ARE 112 MT 2
The five types of power discussed in class are ______ and we mentioned that the best type of power, as we saw in Lou and Alex as ________ power.
- Coercive legitimate expert referent reward - referent
The two theories of discrimination are:
- Disparate or Adverse Treatment - Disparate or Adverse Impact
Porters Five Forces are:
- Supplies - Customers - Substitutes - Potential Entrants - Industry members
The "decision making process" from class includes:
- courses of action - managers
The three reasons why change occurs are
- dissatisfied with current conditions - external force is pushing it - momentum towards change
The Four P's are
- price - placement - product - positioning
The two types of harassment mention in class were:
- sexual - racial or ethnic
The four types of ethics are:
- societal - occupational - organizational - individual
In a value chain analysis we see the staff functions in the _________ and the line functions in the __________.
- supporting or secondary activities - primary activities
If you are a "star" you
- use a lot of cash - generate a lot of cash
The three stages of the phase method of change management are __________ and __________ and ___________.
-unfreezing -change -refreezing
In our organizational structure discussion, two examples of the divisional structure would be _____________ and two examples of the functional structures would be ___________.
1. product; design 2. finance; marketing
In the IBM book when Lou reduced the price of some of the major IBM products, we could say he was using he ___________ strategic lens.
4 P's
From our class discussion, we use the "test of homogeneity" in:
ANOVA
With the statistical tool of _______ we can see if there is a probability of differences in a population.
ANOVA, probit, or chi-squared
The star is found in the
BCG grow-share matrix
The business topic that has to do with only focusing on the process-to-process aspects of the organization and assumes the processes are the limiting factor is
BPR
Thinking about how Lou "fixed" IBM and topics from the class, which of the following was most evident in the book?
BPR
In class we mentioned that the clinical pathways was an example of the _____ of the _____ lens.
BPR; reconstruction
In the Deloitte case from class, the author made the point that they needed to make the _________ for the program to explain and justify the "why" they were doing something.
Business case
In class, the dashboard was used to displays
CSF's
Which is the best decision-making tool that could be used for a structured decision:
DSS
The idea of "performance vs potential" was seen in the
Deloitte case
Which is the decision-making tool that could be used for an unstructured decision?
Delphi
The use of repeated questions and answers is found in:
Delphi approach
BPR is best seen in the
Duke Hospital case
From the class the case that related to "adverse impact" was from:
Duke Power
Links the TPS with the operational system
ERP
The ______ links the transaction processing system with the operation IT system.
ERP
When we combine at TPS and an operation information system we get an
ERP
In class the idea of "managing by principle" was from:
IBM book
The terms "one-to-many relationships" and "pointers" as discussed in class relate to:
IT
________ is the power granted by some authority.
Legitimate
Which of the following is not part of the "patterns in the enterprise" business model:
Managerial pattern
Of the strategic lenses we studied in class, the only one that took an "industry view" was _______.
Porter's Five Forces
Suppliers and customers and substitutes are found in the:
Porter's Five Forces
In class we used the term _______ to describe a job.
SKA
It is important that a job description be made in terms of the related ______.
SKAs (skills, knowledge, ability)
The Strategic Analysis of Wile E. Coyote was an example of the ______ analysis.
SWOT
We see the external and internal analysis in the
SWOT analysis
In the Duke Hospital case the development of the "clinical pathways" is an example of the use or development of:
a BPR
In the explanation of operant condition, the example had to do with:
a cat
The "decision outcome" approach to decision making and implementation includes:
activities
When a manager and the owner have a conflict over rewards, we have an example of:
agency and principle theory
The term we used in class to characterize IT was
an enabling technology
A drawback to BPR is that BPR
assumes the processes are the limiting factors
In our discussion on organizational structure we commented that centralization and decentralization had to do with
authority
In class we discussed how we could see the use of the strategic lens in how Lou looked at IBM. The lens of the ______ was identified when we discussed in his "Leading by Principles" chapter in the book.
