ARE 112 Final
Strategic Analysis Lenses
- The 4 Ps - BCG Growth-Share Matrix -SWOT Analysis -Balance Scorecard -Porter's Five Forces Model
Porter's Five Forces
-Industry Competitors (middle) -Suppliers -Buyers -Potential Entrants -Substitutes
Theories of Discrimination
1. Adverse or disparate treatment 2. Adverse or disparate impact
Protected Classes (at least 4)
1. All persons of color 2. National origin 3. Gender, including pregnancy but not sexual orientation 4. Religion 5. Disabilities 6. Age
Characteristics of the Decision Environment (at least 4)
1. Bounded rationality 2. Risk 3. Uncertainty 4. Information symmetry 5. Ambiguous information 6. Time constraints 7. Information costs
Threats to the Change Process
1. Degree of Change 2. Time Frame 3. Impact of Culture 4. Loss of Existing Benefits 5. Threat to Position Power 6. Threat to Security 7. Redistribution of Power 8. Disturb Existing Social Networks 9. Uncertainty Regarding Change 10. Disruption of Routine
Why Change Occurs
1. Dissatisfaction with the present situation 2. External pressures toward change 3. Momentum toward change
Change Strategies
1. Force-Coercion 2. Rational Persuasion 3. Shared Power
Four P's
1. Price 2. Product 3. Placement 4. Promotion
Types of Harassment
1. Sexual 2. Racial/ethnic
The Four Types of Ethics
1. Societal 2. Occupational 3. Organizational 4. Individual
In the IBM book when Lou reduced the price of some of the major IBM products, we could say he was using the ______ strategic lens a. value chain b. SWOT c. BCG growth-share matrix d. 4 P's
4 P's
Independent Contractors
ARE 18
Line Functions
Actual processes that make/sell a product; primary functions
The star is found in the: a. Porter's five forces b. balanced scorecard c. BCG grow-share matrix d. SWOT e. 4 P's
BCG grow-share market
Cash generation as to do, when we consider the strategic lenses, with: a. target markets b. two of the answers provided are correct c. the BCG growth-share matrix d. all three answers provided are correct e. high market share
BCG growth-share matrix
The business topic that has to do with only focusing on the process-to-process aspects of the organization and assumes the processes are the limiting factor is: a. BPR b. restructuring c. re-organizational movements d. all of the "ing's" e. suboptimization
BPR
Thinking about how Lou "fixed" IBM and topics from the class, which of the following was most evident in the book? a. power b. ethics c. two of the answers are correct d. centralization e. BPR
BPR
In class, the dashboard was used to display a. the status in the value chain of a part b. patient status in the Duke Hospital case c. CSF's d. the processing load on a computer system
CSF's
Knowledge
Can be taught
Skills
Can be trained
Business Process Reengineering
Changing processes; conscious changes
Likert Scale
Converts qualitative responses to quantitative or measurable values. -Scale of five to seven responses ranging from "strongly agree" to "strongly disagree" and usually the middle value is neither agree nor disagree. -Generally limited to five to nine questions in the survey. -Needs to characterize the respondents by attributes to be tested such as age category, economic status, education, etc.
