Assessment: Workforce Planning: Recruitment and Selection

The Georgia Bulldog Widget Company started the year with 500 employees. During the year is spent $20,000 on internal recruitment efforts and $120,000 on external recruitment. The company ended the year with 570 employees. What is the cost per hire?

$2,000 per hire

The Georgia Bulldog Widget Company started the year with 1,500 employees. During the year they promoted 10 employees and replaced them with external hires and fired 5 employees. The company ended the year with 1,550 employees. To accomplish this goal Georgia Bulldog Widget Company spent $5,000 on internal recruitment efforts and $150,000 on external recruitments. What is the cost per hire?

$3,100 per hire

A company spent $40,000 on internal recruitment efforts last year, and $100,000 on external recruitment efforts. Last year at the start of the year the firm had 100 employees, while at the end of the year, the firm had 120 employees. During the year, 14 internal employees were promoted and their old jobs were taken by new external hires. What was the firm's cost per fire last year?

$7,000

Georgia Widget Company advertised a Widget Inspector Specialist position in the local newspaper. They received 532 applicants. 258 of the applicants were invited to take part in the interview process. What is the yield ratio for this recruitment source?

48.49%

Defamation

Act of harming or ruining another's reputation

Congressional Accountability Act

Act requires federal employee relations and civil rights legislation to apply to employees of Congress

What role does Human Resources manager play in the promotion process?

Acting as the "navigator" of the process

Which situation is descriptive of negligent hiring?

An employer failing to conduct a proper reference check on an applicant.

A company is looking to hire an applicant to fill a technical design position. The position requires a bachelor's degree in a science, significant mathematical and computer skills, and ideally, several years of experience. The company also prefers to hire applicants who are team players who will fit within the culture of the company and will not disrupt the other employees by trying to make too many changes. Which applicant would be a good person/job fit in this situation?

An engineer who seems inclined to work alone.

Non-directive interview

Begins with a small number of pre-determined questions and then allows the interview to develop naturally

Cultural

Being aware of different values placed on family

Which step should an organization follow when conducting a workplace investigation in the event an employee files a formal or informal complaint?

Conduct interviews

Cody, an HR Manager, has received a formal complaint from an employee. Which step would you recommend Cody perform?

Conduct interviews to help uncover the truth.

Dylan's Drugstore was recently acquired by Hometown Pharmacy, a blossoming new franchise. The new owners would like to ensure they have a diverse labor pool. Which of the following methods would you recommend to the new owner?

Create an employee council develop external partnerships sponsor job fairs in minority communities.

When creating a diversity program, each department should be encouraged to ____________________ in order to increase "buy-in"

Create individual diversity plans

How should human resources management increase diversity in the workforce?

Develop external partnerships

Causes of Grievances

Division of the reasons for grievances into different categories.

An employee in his late 50s approaches a supervisor and complains that a 25-year-old co-worker is criticizing senior management too frequently. The older employee thinks the co-worker should be written up for this behavior. Which strategy should the supervisor used to address the issue?

Educate the older employee about generational differences

Which of the following is required for creating strong employee relations within an organization?

Empathy Strong Ethics Employee Handbook

An employee has been causing stress and conflict among team members for a few weeks. Which strategy should management use to address this conflict?

Empower employees to resolve conflict.

Strategic

Enacting policies that reflect changes in the external environment

The first step in the recruitment process is

Establish recruitment objectives

Timmy, a new recruiting manager, has been asked to develop a recruitment strategy to deal with the ongoing issue of the company not being able to attract top IT talent. The company's compensation is slightly below average. The company does, however, have an above average benefits package that includes a generous tuition reimbursement program. Further, he company is on the leading edge in its use of technology. Which strategy should Timmy suggest?

Find ways to identify types of IT professionals who perform at a high level and are likely to be content in the company.

A company wants to expand. It has established recruitment objectives of filling 10 new engineering jobs with high-performing college graduates from top engineering schools. The company also wants to maintain lower-than-average turnover. The research suggests the rural location may be a barrier to develop an appropriate recruitment strategy to accomplish the organization's engineer hiring objectives. How should the human resources manager proceed?

Find ways to identify types of graduates who perform at a high level and are likely to be content in the company's setting.

What is the definition of employee privacy?

Freedom from unauthorized intrusion from employers

Which two recruitment outcomes result from effectively communicating the firm's employment brand? Choose 2 answers

Greater number of qualified candidates Enhanced reputation as an employer of choice

What is a primary reason that organizations adopt diversity programs?

