BA.3
The management function known as organizing
-places employees and resources where they will be effective in achieving the organization's goals -designs the structure of the organization -creates an organization chart showing lines of responsibility and authority
The tasks of knowledge managers include
finding the right information making information known to everyone in the organization keeping information in a readily accessible place
Gen X managers understand that:
flexibility and consensus building work well there is more to life than work results are more important than hours spent in the workplace
an ex of ____utility is when a butcher produces a specific cut of beef
form
When using MBO, a manager must
formulate goals cooperatively with employees develop commitment to goals
The personal satisfaction you feel when you perform well and complete goals is an example of a(n)
intrinsic reward
What was the most important impact of the Hawthorne studies?
it changed direction from Taylor's theory to human-based management
Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as a motivator for workers?
job security
Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is
knowledge management
planning helps to solve issues related to facility layout, facility location, and inventory control.
operation management
The responsibilities of a manager implementing MBO include:
setting goals with the employee rewarding employee accomplishments
The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a _____ analysis.
situation or swat
One difference between managers and leaders is that
managers work to achieve stability while leaders embrace change.
: an outline of the fundamental purposes of an organization.
mission statement
Herzberg studied the relationship between
motivation and job related factors
Companies sometimes spend millions to move location
proximity of customers
Enabling employees so they can be empowered successfully means
giving them needed coaching training them to do the job assuring that they have the correct education
David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:
goal
theory, the basis for Management by Objectives developed by Peter Drucker in the 1960s, proposes that setting ambitious, but attainable goals can motivate workers and improve performance.
goal setting
The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.
goals
Functions included in staffing an organization are
hiring, recruiting, retaining
Leadership, coaching, and morale building are all part of a manager's __________ skills.
human relations
The Hawthorne studies concluded that worker motivation
improved when employees felt like their ideas were respected.
Management by objectives works best:
in stable situtations
Management by objectives means that managers
include employees in setting goals so the employees are self motivated
Choosing facility location has become more flexible for both companies and employees through the use of
information technology
The belief that your work makes a difference and gives you satisfaction is an example of:
intrinsic reward
Which of the following factors are part of the job environment, but do not motivate workers?
job security friendly supervisors pay
is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
leadership
The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is
leading or leadership
Management by objectives is most effective in stable situations that allow managers to make ____ ______plans with few changes.
long term
The economic slow down has had more of an effect on the _____when compared to the _____
manufacturing, service
Tailoring products to meet the needs of individual customers is referred to as mass
mass customization
A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.
mission statement
When asked in a survey their reason for changing jobs:
more participants listed lack of appreciation
Management is more progressive today. There is more emphasis on
working in teams
Tactical planning is usually done by
lower level managers teams of lower level managers
A system of goal setting and implementation designed by Peter Drucker is called
management by objectives (MBO)
How are managers today different from managers in the past?
managers today emphasize teamwork
What strategy focuses on a company deciding where to locate its operations
facility location
True or false: Frederick Gilbreth was the "Father of Scientific Management".
false
Why is planning a key management function?
Accomplishing the other functions depends heavily on having a good plan.
William Ouchi's Theory Z embraced which management ideal?
An employee could be promoted, but both evaluation and promotion would not happen quickly.
is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures.
Autonomy
What was the goal of Taylor's scientific management?
Benefit the worker Increase worker productivity Benefit the firm
The acronym for using computers to guide and control the manufacturing process is referred to as
CAM
what process requires long production runs that turn out finished goods over time?
Continuous process
What is an example of a clear performance standard?
Decrease the number of products rejected due to manufacturing defects by 10% over the next 6 months.
Which of the following is about a manager's attitudes and assumptions about workers?
McGregor's Theory X and Y
Which of the following is an example of time-motion study?
Measuring the time and amount produced by different methods and tools when shoveling coal
Which of the following tasks are associated with the leading function of management?
Motivating employees to accomplish organization goals
If one manager views most employees as motivated to do work while a second manager views most employees as lazy, they are operating under which of the following management theories respectively?
Theory Y and Theory X
What is the purpose of Management by Objectives?