Which is the decision-making tool that could be used for a structured decision: a. span of control matrix b. DSS c. EIS d. Delphi e. ERP
DSS
Stakeholders
Different groups which have an interest in the organization's actions 1. Shareholders 2. Managers 3. Employees 4. Suppliers 5. Customers 6. Community 7. Distributors
In the beginning of the DUke Hospital case we swathe physician and the patient's parent exhibit ______ as a reason change occurs when the child was having difficulty breathing
Dissatisfaction with the present situation
Downsizing
Doing the same thing, but less of it
Smartsizing
Doing the same thing, but smarter
Links the TPS with operational system: a. sizing b. ERP c. pointers d. relational search e. BPR
ERP
When we combine at TPS and an operation systems we get a(n): a. a value chain b. the generic supply chain c. ERP d. both a technical view and an operation view of BPR e. component model
ERP
Structured/Programmed Decision
Easy to make, driven by a simple set of rules Can be automated
Adverse or Disparate Treatment
Explicit discrimination against a protected class
Decision Support System (DSS)
For structured decisions, automates many repeatable decisions Related to structured decisions
Organizational Ethics
Guiding practices for a company's managers to view their responsibility to stakeholders
Unstructured/Unprogrammed decision
Harder to make, more complicated, not driven by a simple set of rules Cannot be automated
Exempt and Nonexempt Employees
Has to do with labor standards Exempt = Not subject to overtime wages Nonexempt = Subject to overtime wages
Societal Ethics
How members of a society should interact
Reputation
How others see managers and organizations as a result of their ethical behavior -Leads to trust
The terms "One-to-many relationships" and "pointers" are discussed in class relate to: a. IT b. BPR c. HR d. the component model e. Lou's organizational model
IT
Adverse or Disparate Impact
Implicit discrimination against a protected class
Abilities
Inherent, cannot be taught or trained Most valuable
The term "SKA" has to do with: a. the Deloitte case b. Information technology c. job design d. ERP e. value chain
Job design
BCG Growth/Share Matrix
Low market growth + high market share = cash cow Low market growth + low market share = dog High market growth + high market share = star High market growth + low market share = ???
Demand Chain
Make things we can sell, rather than trying to sell things we make -Driven by what customers want
In Babe when Babe first came to the farm and met Fly, Fly exhibited attributes of ____ from the behavioral school when she took care of Babe.
Maslow hierarchy of needs
the mechanisms for conflict resolutions but not the resolutions itself are _____
Mediation Arbitration Negotiations
Phase Method
Method of Change Management 1. Unfreezing - Preparing for Change 2. Changing 3. Refreezing - Stabilizing the Change
Crossover Method
Method of Change Management Immediate change, usually used for simple, intuitive tasks Changes are typically embraced
Rightsizing
Moving existing parts to the right places
Headcount
Number of people employed - used in HR systems
Suboptimization
Optimizing one part of the business at the expense of others
Individual Ethics
Personal standards and values on how one should interact with others
Restructuring
Reorganizing the legal, ownership, operational, or other structures of an organization for optimizing reasons: profits, bankruptcy, mergers, spinoffs, government regulations, financing, rebranding
It is important that a job description be made in the terms of the related
SKA's skills, knowledge, abilities
list three of the stretgic lenses we studied in class
SWOT, balanced scorecard, porter's five forces, four Ps, BCG Growth Share MArtix
SKA's
Skills Knowledge Abilities
The four types of ethics are
Societal occupational organizational individual
Occupational Ethics
Standards of behavior for a profession or trade
SWOT
Strengths, Weaknesses, Opportunities, Threats S+W = Internal Analysis O+T = External Analysis
Staff Functions
Support activities relating to line functions; secondary functions
Delphi Technique
The Delphi begins with the initial development of a questionnaire focusing on the identified problem. An appropriate respondent group is selected, and then the questionnaire is mailed to them. Each participant answers the questionnaire and returns it. The initiators of the questionnaire summarize responses, then develop a feedback summary and a second questionnaire for the same respondent group. After reviewing the feedback summary, respondents independently rate priority ideas included in the second questionnaire, then mail back the responses. The process is repeated until investigators feel positions are firm and agreement on a topic is reached. A final summary report is issued to the respondent group. The Delphi can be modified in many ways.