Higher retention of employees

Cozi Security Company has seen sky rocketing growth over the last six months. The owner needs to bring on more workers, but is concerned the growth spike won't last and that he will end up with a surplus of employees. Which strategy would you recommend the owner use?

Hire temporary employees

AFTER EACH CANDIDATE'S ABILITY TO PERFORM THE JOB HAS BEEN DETERMINED, WHAT IS THE NEXT STEP IN THE SELECTION PROCESS THE HR MANAGER SHOULD PERFORM?

Hire the best qualified person

What is the best practice for internal recruitment?

Hold both internal and external candidates to the same criteria.

Which role requires a comprehensive view on how skill sets can be used within a firm?

Human resources manager

Which trend in business suggests an increase in the importance of work/life balance policies?

Increase in telecommuting and the mobile nature of work

A hotel has an open position. Several current employees are interested and qualified for promotion. The supervisor is also considering external applicants. The human resources manager prefers to promote from within. Which argument would a human resources manager use to address the issue?

Internal employees are more qualified because they are familiar with the organization.

A newly appointed sales manager noticed a former peer's attitude changed after the manager's promotion. When confronted, the former peer admitted feeling uncomfortable answering to a woman and believed the manager had been promoted due to her gender. The CEO avoids conflicts between coworkers. The new manager has no support and feels increasingly isolated as the situation escalates. Which change should the CEO support to help address this type of conflict in the future?

Introduce an open door policy

Why should companies engage in internal recruitment?

It allows managers and human resources professionals to shape the culture of the organization.

Which of the following are reasons for internal recruitment?

It allows managers to shape the culture of the organization It encourages employee loyalty to the organization It facilitates the development of human capital.

Why should companies engage in external recruitment?

It brings in people with new perspectives.

A company wants to expand. They have established recruitment objectives of filling 10 new engineering jobs with high-performing college graduates from top engineering schools. They also want to maintain lower-than-average turnover. The research suggest the rural location may be a barrier to attracting and retaining talent, but the company is not in a position to move. The president has asked the human resources department to organize a communication plan to meet the organization's strategic needs. Why is this plan important to support this company's expansion objective?

It promotes transparency and openness for the company's engineering candidates.

Which of the following are reasons for external recruitment?

It provides a larger pool of qualified job applicants It provides a cost savings over internal recruitment It provides the organization more flexibility

Consultants, a peer review panel, and human resource staff met with the CFO and CEO. The brainstorming session was going well until it was time to determine how to establish an organizational environment wherein constructive conflict is allowed. Why should the CEO and CFO make the final decision?

Management is responsible for a strong employee relations strategy.

Cost per grievance filed

Measure of efficiency of the conflict resolution process

A company advertised a position using the local newspaper, Monster.com, the company's website, and a trade publication. Which two sources would you recommend the organization continue to use based on the yield ratios?

Monster.com received 10 applicants; 3 made it to the second round of recruitment A trade publication received 10 applicants; 4 made it to the second round of recruitment.

The Georgia- Florida trucking company recently hired six new drivers. One of the newly hired truck drivers is involved in a deadly crash 19 days after being hired by the trucking company During the lawsuit, it is learned that the truck driver who caused the accident had a history of unsafe driving that included have his license revoked twice. Georgia-Florida trucking company is guilty of

Negligent Hiring

Average Close Time

Number of days it took managers, legal personnel, and HR to resolve the problem

Integrators

One who combines work and family

Separators

One who makes a conscious effort to keep work and family distinct

An applicant tracking system benefits an organization by:

Optimizing data collection Allowing for data mining

What can human resource professionals implement to encourage ethical actions?

Organizational code of ethics used to guide behavior

Individual departments are encourages to develop individual diversity plans specific to their needs. Which best practice in diversity management is described in this scenario?

Ownership

In__________________________ method of resolving workplace conflicts, the aggrieved employee presents his or her side of a dispute to a small panel of employees and supervisors selected from a pool of employees trained in dispute resolution.

Peer Review

A large retailer in the U.S. is growing quickly and needs to staff the new stores with store managers. Store managers are responsible for financial performance, staffing and customer satisfaction. Which group of hiring criteria should be used for this position?

Prior experience in retail, experience recruiting-hiring and financial experience

Which of the following is a internal recruitment best practice?

Recommend training for unsuccessful applicants Create a transparent process by using job postings Ensure internal and external applicants are held to the same selection criteria

Which of the following is a benefit or recalling laid off employees to fill job openings?

