B2B Solution Architect

What are ERPs?

Enterprise Resource Planning system. ERPs are critical to running a businesses' core processes, including finance, human capital management, logistics, etc. Often a System of Reference or System of Record.

What are the five core values of Scrum?

Focus Courage Openness Commitment Respect

Finishing work in a sprint is important because: A. We value eliminating waste, and unfinished work is a form of waste that does not help us deliver value to our customers. B. It means that work is developed and ready for testing in the next iteration. C. We like to honor our plans and commitments. D. We don't need to fully test something unfinished.

A

What kind of leadership involves solution architects guiding companies on a multi-cloud journey for meaningful customer experiences? A. Business leadership B. Delivery leadership C. echnical leadership D. Leader leadership

A

What's a fun tool to energize your audience? A. A prop B. QuickTime C. AirServer D. AppJuicer

A

Which of the following is a common challenge for a B2B company in the partner ecosystem? A. Knowing which customers their partners also sell to B. Knowing which partner is on the phone before they even answer C. Knowing which partners buy from them directly to sell to others D. A and B E. A and C

A

Which of the following is true of the Scrum elements of delivery? A. A product backlog is a list of everything that we think needs be done. B. Potentially shippable increments are always released each sprint. C. The sprint backlog is a list of all work that can potentially be done on the project. D. We focus on output, not outcome.

A

Universal Containers has a private sharing model. The sales representative for the east coast has manually shared a contact and account record with another sales representative on the west coast. The Solution Architect is in the process of reviewing access levels. Which two actions should the SA take to confirm the access level? A. Confirm that the record in the table has Row Cause values of Manual and Owner B. Export Group Maintenance Tables to review access levels C. Confirm that the record in the table has Row Cause values of Manual and Sharing D. Export Object Sharing Tables to review access levels.

A (On create, a sharing row is created in the ContactShare with the Row Cause Owner. On share, one is created with Row Cause Manual) D. (Object sharing tables are for explicit and implicit grants)

Which three methods should the Solution Architect consider when creating a Business Process Map for stakeholder approval? A. Decide to conduct live workshops with 8-10 key stakeholders that deeply understand the process B. Decide to send out a questionnaire to the key stakeholders. Time is of the essence C. Determine which processes should be in scope, focus on one process at a time, start with the happy path, and Level 1 D. Establish who will sign off on the diagram and who will help build out the lower levels or add supporting content E. Delegate this task to the business SME since they are closest to the process - they will be able to produce it more accurately and timely

A, C, D

What are two suggested metrics for measuring user adoption of Salesforce? A. Login rates B. Time opportunities spend in a specific status C. Number of contacts each user creates D. Record creation

A, D

As a sales representative, I need the ability to take ownership of a new lead and document the progress so that I can provide consistent insight into my pipeline. Which acceptance criteria are best suited for the user story example? (Choose 3) A. Able to update lead status with New, Prospecting, Dead, or Closed B. Access to opportunity object C. Assign ownership to yourself from the lead queue D. Access to lead object.

A,C,D

True or false: You can filter search results by solution type and Salesforce edition. A. True B. False

A.

How can executives sponsor Salesforce and support adoption? A. Never log in to Salesforce B. Use Salesforce exclusively for reporting, and ask their teams to do the same C. Stay silent during launch D. Make it known that reps who already have a sales method don't have to use Salesforce

B

How does sizing up your organization inform your innovation process? A. It's a fun way to get stakeholders excited about innovation B. It helps to determine what needs innovating and identifies a draft problem statement C. It helps you prototype a solution D. It generates research questions for discovery

B

In what project step do users get hands-on in Salesforce and test a solution to ensure it meets expectations? A. Deploy B. Validate C. Plan D. Architect

B

In which situation would you choose a SOSL query over a SOQL query? A. You want to retrieve data from a number, date, or checkbox field. B. You're searching for a specific distinct term that you know exists within a field. C. You need to retrieve more than 2,000 records and you're searching over text fields by using an OR clause. D. You know in which objects or fields the data resides.

B

What is a characteristic of acceptance criteria? A. Limited to three testing statements. B. Answered with only a true or false. C. Listed from easiest to hardest. D. Only written in negative phrasing.

