BBUS - CH.11

How do managers evaluate performance?

(1) establish performance standards (2) communicate those standards (3) compare performance to standards; (4) discuss results (5) take corrective action when needed (6) use the results for decisions about promotions, compensation, additional training or firing.

Ways to recruit employees:

1. Internal sources: it includes current employees who can be transferred, promoted, or who can recommend others to hire. 2. External sources: such as ads., public and private employment agencies...

What are the five steps in HRM planing?

1. Preparing a human resource inventory of employees. (this includes ages, names, education, skills...) 2. Preparing a job analysis. 3)Assessing future human resource demand. 4)Assessing future labor supply. 5)Establishing a strategic plan

What are fringe benefits?

Fringe benefits include sick leave, vacation pay, company cars, pension plans, and health plans that provide additional compensation to employees beyond base wages. Cafeteria-style fringe benefits plans let employees choose the benefits they want, up to a certain dollar amount.

Who are contingent workers?

Include part-time and temporary workers, seasonal workers, independent contractors, interns and co-op students.

Why has recruitment become more difficult?

Legal restrictions complicate hiring and firing practices. Finding suitable employees can be more difficult if companies are considered unattractive workplaces.

What methods help develop managerial skills?

Management development methods include on-the-job coaching, understudy positions, job rotation, and off-the-job courses and training.

Who are mentors?

Managers who supervise, coach and guide selected lower-level employees by acting as corporate sponsors.

What scheduling plans can adjust work to employees' need for flexibility?

Such plans include job sharing, flextime, compressed workweeks, and home-based work.

What types of compensation are appropriate for teams?

The most common are gain-sharing and skill-based compensation programs. Managers also reward outstanding individual performance within a team.

What is human resource management (HRM)?

The process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating and scheduling employees to achieve organizational goals.

What is selection?

The process of gathering information and deciding who should be hired, under legal guidelines, to serve the best interest of the individual and the organization.

What is Management Development?

The process of training and educating employees to become good managers and monitoring the progress of their skills over time.

What is recruitment?

The set of activities for obtaining the right number of qualified people at the right time.

What are the effects of legislation on HRM?

•Employers must know the law and act accordingly. •Legislation affects all areas of HRM. •Court cases highlight that sometimes it's proper to go beyond providing equal rights. •Changes in law and legislation occur regularly.

Most commonly used training and development activities:

•Orientation •On-the-Job Training •Apprenticeships •Off-the-Job Training •Online Training Job Simulation

What are job description and job specifications?

1. Job Description - A summary of the objectives of the job, the type of work, the responsibilities and duties, working conditions and relationship to other jobs. 2. Job Specifications -- A summary of the minimum qualifications needed to do a particular job.

What are the steps of selection?

1. Obtaining complete application forms 2. Conducting initial and follow-up interviews 3. Giving employment tests 4. Conducting background investigations 5. Obtaining results from physical exams 6. Establishing trial (probationary) work periods

The roles and responsibilities of HRM have evolved primarily because of what?

1. Organizations' recognition of employees as their ultimate resource. 2. Changes in the law that rewrote many traditional practices.

Three steps followed by recruitment employees.

1. Selection 2. Hiring 3. Orientation and training

Three steps of training and development

1. assessing organization needs and employee skills to develop appropriate training needs 2. designing training activities to meet identified needs 3. evaluating the training's effectiveness

What is job analysis?

A study of what employees do who hold various job titles. It's important in order to recruit and train employees with the necessary skills to do the job. The result of job analysis is two written statements which are job description and job specifications.

Training and Development

All attempts to improve productivity by increasing an employee's ability to perform. Training focuses on short-term skills, whereas development focuses on long term skills.

What is performance appraisal?

An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination

What is compensation and what are its common types?

Compensation is the total cash and non-cash payments that you give to an employee in exchange for the work they do for your business. The types include salary systems, hourly wages, commission plans, bonus plans, and stock options.

How can employees move within a company?

Employees can be moved up (promotion), over (reassignment), or out (termination or retirement) of a company. They can also choose to leave a company to pursue opportunities elsewhere.

What is networking?

Establishing and maintaining contacts with key managers in and out of the organization and using those contacts to develop relationships.