AWM235: Building effective teams - Review ?'s
Which of the following is NOT an example of an Appropriate Management strategy? a. Stress management and counseling b. Regular staff meetings c. A supportive team working environment d. All of these e. None of these
All of these
Why is Effective Strategic and Operational Planning an appropriate management strategy to motivate others? a. Managers have a clear plan for others to follow b. Managers enable focus and prioritization in their employees c. Managers limit areas of responsibility d. All of these e. None of these
All of these
Team members should provide feedback on a. All other team members b. Managers c. No one d. Themselves
All other team members
According to our reading, what should be done in the 8th step of building a team? a. Resolve team conflicts. b. Remember who is the leader of the team. c. Make sure team members interact with each other. d. Allow team members to have input into their jobs.
Allow team members to have input into their jobs.
According to our reading, what should be done in the 11th step of building a team? a. Make sure there is room for minority views. b. Reward the team. c. Appraise and reward each employee individually, including a review of his or her teamwork. d. Communicate team successes.
Appraise and reward each employee individually, including a review of his or her teamwork.
According to our reading, what should be done in the 10th step of building a team? a. Make sure there is room for minority views. b. Appraise and reward the team as a whole. c. Reward each individual team member. d. Communicate team successes.
Appraise and reward the team as a whole.
When looking for ways to motivate your team, make sure that your plans address one or more of the 8 _______________ a. SMART goals b. Basic human desires c. Internal motivating factors d. Maslow's hierarchies
Basic human desires
According to our reading, what should be done in the 2nd step of building a team? a. Clarify the team's goals and purposes. b. Clarify each team member's role and job. c. Put the team members in contact. d. Deal with any team conflicts.
Clarify each team members role and job.
According to our reading, what should be done in the 1st step of building a team? a. Clarify the team's goals and purposes. b. Define the roles of each team member. c. Connect the team members. d. Deal with conflicts.
Clarify the team's goals and purposes.
According to our reading, what should be done in the 12th step of building a team? a. Make sure there is room for minority views. b. Reward the team. c. Reward each individual team members. d. Communicate team successes.
Communicate team successes.
_____________________________ is a leadership theory that takes account of other variations e.g. the nature of the task and the environment. a. Trait theory b. Style theory c. Transformational leadership theory d. Contingency theory
Contingency theory
_________ is a way to shift leadership within the team and develop team capability. a. Domains b. Profile c. Delegation d. Engagement
Delegation
Why are Clear Operating Procedures an example of appropriate management strategy to motivate others? a. Managers are not overloading with risk b. Employees are better aware what is expected of them c. Employees are given a motivational plan d. All of these e. None of these
Employees are better aware what is expected of them
These members are Knowledgeable about the organization's strategic goals and direction. a. Engaged b. Not engaged c. Actively Disengaged
Engaged
___________ should be encouraged to be involved in the problem solving process. a. Only Managers b. Only three people c. Every team member d. Assistants
Every team member
A country club leader fosters a team environment in which all team members can reach their highest potential. (True or False)
False
A person's professional motivation stays the same throughout their life. (True or False)
False
A team's goals and purposes should not change over time. (True or False)
False
Because team meetings are only for team members, the meetings do not help provide better client care. (True or False)
False
Being a genius is the best trait for a leader to have. (True or False)
False
For 'Mission-Driven' employees, the desire to work hard and help the company always has positive results. (True or False)
False
High performance teams align projects capitalizing on members' weaknesses rather than focusing on improving their strengths. (True or False)
False
If there is a lot to discuss or resolve, it is good if meetings go over the end time: (True or False)
False
In order to create more team diversity, you should hire employees with different values than you. (True or False)
False
It is best for all team members if people keep the same roles in all team meetings. (True or False)
False
It is best to put volunteers where they are most needed to motivate the team rather than match volunteers to an appropriate task for their specific skills. (True or False)
False
It is best to set unachievable goals to give employees a lot to work hard for and stay motivated. (True or False)
False
It is most motivating to keep successes and accomplishments within the group and not publicly sharing them with others. (True or False)
False
Leadership obliges people to accomplish a task or objective. (True or False)
False
Making side conversation or getting off topic is a good way to solve problems and create new ideas during meetings. (True or False)
False
Professional motivation is the same for all employees. (True or False)
False
Team meetings are always vital for the team's health and are never considered a waste of time. (True or False)
False
Team meetings should be scheduled after hours or evenings/weekends so they do not take time away from work time. (True or False)
False
Team meetings should be used as a time for leadership to communicate new policies and procedures to staff. (True or False)
False
Team member roles should stay the same for all meetings for consistency. (True or False)
False
Team members should be composed only of the people with the same job roles and not a variety of people from different job roles. (True or False)
False
The agenda should not be shared ahead of time so that people are not distracted or already completed their tasks before the meeting. (True or False)
False
The leadership characteristic of being able to Organize means leaders are good at paperwork and meetings. (True or False)
False
There should never be conflict between team members. (True or False)
False
You should only hire employees with similar skills to your skills. (True or False)
False
_________during meetings can translate into serious improvements in meeting the mission of the group. a. Food b. Breaks c. Games d. Music
Games
Which of the following is NOT an example of a poorly run meeting? a. The team relies on the leader for ideas b. Only one person speaks c. Games and icebreakers are played. d. Meetings start and end without any schedule.