In Babe both Rex and the sheep exhibited ____ from the behavioral school when they were talking about the password
Theory X
Principle and Agency Theory
Through the use of contracts, expectations are made clear between principals and agents and ethical behavior can be encouraged
Dashboard
Used in IT - displays necessary and useful information "at a glance"
Power
Used to change beliefs and/or behavior - or attempts to do so
Force-Coercion
Uses coercive, legitimate, and reward power
Rational Persuasion
Uses expertise power
Shared Power
Uses referent power
Balanced Scorecards
Vision and Strategy (middle) -Financial -Learning and Growth -Customer -Internal Business Processes
Test of Homogeneity
Which mean is different from the others
Trust
Willingness of a person or group to have confidence in the goodwill and competency of another person or organization even though this willingness puts them at risk
In the Duke Hospital case the development of the "clinical pathways" is an example of the use or development of: a. none of the answers are correct b. threats to the change process c. an ERP d. the component model e. a BPR
a BPR
The results of a probit analysis is to test for: a. differing population means b. a measure of the population variance c. a continuous response d. a binary response e. heterogeneity
a binary response
In the explanation of operant conditioning, the example had to do with: a. two of the answers provided are correct b. a rat c. a dog d. a human e. a cat
a cat
In the Deloitte case - "Sometimes it Takes a Revolution" -- the author states the importance of the change was supported by a: a. a clear business case b. a clear statement that the firm was facing both legal and social pressures to change c. a clear application of the ethical rules d. none of the answers provided are correct e. clear stakeholder analysis
a clear business case
As a staff member in an organization you have two bosses in: a. the span of control model b. all the answers are correct c. the component business model d. a matrix management structure e. both the vertical and horizontal structure
a matrix management structure
BPR has to do with: a. process issues primarily b. more cultural issues than process issues c. two of the answers provided are correct d. the components during a transformational change
a process issue primarily
The term ____ is from the "getting to yes" world: a. BATNA b. consensus c. mediator d. criticism e. two of the answers are correct
a. BATNA best alternative to a negotiated agreement
An aspect of the STS was to: a. design of an organization for the joint optimization of the subsystems. b. minimize the inter-dependencies c. maximize the number of systems d. two of the answers are correct e. all of the answers provided are correct
a. design of an organization for the joint optimization of the subsystems
the recognition of the behavioral school of management came in part from a. hawthorne studies b. the assembly line problems c. technology d. two of the answers are correct e. max weber's theory
a. hawthorne studies (they recognized the importance of the socialization process)
in The Goal, Jonah was first seen: a. in the airport b. at a conference c. in a bar d. in the park
a. in the airport
The purpose of the buffer is to: a. protect the drum b. essentially set the pace for the process c. minimize statistical fluctuations d. two of the answers are correct e. manage the rope
a. protect the drum
From The Goal Jonah said that throughput was rate at wich money is gereated through: a. sales b. production c. profit margin d. the constraint e. two answers
a. sales
In the first organizAtional diagram from class we saw the "buy-side" and the "sell-side". The term we used for the part of the diagram was: a. the extrenal environment of the organization b. the strategic fit for the organization c. the market fit for the organization d. the alignment fit for the organization e. the economic environment for the organization
a. the external environment of the organization (the customer and the suppliers are external to the firm)
At the end of The Goal the new constraint was: a. the market constraint b. supply of shipping capacity constraint c. shortage of technical staff constraint d. the roller equipment
a. the market constraint (with excess capacity for current sales they found a market in FRance for their products)
In class we discussed what organizations can do to achieve a goal. These include: a. three of the answers provided are correct b. acquire, marshal, and allocate resources c. organie and harness the ingenuity people d. respond to commerical and social environments e. two of the answers are correct
a. three of the answers are correct
From class we discussed the purpose of an organization is to: a. two of the answers are correct b. articulate a goal c. satisfy a goal d. three of the answers provided are correct e. optimize a goal
a. two of the answers are correct (satisfy or optimize)
The two theories of discrimination are ______
adverse/disparate treatment adverse/disparate impact
The two theories of discrimination discussed in class were ___ and _____
adverse/disparate treatment adverse/disparate impact
The term we used in class to characterize IT was: a. a base tool b. a horizontal forcer c. a critical technology d. a pervasive tool e. an enabling technology
an enabling technology
In our discussion on organizational structure we commented that centralization and decentralization had to do with: a. responsibility b. degree of autonomy c. authority d. levels in the organization e. delegation
authority
from our discussion in class on how work gets done, we could say that leaders have the ____ to decide what neds to be done while managers the ____ to do the work
authority, resnosiblitiy
in class we made the distinction btwn ____ which has has to do with directing the work and _____ which as to do with performing the work.