balanced scorecard
In the Duke Hospital case, the physician used
balanced scorecard
In the reading for this exam, the one strategic lens that was explicitly used was
balanced scorecard
A quality or attribute that is found in an ERP discussed in class is
best practices
In a probit analysis the result is:
binary
In the beginning of the IBM book we saw a good example of a manager dealing with:
both micro and maco problems
The conceptual supply chain is
broader in scope than the physical supply chain
In the Deloitte case the authors emphasized the importance of
business case for the change
In our discussion on strategic thinking we saw several examples from IBM in class. The terms from IBM as to what supports their mission and vision was:
business model
Which of the following is not a component of strategic thinking from class? - systems perspective - thinking in time - intelligent opportunism - hypothesis-driven - business modeling
business modeling
In the IBM book, the marketing meeting had an example of
centralization
Which of the following is not one of the types of organizational structures from our class discussion on "planning and controlling": - functional - problem solving - centralized-decentralized - divisional
centralized-decentralized
The terms "expected" and "observed" are from:
chi squared
Going back to The Goal for a minute, when Alex showed up at the plant at the start of the book and saw that Peach was there, as we discussed in class, had an example of
classical learning
In the Deloitte case- "Sometimes it Takes a Revolution" - the author states the importance of the change was supported by a:
clear business case
From our discussion on the balanced scorecard we
commented that the "term" balance was NOT used to give approximately equal importance to each component
From class the term "exempt" has to do with
compensation law
The topic of the "patterns in the middle" was from the
component business model
Likert scale is used to
convert qualitative data to quantitative data
In the Duke Hospital case we saw the use of ________ in the development of the ________.
cross-functional teams; clinical pathways
When Lou used the "click heard round the world" he was signaling his use of the _______ change method.
crossover
When Lou was on the plane and got a drink, he was applying the _______ method of change management
crossover
From our discussion on the IBM book, what did Lou mention was the most important component of a business to be successful?
culture
In the Duke Hospital case the part of the balanced scorecard that was first seen in the case was:
customer
From class a CSF such as a headcount can be found on a:
dashboard
The terms bounded rationality and information symmetry and risk are related to
decision environment
From class, the terms "resource acquistion" and "resource allocation" is related to
decision making
The terms "inputs", "outputs", "outcomes", and "activities" are related to the analysis of
decision making
The terms horizontal and product and matrix management have to do with our discussion on
decision making
"We make what we sell" model is from the:
demand chain
In the IBM book, we can see that Lou was driven more by the _____ than the other answers provided
demand chain
Which of the following best describes Lou's approach to IBM:
demand chain
The term "authority" has to do with
directing the work
In terms "why change occurs" in class we mentioned we saw an example of ______ when the doctor was in the pediatric intensive care unit of the hospital.
dissatisfaction with the present situation
In the Deloitte case, the reason change occurred was:
dissatisfaction with the present situation
In the beginning of the Duke Hospital case we swathe physician and the patient's parent exhibit _______ as a reason change occurs when the child was having difficulty breathing.
dissatisfaction with the present situation
Which of the following terms is not related to the other terms from one of our discussions in class: - timeliness - effective - quality - complete - relevant
effective
The primary difference between a project and a process is
end results
In the IBM book, Lou said the solution was about
execution
From the IBM book, Lou felt strategy was best supported by:
facts
The terms "dispositional" and "situational" are related to
fundamental attribution error
In the Deloitte case we saw the importance of ________ to be able to make a change.
getting the facts
In terms of "sexual" and "ethnic" are both related to ___ discussed in class
harassment
CSF's found on the dashboard as discussed in class in included
headcount
A "cash flow" is related to:
high market shared and low market growth
A difference between classical and conditioning and operant learning is
in operant learning the response time improves
In terms of our discussion on the value chain we introduced the topic of the component business model. The term related to the acquisition of inputs that do not go directly into the finished good is:
indirect procurement
Porter's Five Forces Model is used primarily to analyze the
industry
One of the diagrams from class depicted or showed that competitive strategy comes from
industry structure
In class we used the terms "timeliness", "relevance", and "completeness" with regard to
information
The terms develop and diffuse and integrate are related to our discussion on
innovation
The term "SKA" has to do with:
job design
The ________ argues for a fair and equable distribution of benefits and harms.
justice rule
A fair and equable distribution of benefits and harms is a characteristic or benefits of the:
justice rules
Operant conditioning can be seen as
learning due to the consequences of our actions
We use the _______ to convert qualitative data to quantitative data for the analysis purposes.
likert scale
Which of the following was not one of the organizational structures we saw in class? - divisional - functional - linear - matrix - all were discussed in class
linear
The topic from class on "decision rights" was from the topic of:
management tools
Which of the following terms is not related to the other terms from one of our discussions in class: - market alignment - creativity - new products - new processes
market alignment
Which of the following terms is not related to the Boston Consulting Group Growth-Share Matrix? - cash cows - cash usage - question marks - market share - market penetration
market penetration
In the _______ structure you would have to report to two individuals.
matrix management structure
The application or purpose of the ANOVA test is to analyze the _______ of the populations.
mean
The purpose of the ANOVA test is to determine statistically characteristics about the
means
Which of the following is not related to the other terms: - mission and vision - rational persuasion - force-coercion - shared powers
mission and vision
In our discussion on change management in class we used the term "low hanging fruit" to describe:
momentum towards change
In Gerstner's book, for IBM he stated that IBM
needed to execute its current vision and mission
The "decision making tool" discussed in class that uses several iterations of questioning is the: -ANOVA -team assessment tool -McKinsey analysis tool -none of the above
none of the above
The business process reengineering appraoch is best described as
operational
The business process reengineering approach is best described as
operational
In class we mention that the _______ was the verb or dynamic version of the organizational chart.
