BCOM Test 2

appropriate information to include in the boilerplate, or positioning statement, includes which of the following

-what distinguishes the company from its competitors -the company's customers -the company's product and services

in general, for complex or analytical business communications, the average written sentence length should be ___ or fewer words

20

Which sentence demonstrates the most effective use of action verbs?

At our learning center, teachers nurture each child and monitor individual progress

traditionally, most business blog posts were authored by one or few individuals. increasingly, however, ___ are writing blogs

Company teams professional groups

Which of the following are constructive steps that can be taken to address workplace cyber incivility?

Defusing Relaxation reinterpretation

Douglas is a business professional in sales. he has anew product to promote, and he believes the product will be very popular and in demand. Douglas knows that a number of companies would benefit form offering the product. To build connections with these companies, which approach should Douglas first take?

Douglas should try to reach the companies by phone

Simone posted a question on her company's discussion forum about selecting a venue for the annual sales meeting. she noted that the venue would need to accommodate 200 people and include lodging in addition to conferences rooms. Simone asked for input and ideas. which of the following is most appropriate response

I have heard great things about skamania lodge. they host a lot of conferences and can accommodate up to 500

which sentence is written in active voice?

Mary hired three new employees the week after she approved the new budget

which of the following are potential uses for profiles on social networking platforms found in business

increased ability to locate an employee with specific knowledge access to information on business professionals with common interests

which of the following are effective techniques for increasing peoples ability to find your business blogs and wikis

indexing blogs tagging entries labeling blogs

in the business environment, corporate blogs can be written by

individuals company teams senior executives

Because business professionals use email extensively for communication, they typically associate emails with which of the following?

information overload email fatigue

as the social age takes hold in business, many larger companies are putting __ in place

intranets

The main reason that Ising a webcam for a group calls is advantageous is because

it allows for rich conversations with nonverbal cues

which of the following are positive aspects of social media use in a professional environment

less need to travel for face-to-face meetings more effective team communication greater responsiveness between businesses and clients

when experiencing a difference of opinion with others in a business social media context, which of the following actions should you take

maintain a pleasant attitude

which of the following should you do on your own professional blog

make certain that your content is accurate maintain a professional but fun and helpful tone

when businesses employ social networking as part of their culture, employees should take which of the following steps

make consistent contributions reply to comments

empty phrases in business communication

make sentences unnecessarily long fill space without adding meaning

which of the following sentences should be rephrased to use parallel language?

many entrepreneurs are adventurous and create jobs for others our success will depend on anticipating market demand, tailoring our product to customer needs, and a cost-effective advertising strategy a real estate agent will help you search for property, understand the procedures, and paperwork

which of the following are the recommended levels and types of comments for high-performing teams on business social media platforms

most comments should be directly related to work, following by 15-20 percent supportive comments and critical feedback

In a business setting, the negativity effect means that emails sent with a neutral intent are received as being

negative

In business communication, how many ideas or topics should a paragraph usually address?

one

social media facilitates which of the following for business professionals

ongoing learning about their company gaining insights into best work practices

the online experience of user 2.0 individuals includes which of the following

online content is created and modified internet connection is continuous communication tools are primarily peer-to-peer programs

on business social media, business professionals are likely to be regarded as self-promoters if they ___ the skills and interests they posses

overemphasize

When reviewing a business communication, it is best to seek feedback from

people who have demonstrated good judgement respected colleagues

Reinterpretation of uncivil electronic communication ultimately allows you to have a less ___ reaction to the email

personal

Compared to average business writers, expert business writers spend more time doing which three of the following?

planning the document thinking about the effect of the message reviewing the text

to be complete, a business communication should

provide all relevant information be specific be accurate

Which of the following are recommended steps in proofreading?

read sentences from the viewpoint of the audience read each sentence more than once correct problems with the writing style, spelling, and grammar

Redundant words and phrases

repeat the meaning of previously used words and phrases

Email is utilized ideally for which of the following types of messages in business?

routine work information stating holiday work hours the sharing of facts

communities of practice are groups focuses on

shared activities

why is it important to manage permissions and only let the correct people have accesses to shared files

shared files often contain sensitive or confidential information

the primary uses of microblogs in a business environment include which of the following

sharing announcements facilitating quick replies to questions providing immediate information

Because it is not a rich communication form, email is usually unsatisfactory for

sharing bad news

When readers receive a business message that consists of long paragraphs, they typically will

skim the text instead of reading each word

communication tools for Web 2.0 include which if the following

social networks podcasts wikis

as other members who are part of your business social media see that you respond and help others on the social media, you can specifically expect that

some of them will respond and help you

Which of the following are examples of how to indicate an instant messaging exchange is complete?

