BCOMM

In a request memo, the main goals are to convey information in a way that is

Complete and easy to read

What are potential costs of making an apology?

A permanent record in a performance review, an implication of legal responsibility

What are effective elements in a routine message for making a claim?

A polite request, a focus on the merits of the claim, a compliment

How can people boost their credibility when delivering bad news?

Bear responsibility for their own role in the situation? Try to lessen the negative impact on others who are involved, tell the truth in difficult situations

What is often included in the appendixes of a business report?

Biographies, financial statements

If you want to appeal to a professional with a hub MVS, you should focus on what?

Clear business logic, option-oriented language

The views your provide in a business speech are essentially attempts to convince audience members to

Commit to some type of risk

What are applications of the AIM planning process in presentations and speeches ?

Conducting an analysis of the presentation's listeners, including supporting points to the key ideas, highlighting topic-related conclusions

Who are generally considered external partners for a business?

Consultants, joint-venture partners, suppliers

What is the most critical factor in a successful presentation?

Content development

What are essential features of a thorough, detailed approach to research?

Documentation of sources, methodical analysis

Which type of writing is characterized by statements that provide full and unambiguous meaning?

Explicit writing

Each focal point on a chart should

Help the reader notice important ideas and relationships, support one main idea

A good resume should

Highlight only a few key abilities and attributes

What type of writing is characterized by statements that provide full and unambiguous meaning?

Indirect writing

The failure to share bad news within an organization

Leads to poor performance, sometimes happens because employees don't want to be blamed when things go wrong, gives top-level officials the impression that things are more positive than they actually are

To support the story line of a report, you should

Make space for charts that convey essential information, include charts only for statistics that are directly related to the central theme

What are some key strategies for creating slides for business presentations?

Make sure that slides are easy to process, avoid making the slides too complicated

What are relaxation techniques that can help limit nervousness before a presentation?

Meditating, attending a film, emptying the mind

The most important step in composing routine messages is

Message structuring

Messages that include directions usually

Offer guidelines for specific tasks

To maintain goodwill when making a routine request, you should compose your message with a tone that has which two of the following characteristics ?

Other-oriented, positive

What method is an approach to business communications designed to help presenters not make the mistake of presenting evidence without first stating a central position?

PREP

A call to action should not

Pressure the reader very much

Seeking helpful advice during a job search includes

Searching websites that feature job listings, getting involved with professional organizations in your field, talking to experts at a university career center

The most effective thank-you notes are

Sent promptly, written by hand, and sincere

It is better to use a chart instead of a table when

The goal is to illustrate one main point or relationship, a relatively small amount of information is to be depicted

When a business speech is about people, what generally occurs?

The presentation of any statistics becomes livelier, the audience becomes more confident in the speaker

When preparing a speech about a business service, what should you consider in order to gauge the knowledge level of the audience?

The source of their information about the service, their preconceived notions about the service

Ideally, the focal point of a business presentation should be

The speaker

A fatal error in a business presentation is

To present evidence but leave out central positions

Establishing clear expectations, especially when you are the supervisor or manager, has a direct effect on

Your credibility, cultivation of interpersonal trust

The most common form of networking in the job search is

Friends, family, and colleagues

One primary goal for routine requests is to retain

Goodwill with the recipient

What is done twice as part of the PREP method for a presentation?

Stating a position

What type of supporting material would likely be most effective for audience members who are professionals with green MVSs

Statistics

A preview statement should

Summarize the report's key messages, give the reader a general idea of what the report covers

What ways can you define the scope of your research project?

You can focus on one organization/industry, you can narrow the topic itself