B

What is an important step when doing a dry run? A. Practice on your own B. Practice presenting in front of others C. Read directly off your Slides D. Wear Dry shoes

B

What is the purpose of using four-finger swipe? A. To increase the number of clicks B. To transition seamlessly C. To prioritize tasks D. To prevent the likelihood of crashing

B

What should be included in any data management plan? A. Communications plan B. User training C. Health check D. Cash bonuses for your admin(s)

B

When architecting record ownership, what's the suggested parameter for child records per parent to avoid data skew? A. No more than 2,000 child records per parent B. No more than 10,000 child records per parent C. No more than 100,000 child records per parent D. There isn't one—parent-child relationships don't cause data skew.

B

When does a team choose Kanban to manage its work A. The team decides it doesn't want to plan anymore. B. The team's work is difficult to predict. C. The team likes structure. D. The team can't decide what to work on and doesn't finish work on target

B

Which Salesforce solution drives meaningful interaction by letting companies respond directly to customer activity? A. Mulesoft B. Pardot C. Sales Cloud D. A and C

B

Which meetings are important for planning? A. Demo/review, retros, status meetings B. Release planning, sprint planning, backlog refinement, daily standup C. Long-term planning, reviews, demos D. Status meetings, backlog refinement, demo/review

B

Which of these is true when it comes to truncating records? A. It's not as fast as batch-deleting records and re-creating the object. B. All of the object's records are removed permanently, but the object's definition remains. C. You can truncate standard objects or custom objects that are on the master side of a master-detail relationship. D. You can truncate custom objects when your org has reached its limit on allowed custom objects.

B

While validation rules, workflow rules, and triggers allow you to preserve data integrity during normal operation, these tools can also: A. Speed up processing of large data volumes B. Slow down processing of large data volumes C. Have little to no effect on processing speed D. Not be disabled

B

A V2MOM provides: A. A framework for innovation B. A personal goal-setting tool C. A charter that aligns teams around a shared vision for success D. Version 2 of your mother

C

Kanban teams respond to unplanned work and changes by: A. Putting the new request at the bottom of the backlog B. Dropping everything to jump on the new request C. Assessing the priority of the new request and starting the work when it's at the top of the backlog D. Giving the customer/stakeholder daily updates

C

Orthodoxies are: A. The behaviors of fellow employees B. An outcome of brainstorming C. Commonly held beliefs, mindsets, or conventions that perpetuate behavior and prevent change D. A belief that a few people hold to be true

C

The main Scrum team roles have the following traits. A. ScrumMasters are an optional role, product owners can be customers, the team follows their plan. B. Product owners micromanage work, ScrumMasters prioritize work, and the team follows direction to deliver tasks. C. The team does the work, the ScrumMaster helps facilitate the process, and the product owner defines the direction for the team. D. Team members and functional managers are all responsible for prioritizing the backlog.

C

What are the two main types of B2B relationships? A. Customers and business contacts B. Business contacts and partners C. Partners and customers D. Customers and accounts

C

What are the two main types of Scrum meetings we have at Salesforce? A. Planning and inspection, and status updates B. Sprint and planning meetings C. Inspect and adapt, and planning meetings D. Release planning and sprint demos

C

What is a reason an organization might take a phased approach to implementation? A. They want all users to start using the system at the same time. B. They have lots of celebratory cupcakes ready. C. They want to realize value more quickly. D. They expect lots of staff turnover.

C

What is an outcome of a successful pilot? A. You get to network with colleagues who can help your career B. You can officially say you did a pilot C. You get feedback from your end users about what can be improved before launch D. The sales team knows who you are

C

What is interruption-driven work? A. Work items that were forgotten about when the team rushed planning and now have to be done. B. Work that is defined by someone continuously interrupting you with emails and texts. C. Work that is difficult to predict in advance but needs a team in place to handle it when it comes up. D. Work that is less important or valuable than what is currently in progress.

C

What is one of the biggest obstacles in developing a data-driven culture? A. A detail-driven staff B. Too many records C. Lack of trust in the data D. Actionable data

C

What should you do after adding a new feature? A. Contact only the person who suggested that feature B. Tell your boss C. Generate excitement by announcing the news, and train users how to use the feature D. Go on vacation

C

Which solution type can you use to automate business processes? A. Lightning Data B. Filters C. Flow template D. Case

C

Why should your company focus on improving its adoption rate? A. Improving adoption rates protects your reputation because you recommended Salesforce B. Because sales reps need another way to use their time C. Because high adoption leads to high ROI D. So Salesforce can have more users

C

How can you drive long-term adoption of a new Salesforce implementation? A. Provide access to previous systems B. Ask users to create reports C. Gather feedback D. Provide users with dashboards.