authority, responsibility
the four styles of leadership are ____
autocratic, human relations, laissez-fair, democratic
the ____ leadership ____ is characterized by the command and control model.
autocratic, style
In the theory of constraints, the pace of non-bottleneck production operation is controlled by the pace of: a. the next (downstream) operation b. a bottleneck operation c. the team leader d. the previous (upstream) operation e. another non bottleneck operation
b. a bottleneck operation
The STS is an example of : a. the learning organization b. applying the systems approach to organizational behavior c. all the answers provided are correct d. quality management e. environmental analysis
b. applying the systems approach to organizational behavior
From The Goal which one of the following is not in the "goal framework" from Jonah? a. inventory b. employees c. operational expense d. two of the answers are correct e. all three of the answers provided are correct
b. employees
The terms planning, control, command, and coordination are from: a. anthony b. fayol c. the STS d. two of the answers are correct e. Hansen
b. fayol (these terms are from the classical school and fayol is the only one listed from the classical school)
In class we listed "ten significant innovations since World War II". The purpose of this exercise was to: a. see the impact of technology b. see the impact of organizations c. see the impact of driving forces for change d. see the changes in management styles e. two answers are correct
b. see the impact of organizations
In the Oliver Williamson interview his discussion on "hostages" had to do in part with: a. differeing sizes of firms in terms of dollar values b. specialized assts used with other firms c. three correct answers d. two corect answers e. the political power of firms
b. specialized assets used with other firms (once you are a quarter away from graduating it is hard to change your major so like that, once you invest in an asset you need to use it)
Theory X - Theory Y have to do primarily with the behavior of: a. two of the answers are correct b. the managers c. the service industry where performance is harder to measure d. none of the answers are correct e. big organizations
b. the managers (behavioral school)
The red-bead experiment showed the problems was with: a. the workers not being properly trained b. the systems was the cause of the error c. the system was making the wrong product d. all three answers provided are correct e. none of the answers provided are correct
b. the system was the cause of the error (the red bead experiment had to do with statistical process control)
In the Duke Hospital case, the physician used: a. the 4 P's b. the value proposition c. balanced scorecard d. the component business model e. SWOT
balance scorecard
In class we discussed how we could see the use of the strategic lens in how Lou looked at IBM. The lens of the _____ was identifies when we discussed his "leading by principles" chapter in the book.
balanced scorecard
In the reading for this exam, the one strategic lens that was explicityly used was: a. the four p's b. two of the lenses were explicitly used c. BCG d. balanced scorecard e. Porter's five forces
balanced scorecard
from one of the assignments in class we saw that to change behavior, one way was to change _____
beliefs or facts
A quality or attribute that is found in an ERP discussed in class is: a. best practices b. cost-benefit c. horizontal forcer d. optimizing reads
best practices
The conceptual supply chain is: a. none of the above are correct b. broader in scope than the physical supply chain c. narrower in scope than the physical supply chain d. cannot be compared to the physical supply chain
broader in scope than the physical supply chain
From "The Young Woman Case" we had a discussion on values and beliefs. From that discussion was commented that beliefs come from: a. norms b. values c. facts d. the value-norm matrix e. none of the answers provided are correct
c . facts
An objective in the theory of constraints is to: a. balance the capacity of each operation by recognizing the variability within the system. b. balance the capacity of each operation in the plant so that all operations will produce at the same pace. c. balance the flow of work by allowing the most binding constraint to set the pace for the plant. d. none of the answers are correct. e. balance the flow of work by allowing each operation to produce at it's own pace.