Rehiring laid off employees is cost-effective

STEVE STEPS ON A BATHROOM SCALE AND WEIGHS 140 POUNDS. AN HOUR LATER STEVE STEPS ON THE SAME SCALE, BUT THIS TIME HE WEIGHS 180 POUNDS. THIS IS AN EXAMPLE OF WHAT TYPE OF ISSUE?

Reliability

Which type of information can be tracked using an applicant tracking system?

Resumes

Which tasks should be the first step of a selection process?

Review the job description

A human resources team member explained to an employee who issued a complaint that while the average response time to complaints was 21 days, the department has received few complaints concerning the food in the cafeteria. The human resources team member shared that because most complaints were focused on performance, supervision, and fairness, it may take a little longer to respond to his complain because new research was going to be needed. Which employee relations metric would a human resources team member use in this situation?

Root causes of grievances

Cozi Security would like to create a conflict-resolution program. Which group should take the lead in the creation and management of the program?

Senior Leadership

RUTH IS CONDUCTING INTERVIEWS FOR THE FIRST TIME. HER MENTOR TOLD HER THAT PAST BEHAVIOR IS OFTEN A GOOD PREDICTOR OF FUTURE BEHAVIOR. WHAT TYPE OF INTERVIEW SHOULD SHE USE TO LEARN HOW SOMEONE MAY ACT IF HE/SHE WAS HIRED FOR THE JOB?

Situational

An applicant is asked to take a technical exam to gauge his knowledge. The applicant scores poorly on the exam and is turned down for the position. Other applicants were given more time to complete the exam and were allowed to use reference materials. Which criterion is a problem for the firm's use of this exam as a means of choosing an appropriate applicant for the job?

Standardization

Volleyers

Switch from integrating the work and non-work aspects of their lives at times and separating them at other times

JAMAL'S ACCOUNTING TEAM IS GROWING QUICKLY AND HE WORRIES THAT NEW TEAM MEMBERS WON'T BE WELCOMED ON THE TEAM. WHAT TYPE OF INTERVIEW SHOULD HE USE TO AID IN THE NEW MEMBERS BEING ACCEPTED?

Team

Which type of interview encourages the new hire's acceptance into the organization?

Team

The human resource manager asks an HR team member to shred all documents containing the personal information of former employees/ The HR team member is aware that shredding the documents is a viable security measure but also knows that the law does not require the shredding of old documents. The HR member inquires as to why the company will use valuable staff time to do something the law does not require. What is an explanation of the manager's request based on the company's ethics policy?

The company maintains procedures that go beyond legal requirements because of the company's policy to take all steps to secure the safety of employees.

Susan, Director of Talent Development, at the Georgia Widget Company has been asked to determine a method to maximize internal human capital opportunities. Which of the following should Susan implement?

The creation of career paths for high potential employees

Negligent Hiring

The failure of an organization to discover, via due diligence, that an employee it hired had the propensity to do harm to others

A human resources representatives at a company is asked by a potential employer to provide a reference for a former employee. Because the former employer had previously been sued for making negative statements about employees, the human resources representative offers a positive but limited referral. However, the former employee was actually fired for physically assaulting his manager. What is a possible consequence of the human resource representative's actions, assuming the employee is hired at the new company and assaults his manager?

The former employer could be sued for negligence, but not defamation.

Dillon and Dakota have a conflict over what channel the TV should be on during the lunch hour. Dillon likes to watch CNN while Dakota likes to watch Fox news. What is the best course of action their manager should take for this situation?

The manager should encourage the two employees to solve the conflict on their own

Team interview

Three or even more people conduct an interview.

What is the key role of senior management in managing diversity?

To sustain involvement in developing the workforce

An organization has several open positions that would require retraining and relocation of existing employees. The human resources manager is in the process of negotiating with union representatives who want to fill these positions with employee transfers. The manager needs to convince the union that employee transfers will not be in the best interest of the organization. Which argument should the manager use to convince the union?

Transferring employees based on seniority is not effective if the employee lacks the ability to perform the job.

Applicants for a police officer position is asked to take a math exam to determine their qualifications. Three of the candidates score below the cut score on the exam so they are not selected for the position. This position does not require knowledge of math. What is the issue with the organization's selection process based on the use of this test?

Validity

Marco has been asked to conduct an initial screening of several applications for the widget inspection specialist role. What information should Marco use when conducting the initial screening to determine if a person is qualified for this position?

