BA Final Quiz Questions
1. Which of the following is not one of the primary types of redress that can be sought by a consumer who believes a business has not fulfilled its basic responsibilities and met the consumer's expectations?
Establish a competitive business
In global employee relations, which of the following is not one of the top employee engagement factors that were found in the Mercer survey of six countries?
High compensation and benefits levels
1. Many companies attempted to prohibit their employees from creating or joining labor organizations before which of the following laws was passed by the U.S. Congress?
National Labor Relations Act
1. Which of the following provides the best description of the community stakeholder for an organization?
The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization.
What is cultural intelligence?
The ability to interpret and adapt successfully to different national, organizational, and professional cultures.
1. Which of the following is considered the key U.S. regulator of consumer issues according to our textbook / outline?
federal trade commision
1. The textbook's definition of sustainable business practices is the actions a company takes to reduce its environmental impact and that may lower costs and improve competitive advantage, stakeholder relationships, and the company's reputation and branding.
True
1. The 2015-2016 Paris Agreement set forth explicit business practices that multi-national corporations must adopt by 2035 to avoid global warming concerns.
false
1. When an entrepreneur founds a business with the purpose of creating social value rather than making money, the resulting social entrepreneurship can only be conducted through a nonprofit organization.
false
1. One of the key legal issues related to Consumer Relations is a business's legal responsibility for the performance of its products, which is typically described as:
product liabaility
1. The employment-at-will concept is a U.S. common law doctrine that allows either the employee or employer to terminate the relationship at any time as long as it does not violate a contract or limited other legal constraints.
true
1. Whereas Title VII of the Civil Rights Act grants legal protection to different types of employees, initiatives in workplace diversity are driven by business imperatives and ethical considerations, not legal requirements.
true
1. Which of the following is the most accurate statement of the relationship between strategic philanthropy and cause-related marketing?
Because strategic philanthropy is more pervasisve to stakeholders and impacts the firm's broader attributes and skills, it should have greater stakeholder recognition, appreciation and long-term value than cause-related marketing All of the other answers are accurate statements of the relationship Earliest attempts at philanthropic alignment with corporate goals were cause-related marketing Cause-related marketing has a narrower focus than strategic philanthropy
1. Which of the following is a carbon emissions limits approach in which each business is assigned a certain level of carbon that it is allowed to emit, but to legally exceed that level the business must purchase carbon credits from another business that has not reached its permitted carbon limits?
Cap-and-Trade Program
1. What is the main U.S. legislation that permits regulation of atmospheric emissions?
Clean Air Act
1. What experiences effectively ended the psychological contract between most employees and employers?
Employers took steps to cut costs through workforce reduction as the demands for global competitiveness increased.
1. Given the broad range of "global issues" impacting global stakeholder groups, the four responsibilities of Carroll's Pyramid are generally not relevant to multinational corporations' strategic management of those stakeholder groups.
False
1. Which of the following is not considered one of the key benefits of strategic philanthropy?
Fulfillment of businesses' responsibility to the government as a stakeholder
1. Which of the following two non-governmental organization initiatives are most influential in the current global environment on multinational corporations' global stakeholder relations and development practices generally?
Global Reporting Initiative and UN Global Compact
1. A strategic process involving stakeholder assessment to create meaningful long-term relationships with customers while maintaining, supporting, and enhancing the natural environment is called:
Green Marketing
Which of the following is not one of the components of the Charter of Fair Trade Principles / Fair Trade Certified label requirements
Mandatory trade balancing between countries
1. Which of the following is not one of the four types of partnerships for development of social responsibility described in our textbook?
Non-governmental organization partnerships
1. What is the psychological contract between an employee and his or her employer?
The beliefs, perceptions, expectations, and obligations that make up the largely unwritten agreement between individuals and their employing organizations
1. The movement to protect consumers from an imbalance of power on the side of business and to maximize consumer welfare in the marketplace is the textbook's definition of:
consumerism
1. Many businesses are adopting a triple bottom line approach, which includes consideration of each of the following types of performance except:
legal
The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization.
neighbor of choice
1. Picking the best answer from a strategic business perspective, the term "sustainability" focuses on the potential for long-term well-being of:
the natural environment, including all biological entities, as well as the interaction among nature and individuals, organizations, and business strategies.
1. Which of the following is not one of the six basic consumer rights identified in the textbook / outline?
to bargain