c. balance the flow of work by allowing the most binding constraint to set the pace for the plant
Thinking about The Goal and the Williamson interview, when Ale met Jonah at the start of the book Alex would be best characterized by which of the following: a. transaction costs b. cost of uncertainty c. bounded rationality d. incomplete contracts
c. bounded rationality (Alex did not understand the theory of constraints at the start of The Goal)
Administration of the firm was championed by: a. weber b. anthony c. fayol d. clarkston e. all of the answers are correct - they all had focus on the administration of the firm
c. fayol
the "genghis kahn management style" was described in class as being: a. focused style b. methodical c. mission driven d. holding a premium on order e. expansive
c. mission driven
In Babe, the duck wanted to: a. two answers b. no answers c. take the alarm clock d. chase the cat e. fly like a bird
c. take the alarm clock
From our discussion on conflict, _________ was the example used for a focus on the interest and not the position. a. the coal mine b. the intel distribution center c. the brother and the sister d. the plant in The Goal e. two of the answers provided are correct
c. the brother and the sister
The terms disposition and situation are from our discussion on: a. the four horsemen of the apocalyptic conflict b. the social bearing model c. the fundamental attribution error d. the causes of conflict e. the domain models
c. the fundamental attribution error
From our class discussion, the emergence of a working class and emergence of population centers are related to: a. the key factors for the start of the industrial revolution b. the key factors for the start of the classical school c. the key factors for the start of the behavioral school d. the result of the behavior school e. simple the existence of concurrent event with general mangement
c. the key factors for the start of the behavioral school
The ideas, from class, of acquiring and marshaling resources, and of responding to commercial and social environments, and organizing people are related to: a. the classical school of management b. all the answers provided are correct c. what modern organization do d. STS e. the roles of leadership and management
c. what modern organizations do
classical managment
careful selection and training of worker such as motion studes
In the IBM book, the marketing meeting had an example of: a. matrix management b. decentralization c. delegation d. centralization
centralization
Expected and observed are found in: a. two of the answers are correct b. probit c. classical learning d. chi-square e. ANOVA
chi-square
The types of power discussed in class are:
coercive, referent, reward, legitimate, expert
From class the term "exempt" has to do with a. employee liability b. compensation law c. SKA's d. none of the answers provided are correct e. protection from the 1964 Civil Rights Act
compensation law
in class we made the comment that ____ had to do with coming up with something new while just doing something better was more related to ____
creativity, innvoation
When Lou used the "click heard round the world" he was signaling his use of the _____ change method
crossover
When Lou was on the plane and got a drink, we was applying the ____ method of change management
crossover
Porter's Five Forces are __________
customers, suppliers, new entrants, substitutes, industry rivals
The McKinsey tool we discussed in class was: a. values analysis b. contingency theory c. drum-buffer-rope d. MECE
d. MECE
Which of the following, from class, is not a driving force for transformational change: a. changes on consumer demands b. globalization c. rapid change in technology d. changes in regulatory standards e. all are driving forces for transformational change from class
d. changes in regulatory standards
Which of the following was not a step in the "analysis process" discussed in class? a. descriptive b. diagnostic c. prescriptive d. factual
d. factual
Alignment issues and solving performance gaps are terms from class related to: a. causes for conflicts b. none of the answers provided are correct c. resolution of conflicts d. incremental changes e. culture from the organization interaction model
d. incremental changes
Oliver Williamson might say tat incomplete contracts and problems with bounded rationality would exist more, from our model in class in: a. the internal fit b. all the answers are correct c. behavioral approach d. the sell side e. value proposition
d. the sell side (for our discussion of buying the car - the current owner generally knows more about the car than the buyer
In the dice game in The Goal the players at the front: a. lost b. the winner was not dependent on where they were in the process c. just broke even - neither won nor lost the game d. won
d. won
From class a CSF such as headcount can be found on a ______________
dashboard
The terms bounded rationality and information symmetry and risk are related to: a. decision environment b. problems solved with the matrix management approach c. the component model d. two of the answers provided are correct e. problems with teams
decision environment
The terms horizontal and product and matrix management have to do with our discussion on: a. none of the answers provided are correct b. decision making c. control d. transformational change e. the "ing's" from class
decision making
______ is having others do what we can do while _____ is having others do what we cannot do
delegation, abdication
When you "make what you sell" you are using the _____
demand chain
Which of the following best describes Lou's approach to IBM: a. All were seen to describe his "best" approached to differing problems b. supply chain c. his use of the matrix management approach d. demand chain e. two of the answers provided are correct
demand chain
in onward, when they closed the stores for the training session we sAW AN EXAMPLE OF THE ____ style.
