ARE 112 Midterm 1
classical school of management comes from 3 examples/sub schools
1. Frederick Taylor - Taylorism / scientific management (shop floor) 2. Max Weber - Bureacracy (back office) 3. Henri Fayol - Administration
Type of conflicts:
1. substantive, 2. emotional/relationship 3. functional 4. dysfunctional
SPC
a TQM tool
Which of the following is related to the time Alex figured out "the goal"
a beer
avoidance
a conflict resolution type
functional
a good conflict
the circus
a market driven organization (ring master, everyone has their own part, even audience)
transaction costs can
drive organizational and industry structure
maslow hierarchy of needs
esteem: respect, prestige mastery, self actualization: self-fulfillment and growth
anthonys management hierarchy included four levels, what are they
executives, managers, supervisors, workers
In our organizational design framework from the start of class, the matching of the buy side and the sell side was referred to as the
external fit
the organization design framework from the start of class — the alignment or matching of the buy side and the sell side was referred to as the
external fit
MECE
fact based way of thinking
from class we saw that changes in behavior can come from
facts
from class we saw that changes in behavior come from
facts
withdrawal/stonewall
final and most dangerous horseman, withdraw from conflict to avoid it at all costs
which of the following is goldratts model for implementing the DBR?
five focusing steps
in terms of conflict resolution we saw an example in the story of the sister and the brother the idea of
focusing on the interest, not the position
the Goal, when alex showed up the plant at the start of the book and saw peach was there, we discussed this was an example of
fundamental attribution error
the mission driven orgsnization from class was
genghis khan
Nature of a conflict:
gottmans four housemen of the apocalyptic conflict 1. criticism 2. contempt 3. defensiveness 4. withdrawal or stonewalling
macro
important
a difference between classical conditioning and operant learning is
in operant learning the response time improves
contempt
intention to purposely insult — reflection of one's personal feelings about the criticisms
the _______ links operations with strategy
internal value proposition or just value proposition
the management science approach to management is characterized by the
introduction of technology to the management system
criticism
involves attacking someone's personality or character, rather than a specific behavior (OK but not recommended)
structural
is a subsystem
if i spill coffee on your carpet bc i am sick and sneezed, and you think it is bc i am sloppy in my behavior, then we have an example of
situational error
the matchstick experiment was to give a demo of
statistical fluctuations
Culture leads to _________
strategy
the long wall — short wall discussion in class was in reference to the
systems approach
planning and scheduling work and assigning tasks and quality control are examples of
team tasks
planning and scheduling work, training, and channels of communications are topics from our discussion on
teams
management science approach has ______ added to the organization
technology
inventory/investment
the $ the org has invented in raw material/talent for throughout and resulting in inventory
the terms from class of "descriptive and diagnostic" are from the topic of
the analysis process
consensus
the best conflict resolution
the topic of the "patterns in the middle" was from
the component business model
The emergence of the working class, democratization of education, and population centers are related to
the development of the behavioral school of management
as discussed in class, an event related to the start of the classical school of management was
two of the answers are correct (industrial revolution and improved nutrition)
From class we discussed the purpose of an organization is to
two of the answers are correct (optimize and satisfy)
When we have an incremental change we would see
two of the answers are correct (options: 1. regionalization then globalization, 2. reactive changes, 3.performance gap issues)
micro
urgent
when mrs. hogget left for the convention she
was on a bus
the way Rex looked at the sheep
was theory X
bureacracy is
webers contribution
defensiveness
when one party sees themselves as victim, leading to making wxcuses
mediation
when someone helps A and B
In the Goal, Alex stayed ___________ at the early part of the story
with his mother
DBR - rope
work release mechanism for the plant, let's work into the system
in the beer bust case, the key phase we wanted to remember was
"the world is not a dichotomy"
Lower Control Limit (LCL)
Control limit for points below the central line in a control chart.