Games and icebreakers are played.
Which of the following is NOT a way to make improvements in meeting the mission of the group? a. Hold serious conversations only. b. Ice-breakers c. Role-playing d. Games
Hold serious conversations only
Why is 'Cultural Change' strategy an appropriate management strategy to motivate others? a. It grows the number of team members b. It makes it easier to hire c. It can change working practices and attitudes d. All of these e. None of these
It can change working practices and attitudes
What is the reason for creating ground rules for team meetings? a. It will keep the meeting short and brief. b. It will create buy-in on team meetings and strengthen teamwork. c. It will provide all conflicts.
It will create buy-in on team meetings and strengthen teamwork.
_________ is a complex process by which a person influences others to accomplish a mission, task, or objective and directs the organization in a way that makes it more organized and productive. a. Team work b. Team meeting c. Leadership d. Employment
Leadership
Which of the following is NOT a recommended part of a meeting agenda? a. List of all meeting attendees b. Meeting opening c. Meeting housekeeping d. Standing agenda sections
List of all meeting attendees
Which of the following is NOT a good meeting habit? a. Respond constructively to others. b. Avoid side conversations. c. Make sure one person leads and dominates the discussion. d. Stay on task.
Make sure one person leads and dominates the discussion.
According to our reading, what should be done in the 7th step of building a team? a. Resolve team conflict. b. Remember who is the leader of the team. c. Make sure team members interact at meetings. d. Allow team members to have input into their jobs.
Make sure team members interact at meetings.
According to our reading, what should be done in the 9th step of building a team? a. Make sure there is room for minority or unpopular views. b. Reward the team. c. Reward each team member. d. Communicate team successes.
Make sure there is room for minority or unpopular views.
Which of the following is NOT an appropriate Management technique? a. Clear criteria for shelter operating procedures, including euthanasia b. Careful recruitment procedures c. Managing the day to day details of every team member d. Supportive team working environment e. Stress management training and counseling, as appropriate
Managing the day to day details of every team member
One of the most popular theories explaining motivation is _________ a.) Gandhi's transformative theory b.) The leadership theory c.) Maslow's 'hierarchy of needs' d.) Barlett's Acts
Maslow's 'hierarchy of needs'
This theory works of the basis that needs are only motivators when they are unsatisfied. a. Contingency theory b. Maslow's theory c. Transformational leadership theory d. Mentorship
Maslow's theory
Setting the agenda for the next meeting should occur during what step in the meeting agenda? a. Meeting housekeeping b. Meeting closure c. The body of the agenda d. Standing agenda sections
Meeting closure
Which of the following is NOT something to include on a meeting agenda? a. New business b. Shout Out c. Mistake reviews d. Debrief
Mistake reviews
Which is not a Management Problem? a. The tendency to take on too many projects and causes b. Starting too many projects c. Overwork d. Not enough team meetings e. Stress-related problems, including 'burn-out'
Not enough team meetings
According to our reading, what should be done in the 4th step of building a team? a. Clarify the team's goals and purposes. b. Clarify the team member's roles and jobs. c. Put team members in contact with customers. d. Notice and recognize when conflicts arise in the team.
Notice and recognize when conflicts arise in the team.
According to our reading, what should be done in the 3rd step of building a team? a. Clarify the team's goals and purposes. b. Clarify the roles and jobs of each team member. c. Put team members in touch with the team's external or internal customers or clients. d. Deal with team conflicts.
Put team members in touch with the team's external or internal customers or clients.
According to our reading, what should be done in the 6th step of building a team? a. Resolve team conflict. b. Remember who is the leader of the team. c. Make sure team members interact with each other. d. Allow team members to have input on their role.
Remember who is the leader of the team.
Managers should celebrate __________ of their team. a. Failures b. Small successes c. Conflicts d. Only major accomplishments
Small successes
Why are Careful Recruitment Procedures an example of an appropriate management strategy to motivate others? a. There are clear guidelines for the consideration of additional projects or exceptions b. Staff employed in particularly traumatic or responsible roles are well suited psychologically for the task c. This is the easiest way to bring new members into the group. d. All of these e. None of these
Staff employed in particularly traumatic or responsible roles are well suited psychologically for the task
________________is a leadership theory that states some styles of leadership can be more successful than others. a. Trait theory b. Style theory c. Transformational leadership theory d. Contingency theory
Style theory
______________ is a process of enabling the team to achieve the common goal. a. Team building b. Time management c. Delegation
Team building
_________bring all team members together to take steps to improve their processes. a. Job interviews b. Team meetings c. Performance reviews d. Telephone calls
Team meetings
Which of the following is NOT a reason to record meeting minutes? a. They provide a plan for productivity b. They can be referenced in the future c. They can create new problems for team members to solve. d. They provide action items for the next meeting
They can create new problems for team members to solve.