democratic - people and tasks together
Three reasons why change occur are ______
dissatisfaction with the present situation external pressures toward change momentum toward change
another term we used for the sociotechnical systems approach to studying the organization was _____
domain analysis
GlobaliZation and rapic change in technology are examples of the _____ change
driving forces for transformational
Dependent events occur: a. all of the answers provided are correct b. two of the answers are correct c. at the bottleneck d. in front of the bottleneck e. after the bottleneck
e. after the bottleneck (the steps after the bottleneck are "dependent" on getting their items from the bottleneck. If the bottleneck is below 100% capacity the other events cannot make up for it)
In the first organizational diagram from class which of the following was not included? a. structure b. systems c. tasks d. people e. alignment
e. alignment
From the charlie rose show video we saw from the discussion an example of: a. avoidance b. accommodation c. authoritative command d. none of the answers provided were seen in the video e. consensus or collaborative problem solving
e. consensus or collaborative problem solving
From The Goal, a plant in which everyone is working all the time is one that: a. minimizes operational expense b. minimizes waste c. two of the answers are correct d. balanced in Jonah's terms e. is inefficient
e. is inefficient (we want to minimize operational expenses and only make what we can sell)
The theory of constraint, as discussed in class, attempts to _______ the material thru the system. a. limit b. push c. level d. maximize e. pull
e. pull
which of the following is not one of the "organizational driver" models from class? a. personality b. market c. opportunity d. history e. strategy
e. strategy
The primary difference between a project and a process is: a. end results b. where the project or process is situation in the organization c. degree of externality to the organization d. all the answers are characteristic of the difference between a project and a process e. degree of complication
end results
Anthony's management hierarchy includes four levels, what are they?
executive, managers, supervisors, workers
the ____ fit addresses the question of how well the organization responds to its evironment while the ____ fit addresses the question of how well the compnents of the organiation allow for the effective and efficient use of organizational resources.
external, internal
The four types of conflicts from class are: _____.
functional, dysfunctional, emotional/relationship, substantive
The terms "dispositional" and "situational" are related to: a. fundamental attribution error b. the component model c. "road blocks" from one of the cases in class d. parts of the change management strategies e. none of the answers are correct
fundamental attribution error
The terms "sexual" and "ethnic" are both related to _____ discussed in class a. employment screening b. harassment c. discrimination d. selected classes of applicants
harassment
dynasties of china
history driven organization
what are the characteristicas of "integrity line" that we want to find in a leader?
honest, humble, selfless, consistent
in the HBR article on the hospital when the doctor relied on the specialist to come up with the specific clinical pathways for their patients, the doctor was using the _____ style of leadership
human relations - people over tasks
A difference between classical conditioning and operant learning is a. operant learning is "automatic" and classical condition in not "automatic" b. in operant learning the response time improves c. in classical conditional the response time improves d. classical condition is more tactile e. team task
in operant learning the response time improves
In terms of our discussion on the value chain we introduced the topic of the component business model. The term related to the acquisition of inputs that do not go directly into the finish good is: a. indirect procurement b. channel support c. support analysis d. overhead analysis
indirect procurement
in class we used the phase "_____is doing things better while ____ is doing better things"
innovation, creativity
The ____ links operations with strategy
internal value porposition
A fair and equable distribution of benefits and harms is a characteristic or benefits of the: a. two of the answers provided are correct b. matrix approach c. problems solved with delegation d. justice rule e. the component model
justice rule
Operant conditioning can seen as: a. learning due the consequences of actions by other b. both answers provided are correct c. neither answer provided are correct d. learning due to the consequences of our actions
learning due to the consequences of our actions
______ is the power granted by some authority
legitimate power
We use the _____ to convert qualitative data to quantitative data for analysis purposes
likert scale
Which of the following was not one of the organizational structures we saw in class? a. divisional b. functional c. linear d. matrix e. all these structures were discussed in class
