BA.3

The management function known as organizing

-places employees and resources where they will be effective in achieving the organization's goals -designs the structure of the organization -creates an organization chart showing lines of responsibility and authority

The tasks of knowledge managers include

finding the right information making information known to everyone in the organization keeping information in a readily accessible place

Gen X managers understand that:

flexibility and consensus building work well there is more to life than work results are more important than hours spent in the workplace

an ex of ____utility is when a butcher produces a specific cut of beef

form

When using MBO, a manager must

formulate goals cooperatively with employees develop commitment to goals

The personal satisfaction you feel when you perform well and complete goals is an example of a(n)

intrinsic reward

What was the most important impact of the Hawthorne studies?

it changed direction from Taylor's theory to human-based management

Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as a motivator for workers?

job security

Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is

knowledge management

planning helps to solve issues related to facility layout, facility location, and inventory control.

operation management

The responsibilities of a manager implementing MBO include:

setting goals with the employee rewarding employee accomplishments

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a _____ analysis.

situation or swat

One difference between managers and leaders is that

managers work to achieve stability while leaders embrace change.

: an outline of the fundamental purposes of an organization.

mission statement

Herzberg studied the relationship between

motivation and job related factors

Companies sometimes spend millions to move location

proximity of customers

Enabling employees so they can be empowered successfully means

giving them needed coaching training them to do the job assuring that they have the correct education

David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:

goal

theory, the basis for Management by Objectives developed by Peter Drucker in the 1960s, proposes that setting ambitious, but attainable goals can motivate workers and improve performance.

goal setting

The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.

goals

Functions included in staffing an organization are

hiring, recruiting, retaining

Leadership, coaching, and morale building are all part of a manager's __________ skills.

human relations

The Hawthorne studies concluded that worker motivation

improved when employees felt like their ideas were respected.

Management by objectives works best:

in stable situtations

Management by objectives means that managers

include employees in setting goals so the employees are self motivated

Choosing facility location has become more flexible for both companies and employees through the use of

information technology

The belief that your work makes a difference and gives you satisfaction is an example of:

intrinsic reward

Which of the following factors are part of the job environment, but do not motivate workers?

job security friendly supervisors pay

is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

leadership

The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is

leading or leadership

Management by objectives is most effective in stable situations that allow managers to make ____ ______plans with few changes.

long term

The economic slow down has had more of an effect on the _____when compared to the _____

manufacturing, service

Tailoring products to meet the needs of individual customers is referred to as mass

mass customization

A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

When asked in a survey their reason for changing jobs:

more participants listed lack of appreciation

Management is more progressive today. There is more emphasis on

working in teams

Tactical planning is usually done by

lower level managers teams of lower level managers

A system of goal setting and implementation designed by Peter Drucker is called

management by objectives (MBO)

How are managers today different from managers in the past?

managers today emphasize teamwork

What strategy focuses on a company deciding where to locate its operations

facility location

True or false: Frederick Gilbreth was the "Father of Scientific Management".

false

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

William Ouchi's Theory Z embraced which management ideal?

An employee could be promoted, but both evaluation and promotion would not happen quickly.

is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures.

Autonomy

What was the goal of Taylor's scientific management?

Benefit the worker Increase worker productivity Benefit the firm

The acronym for using computers to guide and control the manufacturing process is referred to as

CAM

what process requires long production runs that turn out finished goods over time?

Continuous process

What is an example of a clear performance standard?

Decrease the number of products rejected due to manufacturing defects by 10% over the next 6 months.

Which of the following is about a manager's attitudes and assumptions about workers?

McGregor's Theory X and Y

Which of the following is an example of time-motion study?

Measuring the time and amount produced by different methods and tools when shoveling coal

Which of the following tasks are associated with the leading function of management?

Motivating employees to accomplish organization goals

If one manager views most employees as motivated to do work while a second manager views most employees as lazy, they are operating under which of the following management theories respectively?

Theory Y and Theory X

What is the purpose of Management by Objectives?