C.

When should you review your process map with stakeholders? A. After the CEO has reviewed it B. Once you have fine-tuned it C. As soon as possible D. After it is implemented

C.

What does Revenue Cloud encompass?

CPQ Billing

A manufacturing and distribution company wants to set up a B2B commerce storefront. It is important that they use inventory information to control whether the customers is allowed to order products when the inventory level is lower than the amount they requested. Which solution should the architect employ to solve for this need? A. Add validation to prevent the customer for adding the item to their cart if the desired amount is greater than the quantity on hand B. update the status of the product to not orderable when inventory is not available C. Validate the cart on checkout to prevent the user from purchasing if enough inventory is not available D. Add validation to prevent adding an item to the cart if the desired amount is greater than the quantity on hand, and validate inventory availability on checkout

D

How Might We statements: A. Limit the scope of possible solutions B. Help develop marketing messages for your new customer experience C. Focus on defining solutions for each problem D. Inform and frame the subsequent phases of the innovation process

D

How does an organization benefit from strong governance? A. Slows down project execution B. Spurs collaboration and cooperation between teams C. Ensures compliance with government contracts D. B and C E. A and B

D

How should you gather feedback on Salesforce? A. Stop reps in the hallway to see what they think B. Request that the team email you with any ideas C. Don't bother. It's already perfect D. Create a process that you can easily manage and track, such as a survey

D

What are the elements of a V2MOM? A. Vision, values, and methods over metrics B. Value, votes, metrics, obstacles, and meaning C. Vision, values, and metrics, over measures D. Vision, values, methods, obstacles, and measures

D

What is Process mapping? A. A visualization of a business B. A visual representation of a business organization C. A visual representation of a to-do list D. A framework used to create visual representations of work processes

D

What is a Salesforce solution kit? A. A set of features you enable within each cloud to connect services. B. A product overview and feature capability outline for each cloud. C. A package you install completed with integration instructions. D. Compiled guides that lay out best practices, considerations, and materials needed to start building your digital changes.

D

What is the benefit of creating a burndown list? A. It helps you delegate work B. It keeps you organized C. It encourages spontaneous actions D. A and B E. B and C

D

Which business model describes a company that focuses solely on selling products and services to other companies? A. B2C2B B. B2B2C C. B2C D. B2B

D

Which elements should be included in your launch materials? A. Acronyms like CRM B. How Salesforce will benefit your sales reps C. Where reps can find training D. B and C

D

How can you encourage reps to use Salesforce? A. Publicly recognize reps who use Salesforce frequently B. Publicly humiliate reps who aren't in your top 10 for logins C. Let everyone do their own thing, and don't bother yourself with who is using Salesforce D. Offer no training so reps can learn to use it on the job

A

If you're visiting a customer site, what is an essential item to bring? A. A MiFi device B. A backup laptop C. A backup phone D. Costumes E. Breath mints

A

One of the key attributes of Scrum at Salesforce is: A. It's a framework to organize delivery to customers. B. Teams work in long iterations or sprints. C. Everyone is organized into large, specialist teams. D. It is a framework used in sports teams, especially soccer.

A

The hard delete function in the Bulk API: A. Is disabled by default B Allows deleted records to stay in the Recycle Bin for 15 days C. Can be used only when deleting fewer than 10,000 records D. Is not a recommended strategy for deleting large data volumes

A

The headlines exercise: A. Articulates bold ideas for your company's future B. Translates existing strategies into potential headlines C. Helps to imagine what certain publications would say about your company D. Illustrates how you'll succeed at achieving your new vision

A

The primary benefit of the "Ten Things" exercise is: A. Alignment around the most dangerous orthodoxies in your organization B. A deep understanding of your customer C. A forward-looking view of your business problem D. An analysis of existing product benefits

A

A company is looking to implement a multi-cloud solution, and business leaders continue to ask for solution features they believe will improve the end-user experience. What are two ways a Solution Architect can ensure that solution features are aligned to business needs and values? A. Ensure all user stories reference an end-goal or value statement B. Ensure all user stories reference a specific user or persona C. Ensure the project manager maintains a risk log for any user stories that do not follow the right format D. Ensure the project sponsor attends every grooming session to ensure the user stories align to the business needs and values.