linear
____ problems are important and ____ problems are urgent.
macro, micro
Which of the following is not part of the "patterns in the enterprise" business model: a. all are parts of the "patterns" in the enterprise from class. b. managerial pattern c. patterns in the middle d. buy side patterns e. sell side patterns
managerial pattern
the circus
market driven organization
The application or purpose of the ANOVA test is to analyze the _______ of the populations: a. mean b. reliability or validity c. variance d. two of the answers provided are correct e.the binary model
mean
genghis kahn
mission driven
of the targets of the transofrmatiohnal changes, lou said the most important one was ____
mission, vision
In Gerstner's book, for IBM he stated that IBM: a. needed a new type of customer b. needed a new vision c. needed to execute its current vision and mission d. all the answers provided are correct
needed to execute its current vision and mission
The business process reengineering approach is best described as: a. both external and internal to the organization b. operational c. going along the entire length of the compoinent model and not just focusing on one section d. strategic
operational
The business process reengineering approach is best described as: a. strategic b. going along the entire length of the component model and not just focusing on one section c. operational d. both external and internal to the organization
operational
the wild west
opportunity dirven orgnanization
The terms "organizational structure" and "management control" and "strategy" are all related to _____ discussed in class a. organizational architecture b. the Duke hospital business model c. change management d. supply chain interface e. Lou business model
organizational architecture
From our discussion in class such as the BAxter case, the ideas of tiers such as "Tier 3" or "Tier 2" was that the tiers were: a. part decision making process b. part of the value proposition c. part of the component model d. part of the value chain e. part of the supply chain
part of the supply chain
In the HBR article "sometimes it takes a revolution" the author stated that "....women were evaluated on their ________; men were evaluated on their ______. a. potential, performance b. client evaluations, peer evaluations c. two of the answers provided are correct d. performance, potential
performance
alxander the great
personality driven organization
in terms of the types of work we discussed in class, ____ have focus on effectiveness while ___ have a focus on efficiency.
projects, processes
IN the Deloitte case - "Sometimes it Takes a Revolution" we saw the change strategy(ies) of a. BPR b. Incremental rather than transformational c. rational persuasion d. force-coercion e. two of the answers are correct
rational persuasion
expertise and information efforts are found in the ____ change strategy
rational persuation
of the types of powers that we discussed in class Lou was best characterized by his ____ power
referent
The phases of change management include: a. all of the answers provided are correct b. hypothesis testing c. reconciliation d. assessment e. refreezing
refreezing
Changes in the legal or ownership or operational aspects of an organization would be characterized as: a. restructuring b. re-sizing c. two of the answers provided are correct d. right sizing e. downsizing
restructuring
From class, matching the worker to the job is a characteristic of _____
scientific management or classical school
In the IBM book when Lou arrived there was a tendency to measure performance internally rather than by the marketplace. A way to describe this, from terms used in class, would be best by: a. self-referencing groups b. cultural stagnation c. the component model d. two of the answers are correct e. matrix management
self-referencing groups
Our example from class for the STS was the _____ from the English coal industry.
short-wall and long-wall
Thinking about when Howard came back to starbucks as the CEO, the theory of leadership that best characterized his approach would be ____ theory.
situational and contigency
From our discussion on ethics, employees and customer and managers are examples of ____
stakeholders
When we talk about the "reach of the organization" we are considering the effect the organization has on its _____ and not just its markets for its products or services
stakeholders
_____ refers to the formal and informal system of tasks and reporting relationships that control and coordinate employees so they can cooperate to achieve organizational goals.
structure
In the hospital article the comment was made that staff moved from a "mission-bound" focus to a "goal-oriented" focus. The change is best described as addressing the issue of: a. delegation b. span of control c. communication d. sub-optimization e. abdication
sub-optimization
In the IBM book we saw examples of _____ when units of the company did not cooperate with each other such as the hardware units not support the subsequent sales of the IBM software to their customers.