talk to you tomorrow have a nice evening

a complete business social networking profile can result in increased ___ among colleagues or organizations

teamwork

Email chains are defined as emails

that are sent back and forth among a group of people

when using business social media, awareness of boundaries means observing the separation between

the professional and the private

Which of the following contribute to cyber incivility

the quick pace of online interaction the lack of face-to-face contact online

The business professionals who write emails should have ____ in mind when composing their message

the recipients

Kurts team has been using the online discussion forum to communicate about project A, which the team has been working on for 4 months. which of the following would have been the most helpful to the team in producing quality work

the team met in real time to work through difficult points each member of the team participated regularly

business writers should avoid using buzz words because

they can be annoying to readers they are so overused that they have lost their meaning they can indicate that the writer is out of touch

in business social software, dashboards are useful for which of the following reasons

they can provide information about your coworkers they can increase work efficiency they are customizable

The use of a brief greeting in a business email and including the name if the emails recipient tend

to create goodwill

using blogs and wikis in a business setting has which of the following objectives

to offer something of worth to others to enhance efficiency of working relationships

the important principle in business writing is

to say what needs to be said in as few words as possible

When deciding how much white space to leave on a page, it is important to consider that

too little white space makes the text look cluttered too much white space makes the text look sparse

true or false: in most companies that sponsor blogs or wikis, participation is fairly low

true

true or false: profiles as part of enterprise social software systems are similar to those on Facebook and linkedin

true

In a business environment, potentially serious errors in emails include

unknowingly sending sensitive information addressing emails to the wrong recipients accidentally releasing confidential data

which of the following are ways to make use of social reading platforms

use hashtags or topical searches to track information praise other peoples contributions read important articles and posts

when highlighting words or phrases, it is best to

use one type of formatting at a time use this formatting sparingly

Which of the following are effective guidelines for achieving a natural writing style that is easy to read?

use short and simple words use action verbs use a doer-action-object sentence pattern

Web 2.0 introduced web pages that

were highly interactive

what question should the writer ask when deciding whether to reward a sentence that begins with "it is"?

what does "it is" refer to?

to make business writing easier to read and comprehend, you should

write the way the reader thinks and talks

the most effective business social media tools all include the extensive use of which of the following

written communication

the use of specific facts in your business communication will typically help convince the reader about which of the following?

you care about the reader you know what you are talking about

Which of following are appropriate ways to begin a group call?

you should engage each participant at the beginning of the call you should start the call with purpose

Which of the following are effective practices for group calls?

getting each participant involved using an agenda following up with minutes and actions items

which of the following are components of the press-release style for blog posts

headline dateline contact information

Bullets and numbering

help readers notice each item on the list make items easier to remember

Writers sometimes finalize their work without proofreading because

human nature prompts people to finish a project and move on the next one

To make certain that vital business email is correctly and fully edited and proofread before being sent, it should be written

in a word processing program

Which two of the following statements are the most specific

The store generates $6 million in annual revenues The store made $3000 more in 2013 than it did in 2012

microblogs feature entries that are limited to

a few sentences

Emails that are easy to read have which of the following features?

a subject line that clarifies the message obvious labeling of document attachments

a sentence written in active voice specifies the doer of the action. this is important because

accountability and coordination are vital in business

Which of the following could be considered flaming in emails

affronts vulgarity swear words

Out of respect for message recipients, business professionals should ensure that all emails they send

are needed are pertinent

the boilerplate comes after the blog story and briefly explains what

background about the company

passive voice is sometimes the best choice when the writer wants to

be perceived as neutral avoid sounding bossy avoid blaming anyone

of the following, the most effective way of telling external stakeholders the story about a company is through

blog posts

which of the following statements about writing blog posts for external audiences are true

blogs are an effective way to share the story of your organization with stakeholders many professionals use blogs to facilitate personal branding

Which of following are methods of achieving relaxation?

breathing deeply finding an amusing angle to the situation counting to ten

When you coordinate tasks by email, you show respect for the recipients time by

clearly stating your availability providing several possible time slots for any meetings providing details about time frames

what rapidly changing factor has led to the social age in business

communication technology

project blogs are primary used to share information about projects among

company teams

The most important consideration for written business communication is

converting a message that is easy to read

What term describes the effort and timing that it takes to get the correct people to participate in a communication

coordination

Headings and subheadings within a document should

describe the contents of each section

building a personal brand on a social media platform in a business environment can

display your credibility further your career

which of the following is the primary goal of blogs for organizations

effective public relations

E-interruptions are defined as interruptions caused by

electronic messages

For the next few years, which of the following is expected to be the most commonly-used tool for written business communications

emails

Which of the following are examples of communication channels

emails phone conversations face-to-face dialogue

businesses that use social media face which of the following risks

employee comments might negatively impact a company's reputation business hierarchy might me undermined by employees private information might be made public

which if the following are at stake in the statements and actions of business professionals on social media

employer reputation employee personal standing

meta messages are the ___ messages decoded by others from someones online presence

essential underlying

in a business environment, blogs facilitate the sharing of which of the following among business professionals

experiences ideas knowledge

True of False: If you can't take care of an email request right away, you should not respond at all until you can send a fill and detailed response

false

True of False: True task-based business emails allow the sender to completely avoid emotion

false

The review process in business communication helps ensure that

feedback from trusted business associates has been considered the document communicates the correct message and has no errors the message is written in a fair way

before you create any individual blog posts for your organization, you need tom do which of the following

gain a shared sense of the brand message clarify your company's brand