organigraph
The terms "organizational structure" and "management control" and "strategy" are all realted to ___________ discussed in class.
organizational architecture
Which of the following term is not related to the other terms from one of our discussions in class: - action - outcomes - process - analysis of options - managers
outcomes
In our discussion on "decision rights" which word does not fit: - recommend - agree - input - output - perform
output
An exempt employee is exempt from
overtime compensation
From our discussion in class such as the Baxter case, the ideas of tiers such as "Tier 3" or "Tier 2" was that the tiers were
part of the supply chain
In the HBR article "Sometimes it Takes a Revolution" the author stated that "... women were evaluated on their _____________________; men were evaluated on their ___________________________.
performance; potential
We use contracts to solve problems related to the
principle and agent problem
BPR has to do with
process issues primarily
The terms "defined end point" and "effectiveness" have to do with
projects
The terms "all persons of color" and "national origin" were discussed in class under the topic of:
protected classes
Expertise and information efforts are found in the _____ change strategy.
rational persuasion
In the Deloitte case - "Sometimes it Takes a Revolution" we saw the change strategy(ies) of
rational persuasion
Which of the following is a change strategy? - baseline - crossover - incremental - alignment - rational persuasion
rational persuasion
Of the types of powers that we discussed in class Lou was best characterized by his _______ power.
referent
The phases of change management include: - hypothesis testing - reconciliation - assessment - refreezing - all of the above
refreezing
Trust comes from
reputation
Changes in the legal or ownership or operational aspects of an organization would be characterized as
restructuring
In a value chain analysis we see the staff functions in the ______ and the line functions in the ______.
secondary; primary
In the IBM book when Lou arrived there was a tendency to measure performance internally rather than by the marketplace. A way to describe this, from terms used in class, would be best by:
self-referencing groups
In the value chain we see the functions of the organization can be separated into two categories. They are ______ functions and ______ functions.
staff; line
From our discussion on ethics, employees and customers and managers are examples of:
stakeholders
In our discussion on ethics, the term "reach of the organization" was related to _______.
stakeholders
A disciplined approach to only do what matters is
strategic intent
In the hospital article the comment was made that staff moved from a "mission-bound" focus to a "goal-oriented" focus. The change is best described as addressing the issue of
sub optimization
From class we mentioned that at IBM when the hardware sales force did not follow up with the software salesforce we had an example of
suboptimization
In the IBM book we saw examples of ______ when units fo the company did not cooperate with each other such as the hardware units not support the subsequent sales of the IBM software to their customers.
suboptimization
When Walt Burdick in the IBM book had the AA carry around dimes and sharpen pencils, we have an example of:
suboptimization on a personal level
The results of a probit analysis is to test for
success or failure
Planning and scheduling work, training, and channels of communication are topics from our discussion on
teams
Cash generation as to do, when we consider the strategic lenses, with:
the BCG growth-share matrix
To study teamwork, Southwest airlines studied
the Indy 500
Timeliness and quality, from class, are parts of
the attributes of information in the IT environment
Timeliness and quality, from class, are parts of:
the attributes of information in the IT environment
In the Duke Hospital case we saw an example of:
the balanced scorecard
Thinking about the strategic lenses discussed in class and Lou at IBM, BPR is best seen in:
the balanced scorecard
Core competencies and outsourcing are topics from
the component business model
From class, resource acquisition and allocation are topics related to
the substance of decisions
One of the reasons Lou was able to get IBM to change was
there was external pressures for cahgne
Loss of existing benefits and threat to position power and disruption of routine are examples of:
threats to change process
We used the terms such as impact of culture and loss of existing benefits and redistribution of power as examples of
threats to change process
Impact of culture and loss of existing benefits and disturb existing social networks are examples from class of
threats to the change process
Even though Lou was not from the IT industry, those at IBM could ________ him because of this reputation - his first approach to management was to "manage by principle".
trust
The willingness of a person or a group to have confidence in the goodwill and competency of another person or organization even though this willingness puts them at risk is:
trust
In the original classical conditioning experiments, the meat powder is considered the _______.
unconditioned stimulus
We use GDS to reduce
undue influence by others on another person choice
The types of decisions supported by DSS are ____ decisions
unstructured or unprogrammed
In class we discussed the principal and agent theory and the potential for an expectation gap between the two parties. We mentioned in class to resolve this potential problem, organizations:
use contracts to set expectations
The advantage of the chi-square model is
use observational data