A (User stories include acceptance criteria clarifying the scope of the project or deliverable) B (Designing solutions for customers includes defining the end-user use case and needs)

What influences personalized recommendations? A. The solutions currently installed in your org B. Chatbots C. Your Google search history D. Technology trends

A.

What's an advantage to using skinny tables? A. Skinny tables speed up query performance with large data volumes. B. You can enable skinny tables any time without contacting Salesforce Customer Support. C. Skinny tables include soft-deleted records. D. Skinny tables get copied over to your sandbox org.

A. D - Skinny tables get copied over only to FULL sandbox orgs.

What is the hierarchy of a detailed process map? A. First process, second process, and third process B. Core process, sub process, and sub sub process C. Initial process, secondary process, and tertiary process D. Main process, dynamic process, and supporting process

B.

Which solution types are all available on AppExchange? A. Apps, campaigns, and components B. Lightning Data, campaigns, and flow blocks C. Apps, components, and flow templates D. Objects, components, and Lightning Data E. Components, Bolt solutions, and data templates

C.

What is the difference between a product backlog and a sprint backlog? A. The product backlog is a list of everything the team has committed to do. The sprint backlog is a list of things that potentially can be needed. B. The sprint backlog is prioritized by the product owner, the product backlog is prioritized by the team. C. The product backlog is prioritized, the sprint backlog is not. D. The product backlog is everything that can possibly be needed, the sprint backlog is the work committed by the team for the next 2 weeks.

D

What is the right time to tackle your company's adoption problem? A. The right time is only before you launch Salesforce B. It is only at launch C. It is only after adoption has become a problem D. Right now. You can use most tactics at any point in your Salesforce journey

D

Which is a good way to determine what features your salespeople will need in Salesforce? A. Base it on what features you used at your last company B. Use your intuition and knowledge about salespeople C. Ask a fellow admin what features they use D. Ask your salespeople via surveys or focus groups

D

Which of the following adoption resources are available to you for free? A. Trailhead B. Consulting partners C. Adoption Webinars D. A & C

D

Which of these is an ideal scenario for using external objects? A. When you have large amounts of data your users don't need to access or search B. When you're below your limit of 100 external objects, and you have a large amount of data to store C. When you have a large amount of data that you don't want to store in your org, and you need the ability to access all of it at once D. When you have a large amount of data that you don't want to store in your org, and you only need to use a small amount of that data at any one time

D

Which of these is one of the advantages of using Bulk API when uploading large volumes of data? A. Bulk API loads data in bite-size chunks, increasing the speed of jobs. B. Bulk API is optimized for real-time client applications. C. Bulk API only allows batches to be processed serially. D. Bulk API moves the functionality and work from your client application to the server.

D

Which solution type can you use to customize a web page? A. Flow action B. Building block C. Bolt solution D. Component E. Portal

D

Why are (demo) dry runs so important? A. They build confidence B. They build stamina C. They uncover problem areas in your demo D. A and C E. B and C

D

Why do some teams combine Scrum and Kanban processes? A. Because the more processes, the better the deliverable. B. Teams sometimes can't decide which process to use. C. Scrumban is fun to say. D. Teams like the Scrum structure, with the Kanban WIP limits.

D

True or false: Process mapping helps identify flaws in a business process and where improvements should be made

True

What does V2MOM stand for?

Vision Values Methods Obstacles Measures

What is a burndown list?

A demo to-do list that keeps you organized and prepared throughout the entire demo-building process

Acceptance criteria are:

A set of statements or specific conditions under which a user story is fulfilled

Solution Kits are used to:

Reduce the time-to-value for Salesforce implementation using Salesforce-approved best practices.

Process mapping includes activities that define:

- What a business does - Who is responsible - How processes are completed - How success is measured

True or False: A B2B company can have multiple accounts. A. True B. False

A

True or false: Using a Salesforce solution kit reduces time to value for connecting technology across Salesforce products. A. True B. False

A

What are two metadata types that a Solution Architect should include when documenting the data architecture of a Salesforce org? A. Record Type B. Custom Field C. Document D. Security

A, B

True or false: Architecture diagrams are visual representations of solutions and concepts within a system or solution design. A. True B. False

A. True

A project is at the end of the design phase. During a scope review meeting, the team agreed on the list of user stories in scope for each build sprint. How frequently should the next functionality reviews take place? A. Weekly B. At the end of each sprint C. Monthly D. At the end of the build phase