the example in class for the DBR was from
Intel
maslow thought
about esteem and safety
Fayols contribution of management was
administration
behavioral approach - the Behavioral School
an attempt to increase production by understanding people as it is easier to change the organization than the people — different than Taylor approach
MECE
an organization analysis tool
managerial is
another subsystem
social facilitation
as we try harder due to the prescence of others, our performance actually decreases for difficult or unlearned tasks
Theory Y
assumes that, given challenge and freedom, workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
A draw back to BPR is that BPR
assumes the processes are the limiting factors
A drawback to BPR is that BPR
assumes the processes are the limiting factors
Theory X
assumes workers dislike and avoid work, so managers must use coercion, threats and various control schemes to get workers to meet objectives
Bureaucracy
back office - school of mgmt, based on merit and formal rules, hierarchy of authority
in class we comments that the three schools of management could
be seen as layers
Douglas Mcgregor
came up w Theory X and Theory Y
in organizational design framework which one was not included
communications
In the original classical conditioning experiments, the salivation by the dogs to the meat powder is considered the
conditioned response
compromise
conflict resolution in a political setting
in terms of conflict resolution as we have discussed in class; the goal puts an emphasis on
consensus
in terms of conflict resolution — as we have discussed in class , the goal puts an emphasis on
consensus
one of our approaches to the analysis process all but which of the following terms
corrective
which of the following terms is not related
corrective (others: descriptive and prescriptive)
Which one is not part of the theory of constraint model from class
cost that vary
"we make what we sell" model is from the
demand chain
An aspect of the STS was to
design of an organization for the joint optimization of the subsystems
"tool tall espresso machines" is an example of
lack of alignment between operations and strategy
Operant conditioning can be seen as
learning she to the consequences of our actions
Which of the following are not related
linear thinking
pull
market - make what u sell, where jonah wanted to be
genghis khan
mission driven organization
Mechanisms for conflict resolution but not resolution
negotiation, mediation, arbitration
in our discussion on the young woman case, we discussed the term "behavior" the additional term related to behavior was
norms
values are
not the same as beliefs but
at the end of Babe, Rex got to competition
on a truck
raw materials
one of the driving forces for transformational change
group think is
one of the group things
the business process re-engineering approach is best described as
operational
the wild west
opportunity driven organization (aspect of inevitability, much like start ups today)
our historical example of organization had a focus on
organizational drivers
At the start of class we had the exercise of listing innovations since WW2 to emphasize the importance of
organizations
michael gerber
people come and go but stays stay
The term "responsibility" has to do with
performing the work
DBR - Drum
physical constraint of the plant that limits the entire system to produce more. plant will follow to the beat of the _____\
the term "efficient" has to do with
processes
Push
production- sell what you make, balance to capacity where alex was
DBR - Buffer
protects the drum so there's always work coming. time as their unit of measure, operates on priority of time
upper control limit
quality increases but doesn't foster innovation
in the goal, the data processing member of the teams was
ralph
throughput
rate at which the org achieved its goal — usually generating revenue
BATNA (Best Alternative to a Negotiated Agreement)
sets barging zone, needs to be real, is best outcome. not "walk-away" or "reservation" point
Taylorism or scientific mangement
shop floor - a school of management, pick workers to fit the job design, design jobs. by Frederick Taylor
the example from frederick taylor on job design was
shoveling coal
Our example of the value proposition from class was
the espresso machines
one of the topics from class on the theory of constraints was
the five focusing steps
operational expense
the money the organization spends to convert inventory to throughout (everything else energy, labor?)
The red bead experiment was done to point out the problems in productivity was with
the production systems
the long wall short wall discussion in class was in reference to
the systems approach
in class we discussed what organizations can do to achieve a goal. these include
three answers are correct (1. acquire, marshal, and allocate resources 2. organize and harness the ingenuity of people 3. respond to commercial and social environments)
anthony's management hierarchy
top to bottom: executives, managers, supervisors, workers
which of the following is not one of the "ings" from class?
two of the answers (i think smartsizing and real sizing?)
characteristics of the modern organization as discussed in class are
two of the answers are coreect
from the class notes we commented that constrains could be classified as
two of the answers are coreect
in the component business model we discussed type of procurement such as
two of the answers are correct