To monitor the results of implementing goals To motivate all levels of the organization through goal setting and implementation To reward the accomplishment of organization goals
In the Hawthorne studies, employees were involved in the planning of the experiments. What did this cause employees to do?
believe that management respected their ideas, which motivated them
A researcher whose work was based on Taylor's was Henry L. Gantt who developed ____ plot and track production.
charts or graphs
manufacturing refers to the production of goods using less of everything.
lean
The definition of______ _______ states: skills that involve the ability to perform tasks in a specific discipline or department.
technical skills
Who performs strategic planning?
top manangemnet
3D printing is a production process also known as
additive manufacturing
The control function of management (select all that apply):
takes corrective action when necessary rewards people for work well done measures performance relative to the planned objectives and standards
The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as
task significance
A culture that focuses on the ______ and views relationship building as a waste of time is a low-context culture
tasks
Tactical planning is usually done by
teams of lower level managers lower level managers
skills involve a manager's ability to picture the organization as a whole and the relationships among its various parts.
technical
A culture that focuses on building personal relationships and _____ before focusing on tasks is a high-context culture.
trust
Frederick Taylor was nicknamed the ______ of scientific management
father of scientific management
A Theory X manager is likely to think that the primary motivators are and .
fear and punishment
The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by
Frederick Herzberg
Achieving increased productivity to benefit the worker and the firm was the goal of:
Fredrick Taylor
The "Principles of Scientific Management" was written by:
Fredrick Taylor
The generational group of managers that expect to give and get more feedback on their work are:
Gen X
A mission statement outlines the organization's fundamental purposes. It should address which of the following
Nature of the product or service Organization's self concept Customer needs
Which question would be a concern addressed in a strategic plan?
Should the firm make a long-term commitment to expand into new markets?
The key to successful employee empowerment is free-flowing _____ and information throughout the organization.
communication
Findings during the Hawthorne Studies that still affect management today include:
consulting employees during the decision making process and using their ideas
The goal of operations management is to:
create a good experience for the customer keep operations running efficiently
Which of the following tasks are associated with the organizing function of management?
creating an organizational chart
Examples of a problem solved by operations management planning as it relates to manufacturing include
facility location
The ____plan is the department manager's tool for setting daily and weekly standards and schedules to meet the company's tactical objectives.
operation
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the __________function of management.
organizing, organizational , or organization
Select assumptions made by a Theory Y manager about people.
people like to work people seek responsilbility
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:
3d printing
The definition of ______ ______ states: choosing among two or more alternatives.
decision making
is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.
leadership
Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its
product or service offering self-concept
Using factors like land, labor, and capital to create goods and services is referred to as
production
One of the challenges facing today's managers is to
deal with a workforce that is less educated
Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n)
decison
Taylor's method was to:
determine the one "best" way teach people the one best way to do their jobs study the most efficient way to do a task
Free-flowing communication and information throughout an organization are the key to successful:
empowerment
External customers include
end users dealers
Managers should try to avoid problems about _________ by ensuring that rewards are distributed on the basis of performance and that all employees clearly understand the basis for their pay and benefits.
equity
A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of
operation management
the definition of _____ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.
operational planning
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the _____ function of management.
organizing, organizational , or organization
Goods, services, and ideas are all ___ of the production process
outputs
Maslow called the needs people have for security at work and at home __________ needs.
self-actualization: physiological
An organization's vision gives it a:
sense of purpose set of values
When a computerized data control ______________ detects a problem, it notifies someone to make needed changes.
sensor
The type of planning done mostly by top management is ______ planning.
strategic
A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.
tactical
The short-term statements about what is to be done, who will do it, and when are set by managers at lower levels of the organization are know ____ plans
tactical plans
An assumption about people made by a Theory Y manager is that people:
they naturally like work
Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as ______ studies.
time motion
Studying workers as they shovel different types of materials with different types of shovels in order to determine the most efficient tool and method to use is an example of:
time motion study
Strategic planning is done by ____ mangament
top management
The definition of ______ ______ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.
top management
Strategic planning is done by _____level management.
top, upper, senior, higher, or highest
True or false: Frederick Taylor's studies were the foundation to Henry Gantt's chart development.
true
According to Herzberg, interest in the work itself is a(n)
motivation
Which type of management became the dominant strategy for improving productivity in the early 1900s?
scientific
Taylor's method of studying workers to find the most efficient ways of doing things and then teaching people those techniques is called
scientific management
tatical planning is done by:
teams of lower level managers lower level managers
Developing countries are providing new markets for companies that can provide them with needed:
technology, goods, services
Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo?
He enabled them and encouraged empowerment.
do not move people to action when present in the workplace.
Hygiene or Maintenance factors
An ______ s a specific, short-term statement of how to achieve the organization's long-term ______.
objectives, goals
______are long-term accomplishments an organization wishes to attain. _____ are short-term statements detailing how to achieve the organization's goals.
objectives, goals
According to Herzberg, the difference between motivators and hygiene factors is
overall, motivators relate to greater job satisfaction, while hygiene factors make the workplace a satisfying place to thrive.