B

Kanban teams deliver fast by: A. Setting expectations with customers, using a Kanban board, talking to each other, having a workflow B. Visualizing flow, limiting work in progress with visual indicators, managing flow, and adapting with evolutionary changes C. Managing process flow, a single point of contact with customers, effective monitoring capabilities, and tools D. Customer focus, keeping work small, daily meetings, and tracking lead time

B

To avoid going too lean when loading lean, all but one of these should not be touched. Which is it? A. Record owners B. Organization-wide sharing defaults C. Role hierarchy D. Parent records with master-detail children

B

Who should you send your V2MOM to? A. Everyone at the company B. Anyone involved in the innovation project C. Your customers D. Your family

B

Which activity is a Solution Architect responsible for to ensure tat an as-built configuration supports the business requirements? A. Review each line of code to make sure it is as efficient as possible to governor limits B. Writing the test scripts to be used in UAT to make sure users do not try to do something they did not specify C. Specifying the range of data combinations to be used in building test scripts. D. Update the scripts used to migrate code to a repository

C.

Which component of a blueprint outlines how to migrate data between systems? A. Entity relationship diagram B. Process Flow C. Solution architecture diagram D. Reference architecture diagram

C. (The Solution architecture diagram defines the technical tools required to migrate data between systems)

What should a Solution Architect set up as the first project workshop for a new B2B multi-cloud project? A. Spring planning workshop B. Proof of concept demo C. Project definition workshop D. Request for Proposal creation

C. (This helps set the context and scope of the project to focus on the key problems they are trying to solve. A visi9on guide for the project helps deliver desired outcomes.

What's one thing user stories help you do? A. Ensure all specifications and details are listed at the beginning of the project. B. Decrease the need for collaboration. C. Add restrictions that avoid future mistakes. D. Focus on customer/end-user success.

D

What does a Salesforce Architecture Diagram show?

How different parts of a solution fit together and communicate with each other.

What is a B2B Business model?

When a company sells products or services to other companies, including partners, distributors, and others.

What is something you should ask your executives to do before you start building your Salesforce org? A. Make a large Vegas-style bet with you that Salesforce will work B. Commit to supporting Salesforce by being part of communications or requiring participation from their teams C. Make Salesforce their full-time job D. Sit down with each sales rep to discuss Salesforce with them

B

What is technology adoption? A. When you introduce a new technology to your company B. Getting people to use the solution or software that their company has purchased for them C. Choosing just the right technology solution D. An impossible task you should avoid

B

What is true about all AppExchange solutions? A. They are free. B. They help you solve challenges faster than creating solutions from scratch. C. They improve your org's runtime performance. D. They replace the Salesforce platform.

B

What's the difference between ownership skew and lookup skew? A. Ownership skew can cause record locking, while lookup skew can cause overall performance issues. B. Ownership skew involves a large number of records with the same object type being owned by a single user, while lookup skew occurs when a large number of records are associated with a single record in the lookup object. C. Ownership skew can be caused by adding custom code and a large data volume simultaneously in an automated process, while lookup skew can be caused by parking unassigned records under a generic owner. D. They're essentially the same, but they're associated with different objects within an org.

B

Within the How Might We exercise, we can generate opportunities from a problem statement by: A. Surveying customers on what they want B. Imagining what's possible if your team abandons existing orthodoxies within the problem statement C. Developing ideas around the most promising orthodoxies D. Inventing new business models

B

Universal Containers is working to improve the customer experience by using insights to drive relevant offerings and self-service capabilities. It also wants to send personalized emails and offer self-service to resolve customer issues. Which two products play a key role in a B2B e-commerce experience that resembles consumer buying experiences? A. Sales Cloud B. Service Cloud C. Marketing Cloud D. Revenue Cloud

B, C

Universal Containers has started a B2B multi-cloud implementation when a new Solution Architect joins the team. The SA realizes there are no architecture diagrams, discovery is complete, and the first user story grooming session is scheduled for next week. What should the SA do? A. Proceed with the current path the project is on; the diagrams might not be required for this project or could be done in a later stage of the project B. Meet with the project manager to raise the risk and discuss the potential impact on timelines as these artifacts are required before grooming the user stories. Then recommend to repurpose the next session to be focused on creating the diagrams C. Recommend to the PM that the creation of these diagrams be completed in parallel workstream to the project, and accept that the user stories may change as a result. D. Review all the user stories and create the required diagrams before the user story grooming session.

B.