To monitor the results of implementing goals To motivate all levels of the organization through goal setting and implementation To reward the accomplishment of organization goals

In the Hawthorne studies, employees were involved in the planning of the experiments. What did this cause employees to do?

believe that management respected their ideas, which motivated them

A researcher whose work was based on Taylor's was Henry L. Gantt who developed ____ plot and track production.

charts or graphs

manufacturing refers to the production of goods using less of everything.

lean

The definition of______ _______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

Who performs strategic planning?

top manangemnet

3D printing is a production process also known as

additive manufacturing

The control function of management (select all that apply):

takes corrective action when necessary rewards people for work well done measures performance relative to the planned objectives and standards

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as

task significance

A culture that focuses on the ______ and views relationship building as a waste of time is a low-context culture

tasks

Tactical planning is usually done by

teams of lower level managers lower level managers

skills involve a manager's ability to picture the organization as a whole and the relationships among its various parts.

technical

A culture that focuses on building personal relationships and _____ before focusing on tasks is a high-context culture.

trust

Frederick Taylor was nicknamed the ______ of scientific management

father of scientific management

A Theory X manager is likely to think that the primary motivators are and .

fear and punishment

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by

Frederick Herzberg

Achieving increased productivity to benefit the worker and the firm was the goal of:

Fredrick Taylor

The "Principles of Scientific Management" was written by:

Fredrick Taylor

The generational group of managers that expect to give and get more feedback on their work are:

Gen X

A mission statement outlines the organization's fundamental purposes. It should address which of the following

Nature of the product or service Organization's self concept Customer needs

Which question would be a concern addressed in a strategic plan?

Should the firm make a long-term commitment to expand into new markets?

The key to successful employee empowerment is free-flowing _____ and information throughout the organization.

communication

Findings during the Hawthorne Studies that still affect management today include:

consulting employees during the decision making process and using their ideas

The goal of operations management is to:

create a good experience for the customer keep operations running efficiently

Which of the following tasks are associated with the organizing function of management?

creating an organizational chart

Examples of a problem solved by operations management planning as it relates to manufacturing include

facility location

The ____plan is the department manager's tool for setting daily and weekly standards and schedules to meet the company's tactical objectives.

operation

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the __________function of management.

organizing, organizational , or organization

Select assumptions made by a Theory Y manager about people.

people like to work people seek responsilbility

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3d printing

The definition of ______ ______ states: choosing among two or more alternatives.

decision making

is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.

leadership

Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its

product or service offering self-concept

Using factors like land, labor, and capital to create goods and services is referred to as

production

One of the challenges facing today's managers is to

deal with a workforce that is less educated

Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n)

decison

Taylor's method was to:

determine the one "best" way teach people the one best way to do their jobs study the most efficient way to do a task

Free-flowing communication and information throughout an organization are the key to successful:

empowerment

External customers include

end users dealers

Managers should try to avoid problems about _________ by ensuring that rewards are distributed on the basis of performance and that all employees clearly understand the basis for their pay and benefits.

equity

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of

operation management

the definition of _____ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.

operational planning

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the _____ function of management.

organizing, organizational , or organization

Goods, services, and ideas are all ___ of the production process

outputs

Maslow called the needs people have for security at work and at home __________ needs.

self-actualization: physiological

An organization's vision gives it a:

sense of purpose set of values

When a computerized data control ______________ detects a problem, it notifies someone to make needed changes.

sensor

The type of planning done mostly by top management is ______ planning.

strategic

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.

tactical

The short-term statements about what is to be done, who will do it, and when are set by managers at lower levels of the organization are know ____ plans

tactical plans

An assumption about people made by a Theory Y manager is that people:

they naturally like work

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as ______ studies.

time motion

Studying workers as they shovel different types of materials with different types of shovels in order to determine the most efficient tool and method to use is an example of:

time motion study

Strategic planning is done by ____ mangament

top management

The definition of ______ ______ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

top management

Strategic planning is done by _____level management.

top, upper, senior, higher, or highest

True or false: Frederick Taylor's studies were the foundation to Henry Gantt's chart development.

true

According to Herzberg, interest in the work itself is a(n)

motivation

Which type of management became the dominant strategy for improving productivity in the early 1900s?

scientific

Taylor's method of studying workers to find the most efficient ways of doing things and then teaching people those techniques is called

scientific management

tatical planning is done by:

teams of lower level managers lower level managers

Developing countries are providing new markets for companies that can provide them with needed:

technology, goods, services

Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo?

He enabled them and encouraged empowerment.

do not move people to action when present in the workplace.

Hygiene or Maintenance factors

An ______ s a specific, short-term statement of how to achieve the organization's long-term ______.

objectives, goals

______are long-term accomplishments an organization wishes to attain. _____ are short-term statements detailing how to achieve the organization's goals.

objectives, goals

According to Herzberg, the difference between motivators and hygiene factors is

overall, motivators relate to greater job satisfaction, while hygiene factors make the workplace a satisfying place to thrive.