Technical skills are the ability to
perform tasks such as filing tax forms or assembling a keyboard
Poppy is a sales manager for Shimmer Sisters Cosmetics. She told her team she expects each of them to increase their customer interactions by at least 5% in the next month. Poppy has set a(n)
performance standard
SWOT Analysis is a ____ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
planning
The management function that anticipates trends, then determines strategies and tactics to achieve them is
planning
____ is a key management function because accomplishing the other functions depends heavily on it.
planning
is a key management function because the success of the other functions depends on it.
planning
Taylor's scientific management became the dominant strategy for improving in the early 1920s
productivity
involves moving workers from one task to the next to make work more interesting and motivating.
rotation
The elements of scientific management include:
rules of work time method
Which sector has suffered less from the economic slowdown than the manufacturing sector?
service
tactical planning deals with:
setting annual budgets and deciding on activities to meet strategic objectives
The revolution in management that is currently under way suggests that the most effective managers of the future will
specialize in preforming one of the 4 management functions
The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.
staffing
The part of the management function of organizing that includes hiring, motivating, and retaining the best people is
staffing
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called
strategic planning
states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
strategic planning
As a sales rep for an eyewear company, Gemma frequently relies on the marketing department for information and materials. When using customer satisfaction to judge the success of their company, Gemma's managers should
take Gemma's satisfaction into account, because customers can be internal as well as external.
Uses of sensors to control manufacturing processes include:
the measurement of the thickness of material measuring humidity
According to Herzberg's study, which of the following were listed by workers as among the top 5 factors that create motivation instead of being dissatisfiers on the job?
Earned recognition for a job Sense of achievement
Which of the following are examples of factors that contributed to increased worker productivity during the Hawthorne studies?
Social group membership and informality. Worker involvement in managerial decisions. Management respect and interaction.
Which of the following tasks are associated with the organizing function of management?
Staffing the organization Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Preparing a structure showing lines of authority and responsibility
Which management theory uses time-motion studies to find the one best method for workers to perform each task and then teaches them that method?
Taylor's scientific management
Frederick Taylor wrote:
The principles of scientific management
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process
The process exemplified when production runs are short and machines are changed frequently to make different products is the
intermittent process
Which of the following factors are part of the job environment, but do not motivate workers?
job security pay friendly supervisors
The difference between leaders and managers is that ______ establish a vision and corporate values, while ______ carry out that vision.
leaders, managers
involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient
leadership
A company's ____is a broad explanation of why the organization exists and where it is trying to go.
vision
Which of the following are part of a situation analysis (SWOT)?
weaknesses strengths opprotunities
Which statement would a proponent of management by objectives likely make?
when it is all said and done employees must motivate themselves
By providing needed goods and services to developing markets a company:
will experience growth
Companies can minimize the perception of unfairness in the workplace by having clear and frequent communication
with all employees
Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. Other researchers who worked with him, included:
Henry L. Gantt Frank and Lillian Gilbreth
According to Ouchi's Theory, which of these elements are included in Type A management?
Individual decision making Rapid promotion
Select assumptions made by Theory X managers about people.
People are motivated to avoid punishment. People must be controlled and forced to work. People prefer to avoid work.
_____ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Planning
Which of the following are uses of robots in service industries today?
Robot vacuum cleaners in office buildings A robot delivering room service to guests in hotels
Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?
a swot analysis
According to a survey of recent college graduates, opportunities for ________ are important in attracting and retaining employees.
advancement
Vroom's expectancy theory states that the:
amount of effort an employee exerts on a specific task depends on expectations of the outcome
The type of production that puts components together is referred to as a(n) ___
assembley process
McGregor's theory states that managers motivate workers based on their_______ about workers' attitudes toward work.
assumptions
is a leadership style that involves making managerial decisions without consulting others.
autocratic
Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential
clients
Which activity is part of the planning function of management?
controlling
is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.
controlling
The main idea behind mass production is to produce a large number of a limited variety of products at a very low
cost
When using MBO, a manager must
develop commitment to goals formulate goals cooperatively with employees
Workers in a high context culture find it important to
develop relationships before starting tasks
Curtis created his own restaurant equipment company, supplying the greater Denver area, five years ago. Until now, he has never worried about instituting a formal control system. Now he is facing more cost-conscious restaurant owners. He has decided that a formal control system is needed. The first step Curtis should take is
devise a set of clear performance standards.
Middle managers are responsible for
devising the organization's strategic plan.
The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?
drucker's goal setting theory
Dax has been promoted to a first-line manager. Dax's new position will require him to spend a lot of time
evaluating the daily performance of workers.
customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
external
Self-managed teams improve productivity because the members appreciate having the ______to control their own work.
freedom
Globalization has created a need for managers to understand cultural differences in order to ____ employee around the world
motivate
Herzberg studied job-related factors as they relate to
motivation
Maslow's theory states that once needs are met they:
no longer motivate
The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.
objectives