Work Experience Job specifications

Which two pieces of information should a human resources manager initially have to make an effective employment decision about job applications? Choose 2 answers

Work experience Job specifications

Employee-Employer work/life relationship

Working together to figure out what is important in the work/family relationship and how goals can be achieved

Negligence reference

a person serving as a reference lies about the candidate or intentionally withholds information he/she knows to be true

Reliability

ability of an instrument to measure consistently over time

Validity

ability of an instrument to measure what it is supposed to measure

Lilly Ledbetter Fair Pay Act

act allowing rolling time frame for discrimination claims related to pay discrimination

Immigration Reform and Control Act

act prohibits discrimination based on national origin or citizenship, formed I-9 requirements, penalties for hiring illegal aliens, etc.

Consumer Credit Protection Act

act that limits the amount of wages that can be garnished or withheld in any one week

Availability Analysis

analysis of internal and external availability of minorities and women in workforce

Content validity

degree to which an interview, test or other instrument measures the knowledge, skills, abilities or other qualifications that relate to the job

situational interview

discussing the past can be useful for trying to predict how someone may act in a future position

Expatriates

employees sent abroad to work in a country other than their own

Repatriates

employees who return home following an international assignment

Constructive discharge

employers make working conditions intolerable to the point of forcing the employee to quit

Construct validity

extent to which a selection device measure the theoretical construct or trait

Delphi Technique

forecasting technique used to review anticipated labor demands that progressively collects information from a group without having the group meet face to face

Nominal group technique

group meeting face to face to forecast/discuss ideas and assumptions

Benefits of a diverse workforce

increased retention increased flexibility in a changing environment increased creativity

Structured interview

interview that consists of a predetermined set of questions for the interviewer to ask

Vicarious liability

legal doctrine under which the employer is liable for the actions of their employees

Criterion related validity

linkage between selection device and job performance

Workforce analysis

list of job titles ranked from lowest to highest paid within organization. May also require analysis for EEO-1 report or Affirmative Action Plan to show male vs female and ethnic status of employees in the organization against the general population makeup of the same categories

Personality test

measures social interaction skills and behaviors

Assessment centers

method of evaluating candidates using content valid work samples, usually include psychological testing, career review, in/out basket test

Cultural noise bias

occurs when candidates answer questions based on information they think will get them the job.. basically, they say what they think the interviewer wants to hear

Disparate impact

occurs when the selection rate for an employment decision (hiring, firing, layoff, etc.) works to the disadvantage of a protected class

Workforce planning

process used to analyze current workforce and skill sets against future needs

Age Discrimination in Employment Act

prohibits discrimination for persons age 40 and above

Simple linear regression

projection of future demand based on past relationship with single variable

WARN Act (Worker Adjustment and Retraining Notification Act)

requires some employers to give workers minimum of 60 days notice before mass layoffs or plant closure

Horn effect

taking one negative issue and generalizing it to all areas

Halo effect

taking one positive issue and generalizing it to all areas of employment or candidate skills

Cognitive ability test

tests that assess skills already learned

Aptitude Test

tests that measure general ability or capacity to learn or acquire a new skill

Concurrent validity

type of criterion related validity determined by relating the test scores of a group of test takes who have taken and compare with an alternate test taken at the same time

Predictive validity

type of criterion related validity, degree to which predictions are later confirmed with on the job performance

Contrast effect

type of interviewer bias in which strong candidates who interview after weak ones may appear more competent than they actually are

Trend and ratio analysis

use of statistics to determine whether relationship exists between two variables

Fair and Accurate Credit Transactions Act (FCRA)

when third parties are used to conduct investigations such as driver licence, education, reference checking, etc. it requires authorization by employee or candidate and any adverse actions must be reported to the candidate with a chance to response and correct the information

Prima facie

Latin for "on first view" or "at first appearance"

Quid Pro Quo

Latin for "this is that" A serious form of harassment in which the employee is forced to give into superiors demand to sexual favors for receiving/denial of economic value such as hiring, promotion, raise, positive/negative performance review

How do organizations benefit directly from ethical behavior?

Less questionable conduct

A sales representative attends a family function while on a travel assignment. He submits the time and mileage on his expense report. Which monitoring method should the organization use to verify the employee's expense report?

Location monitoring

Whose role is it to provide coaching for employees to help them solve conflicts on their own?

Management

Freedom from unauthorized intrusion from employers is a definition of:

Privacy

Job bidding

internal recruitment method for employees to express interest in a positions before it is available