The three major leadership trait theories are: a.) Trait Theory, Style Theory, and Contingency Theory b.) Trait theory, Maslow's theory, and Continuous theory c.) Transformative theory, Style theory, and Leadership theory
Trait Theory, Style Theory, & Contingency Theory
__________ is the theory that some personality traits may lead people naturally into leadership roles. a. Trait theory b. Style theory c. Transformational leadership theory d. Contingency theory
Trait theory
________________ is defined as a leadership approach that causes change in individuals and social systems. a. Trait theory b. Style theory c. Transformational leadership theory d. Contingency theory
Transformational leadership theory
Authoritarian leaders are very much task orientated and are hard on their workers. (True or False)
True
Goal setting is extremely important to motivation and success. (True or False)
True
Motivation is especially important for managers in animal welfare workplaces because burnout and compassion fatigue are common. (True or False)
True
Team meetings should be scheduled to occur regularly and at the same time and day. (True or False)
True
Team members, not management, should be responsible with creating the meeting rules or the Help/Hinder rules for meetings. (True or False)
True
The leadership characteristic of Personal Motivation means leaders have the energy to be successful. (True or False)
True
The leadership characteristic of Strong Interpersonal skills means they can communicate well with others. (True or False)
True
The leadership characteristics of Vision means leaders can see a better future. (True or False)
True
When looking for ways to energize your staff, make sure that your plans address one or more of eight basic human desires. (True or False)
True
According to our reading, what should be done in the 5th step of building a team? a. Work out ways to resolve conflict. b. Remember the leadership role. c. Make sure team members interact at meetings. d. Allow team members have input on their jobs.
Work out ways to resolve conflict.
Which of the following is NOT part of a SMART goal a. measurable b. timed/time-based c. actualized d. realistic e. None of these
actualized
Which of the following is NOT a characteristic of a team meeting? a. bringing all team members together b. avoiding all team conflict c. analyzing the way work is done d. taking steps to improve team processes
avoiding all team conflict
Which is considered the most common leadership trait? a. communication skills b. respectful c. honest d. experienced
communication skills
Which of the following is NOT a problem for a 'Mission-driven' employee? a. completing all projects b. overwork c. poor work/life balance d. burn-out
completing all projects
Which of the following is NOT a common task function? a. evaluating b. decision making c. dealing with feelings
dealing with feelings
Which of the following is NOT a common maintenance function? a. encouraging b. diagnosing c. conflict resolution
diagnosing
Which is NOT considered an important characteristic for a leader to have? a.) vision b.) education c.) interpersonal skills d.) personal motivation
education
Which of the following is NOT a motivation for work? a. earning money b. self-fulfillment c. energetic behavior d. social satisfaction
energetic behavior
Research has shown that all members can participate effectively in a group of up to how many people? a. one to two b. fifteen or more c. five to seven
five to seven
Which of the following is NOT considered a characteristic of an effective working environment? a. safe b. comfortable c. formal d. positive
formal
Which of the following is NOT a reason to provide praise and reward to team members? a. feelings of psychological success b. staff motivation c. loyalty d. free volunteers e. None of these
free volunteers
Which of the following is NOT a common task function? a. gate-keeping b. proposing c. building
gate-keeping
Which of the following is NOT a general example of Professional motivation? a. physical b. goal-orientation c. psychological d. unconscious
goal-orientation
Which of the following is NOT considered a leadership attribute? a.) beliefs b.) goals c.) values d.) ethics
goals
Don Clark (2011) suggests that an effective team can maximize the organization's ____________ a. social media followers b. paid time off c. profit d. human resources
human resources
Which of the following is NOT a reason that team work is common in animal welfare workplaces? a. staff and resource shortages b. a collective mentality c. lack of organization
lack of organization
Which of the following is NOT an example of Psychological motivation? a. money for rent b. security c. feeling like part of the group d. the need for social satisfaction
money for rent
Which of the following is NOT considered a leadership attribute? a. problem solving b. self-confidence c. objectivity d. the ability to see the big picture
objectivity
Which of the following is NOT a common maintenance function? a. conflict resolution b. giving positive feedback c. proposing
proposing
Which of the following is NOT a common maintenance function? a. seeking information b. looking after physical needs c. encouraging
seeking information
Before you can set a SMART goal, you need to decide on a. your timeline b. the direction you want to go c. your budget d. All of these e. None of these
the direction you want to go
Which of the following is NOT a reason to rotate meeting roles? a. to build team culture b. to help finish the agenda quicker c. to promote collaboration d. to develop leadership skills and confidence
to help finish the agenda quicker
