracting, developing, and retaining employees
true
The steps in job instructional training are preparation of the trainee, presentation of the task, performance of the task by the trainee, and follow up
true
The two types of performance appraisal are developmental and evaluative
true
a developmental performance appraisal is used to make decisions and plans for performance improvements
true
a job description identifies the tasks and responsibilities of a position, whereas a job specification identifies the qualifications needed to staff a position.
true
a job specification identifies the qualifications needed to staff a poisition
true
a rating scale is a form on which the manager simply checks off the employees level of performance
true
compensation is the total cost of pay and benefits to employees
true
generally speaking, orientation is a one-time event, whereas training and development continue over time
true
most organizations dont have labor relations because there are more nonunion organizations than unionized ones
true
ongoing education to improve skills for present and future jobs is called development
true
recruiting is the process of attracting qualified candidates to apply for job openings
true
selection is the process of choosing the most qualified applicant recruited for a job
true
some organizations use computers to read application forms
true
strategic Human Resources planning is the process of staffing the organization to meet its objectives
true
the bona fide occupational qualification concept allows discrimination where it is reasonably necessary for the normal operation of the organization
true
the interactions between management and unionized employees are called labor relations
true
the process of introducing new employees to the organization and their jobs is called orientation
true
vestibule training develops skills in a simulated setting
true
developing skills in a simulated setting is called
vestibule training