Technical skills are the ability to

perform tasks such as filing tax forms or assembling a keyboard

Poppy is a sales manager for Shimmer Sisters Cosmetics. She told her team she expects each of them to increase their customer interactions by at least 5% in the next month. Poppy has set a(n)

performance standard

SWOT Analysis is a ____ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

The management function that anticipates trends, then determines strategies and tactics to achieve them is

planning

____ is a key management function because accomplishing the other functions depends heavily on it.

planning

is a key management function because the success of the other functions depends on it.

planning

Taylor's scientific management became the dominant strategy for improving in the early 1920s

productivity

involves moving workers from one task to the next to make work more interesting and motivating.

rotation

The elements of scientific management include:

rules of work time method

Which sector has suffered less from the economic slowdown than the manufacturing sector?

service

tactical planning deals with:

setting annual budgets and deciding on activities to meet strategic objectives

The revolution in management that is currently under way suggests that the most effective managers of the future will

specialize in preforming one of the 4 management functions

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

The part of the management function of organizing that includes hiring, motivating, and retaining the best people is

staffing

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called

strategic planning

states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

strategic planning

As a sales rep for an eyewear company, Gemma frequently relies on the marketing department for information and materials. When using customer satisfaction to judge the success of their company, Gemma's managers should

take Gemma's satisfaction into account, because customers can be internal as well as external.

Uses of sensors to control manufacturing processes include:

the measurement of the thickness of material measuring humidity

According to Herzberg's study, which of the following were listed by workers as among the top 5 factors that create motivation instead of being dissatisfiers on the job?

Earned recognition for a job Sense of achievement

Which of the following are examples of factors that contributed to increased worker productivity during the Hawthorne studies?

Social group membership and informality. Worker involvement in managerial decisions. Management respect and interaction.

Which of the following tasks are associated with the organizing function of management?

Staffing the organization Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Preparing a structure showing lines of authority and responsibility

Which management theory uses time-motion studies to find the one best method for workers to perform each task and then teaches them that method?

Taylor's scientific management

Frederick Taylor wrote:

The principles of scientific management

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

The process exemplified when production runs are short and machines are changed frequently to make different products is the

intermittent process

Which of the following factors are part of the job environment, but do not motivate workers?

job security pay friendly supervisors

The difference between leaders and managers is that ______ establish a vision and corporate values, while ______ carry out that vision.

leaders, managers

involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient

leadership

A company's ____is a broad explanation of why the organization exists and where it is trying to go.

vision

Which of the following are part of a situation analysis (SWOT)?

weaknesses strengths opprotunities

Which statement would a proponent of management by objectives likely make?

when it is all said and done employees must motivate themselves

By providing needed goods and services to developing markets a company:

will experience growth

Companies can minimize the perception of unfairness in the workplace by having clear and frequent communication

with all employees

Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. Other researchers who worked with him, included:

Henry L. Gantt Frank and Lillian Gilbreth

According to Ouchi's Theory, which of these elements are included in Type A management?

Individual decision making Rapid promotion

Select assumptions made by Theory X managers about people.

People are motivated to avoid punishment. People must be controlled and forced to work. People prefer to avoid work.

_____ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

Which of the following are uses of robots in service industries today?

Robot vacuum cleaners in office buildings A robot delivering room service to guests in hotels

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

a swot analysis

According to a survey of recent college graduates, opportunities for ________ are important in attracting and retaining employees.

advancement

Vroom's expectancy theory states that the:

amount of effort an employee exerts on a specific task depends on expectations of the outcome

The type of production that puts components together is referred to as a(n) ___

assembley process

McGregor's theory states that managers motivate workers based on their_______ about workers' attitudes toward work.

assumptions

is a leadership style that involves making managerial decisions without consulting others.

autocratic

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential

clients

Which activity is part of the planning function of management?

controlling

is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.

controlling

The main idea behind mass production is to produce a large number of a limited variety of products at a very low

cost

When using MBO, a manager must

develop commitment to goals formulate goals cooperatively with employees

Workers in a high context culture find it important to

develop relationships before starting tasks

Curtis created his own restaurant equipment company, supplying the greater Denver area, five years ago. Until now, he has never worried about instituting a formal control system. Now he is facing more cost-conscious restaurant owners. He has decided that a formal control system is needed. The first step Curtis should take is

devise a set of clear performance standards.

Middle managers are responsible for

devising the organization's strategic plan.

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?

drucker's goal setting theory

Dax has been promoted to a first-line manager. Dax's new position will require him to spend a lot of time

evaluating the daily performance of workers.

customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

external

Self-managed teams improve productivity because the members appreciate having the ______to control their own work.

freedom

Globalization has created a need for managers to understand cultural differences in order to ____ employee around the world

motivate

Herzberg studied job-related factors as they relate to

motivation

Maslow's theory states that once needs are met they:

no longer motivate

The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.

objectives