The primary difference between a demo/review and retrospective is: A. Demo/reviews are only done by teams that build products, and retros are done by all teams. B. Retrospectives happen at release boundaries, while demos/reviews happen at least monthly. C. There's not a difference; they're interchangeable. D. The first inspects and adapts the product or service, and the second inspects how the team works.

C

Universal Contains wants to display new sales orders that are fulfilled and shipped to customers in Salesforce. UC uses an ERP to fulfill their orders and ship to the customer. There is an existing asynchronous integration to Salesforce from the ERP system. What should a Solution Architect recommend to fulfill these requirements? A. The existing integration needs to be updated to include synchronous for accounts and orders B. Order and Order lines should be pushed from Salesforce to the ERP for fulfillment and synched with Salesforce C. Orders and Order line items should be added to existing integrations and be linked to accounts with External IDs D. The existing integration needs to be updated to include synchronous order and line item integration

C

What does the what in a user story describe? A. The feature the user needs. B. The limitations placed on the user. C. The user's goal. D. The user's perspective.

C

What is a benefit of using keyboard shortcuts? A. Highlight certain areas of a presentation B. Improve navigation C. Improve speed and efficiency D. Improve screen readability

C

What's the most important thing you will learn from documenting your current sales processes? A. Who your best sales reps are B. How your sales process differs from other organizations C. Where your process needs improvement D. Which sales leaders actually answer their emails

C

Which of these is true about bulk queries? A. Bulk API can access or query compound address and compound geolocation fields. B. Bulk queries always time out when querying more than 100,000 records. C. A bulk query can retrieve up to 15 GB of data divided into 1 GB files. D. In order to keep results lean, bulk query does not support queryAll operations.

C

Which training method can be saved and used again for reps who are hired after you do your initial training? A. In-person training B. Train the trainer C. Video D. None of the above

C

Which type of architecture diagram shows technical tools and resources that you need to deliver a solution? A. Reference architecture diagram B. Code architecture diagram C. Solution architecture diagram D. Resource architecture diagram

C

Why is it detrimental to use an undefined user as the who in a user story? A. Undefined users require multiple user stories. B. Acceptance criteria for an undefined user requires extra work. C. Intention of the user can't be clearly defined. D. User stories aren't meant to be written for users outside of the company.

C

The five Scrum values are: A. Trust, Ohana, respect people, planning, and delivery B. Value, customer, time-box, communication, empowerment C. ScrumMasters, product owners, the team, subject matter experts, technical program managers D. Focus, courage, openness, commitment, and respect

D

There is an international nonprofit with chapters around the world that offer different programs depending on the region. What type of operating model should they consider? A. Centralized B. Excellence C. Prayer D. Hybrid

D

It's recommended that you enable PK chunking when bulk queries consistently time out and when: A. A table exceeds 10,000 records. B. A table exceeds 50,000 records. C. A table exceeds 100,000 records. D. A table exceeds 10 million records.

D

Kanban teams use which practices to manage flow: A. Storypoints, timebox, work in progress, velocity B. Retrospectives, planning, support policies, velocity C. Iterations, epics, subject matter experts, refinement D. Cycle time, lead time, small batch size, and throughput

D

Which of these is a principle of the Universal Process Notation? A. Limit of 5 levels B. Version control is excluded C. View and edit controlled by job title D. No more than 8-10 activity boxes on a screen

D.

True or false. The first step in creating a process map is to determine what type of process map you need. A. True B. False

False. The first step to creating a process map is to Identify the process you need to map.

What is a System of Intelligence?

Generally, a System of Intelligence is mapped between the Systems of Record and Reference and the Systems of Engagements. Systems of Intelligence lean on capabilities of machine learning, analytics, and process functions to provide insights and learnings based on the data provided

A user story helps:

Translate technical requirements into easy-to-understand ideas

What does SIPOC stand for?

Suppliers, Input, Process, Output, Customers

What is a system of Record?

System of record are generally looked at as the authoritative source of any piece of data. The data may exist across the enterprise in many states but the system of record is where it is considered correct.

What is a System of Reference?

System of reference can be seen as an authoritative source of any piece of data. If an enterprise organization has a System of Reference that it is agreed this system contains data for transactional and operational purposes.

What is a System of Engagement?

Whereas systems of Record and Systems of Reference are data prioritized, Systems of Engagement are people prioritized. Systems of Engagement enable employees, customers, and partners to work with the organization's data but within the context of the organizations processes