suboptimization
When Walt Burdick in the IBM book had the AA carry around dimes and sharpen pencils, we have an example of: a. social loafing b. group think c. the "culture of no" d. suboptmization on a personal level e. "structure, structure, structure" from the book
suboptimization on a personal level
In a value chain analysis we see the staff functions in the _____ and the line functions in the _____
supporting activities primary activities
Planning and scheduling work and assigning tasks and quality control are examples of: a. horizontal management b. ways to limit the span of control c. the flow in the component model d. the decision making model e. team tasks
team tasks
Planning and scheduling work and assigning tasks and quality control are examples of: a. ways to limit the span of control b. the decision making model c. horizontal management d. the flow in the component model e. team tasks
team tasks
To study teamwork, southwest airlines studies: a. none of the answers provided are correct b. the military c. the Indy 500 d. the Olympics e. the Chicago Bulls
the Indy 500
Timeliness and quality, from class, are parts of: a. the value chain b. the decision making definition c. the component business model d. strategic lenses e. the attributes of information in the IT environment
the attributes of information in the IT environment
Core competencies and outsourcing are topics from: a. value chain b. two of the answers provided are correct c. the component business model d. the matrix management system - the benefits e. both of the supply chain
the component business model
The "patterns in the middle" middle is found in the a. the change area first addressed by Lou b. Deloitte case when they addressed the manages have staff and also reporting the audit partners c. the component business model d. what is changed with downsizing or smartsizing or rightsizing e. value chain
the component business model
Referent Power
the power from admiration or respect
Reward Power
the power from being able to provide a reward to others
Legitimate Power
the power granted by some authority
Expert Power
the power of having some specific skill or knowledge not found in others
Coercive Power
the power to punish
From class, resource acquisition and allocation are topic related to: a. the efficiency found in the horizontal management approach b. results of the component model c. the substance of decisions d. two of the answers are correct e. the planning process
the substance of decisions
With the statistical tool of _____ we can see if there is a probability of differences in a population
the test of homogeneity or chi-square or ANOVA or probit
Impact of culture and loss of existing benefits and disturb existing social networks are examples from class of: a. part of the "change matrix" b. threats to the change process c. reasons why the component model does not work d. none of the answers provided are correct e. examples of why ERP s used
threats to the change process
Loss of existing benefits and threat position power and disruption of routine are examples of _____
threats to the change process
Even though Lou was not from the IT industry, those at IBM could ______ him because of his reputation -- his first approach to management was to "manage by principle"
trust
The willingness of a person or a group to have confidence in the goodwill and competence of another person or organization even though this willingness puts them at risk is: a. authority b. justice c. leadership d. trust e. the basis for one of the powers
trust
The "decision making process" from class includes: a. courses of action b. managers c. all three answers are correct d. two of the answers are correct e. results assessment
two of the answers are correct
The test of homogeneity is: a. used in team analysis b. used to separate populations c. two of the answers are correct d. a difference between project and processes e. found in ANOVA
two of the answers are correct
If you are a "star" you: a. two of the answers provided are correct b. use a lot of cash c. are a new product d. all three answers provide are correct e. generate a lot of cash
two of the answers provided are correct
In the original classical conditioning experiments, the meat powder is considered the _______ a. conditioned response b. unconditioned stimulus c. unconditioned response d. conditioned stimulus
unconditioned stumulus
We use a GDS to reduce: a. undue influence by others on another person choice b. simplifies the math c. much faster than DSS d. can use pictures and diagrams
undue influence by others on another person choide
In class we discussed the principal and agent theory and the potential for an expectation gap between the two parties. We mentioned in class to resolve this potential problem, organizations: a. none of the answers provided are correct - principal and agent theory states the parties can resolve the conflict b. set guiding principles for the organization c. ask for an outsider to mediate the possible conflict d. use contracts to set expectations
use contracts to set expectations
In class we discussed the principal and agent theory and the potential for an expectation gap between the two parties. We mentioned in class to resolved this potential problem, organizations: a. use contracts to set expectations b. none of the answers provided are correct - principal and agent theory states the parties can resolve the conflict c. ask for an outsider to mediate the possible conflict d. set guiding principles for the organization
use contracts to set expectations
The advantage of the chi-square model is: a. all data is comparable b. data does not get "stale" c. use observational data d. small data sets e. generally error free
use observational data
Change Management
used to effect change - crossover and phase approaches are examples