BCOR299 final

Factual information for reports falls into which two broad categories?

A. Primary and secondary

Which of the following is true about paragraph length?

A. Shorter paragraphs are generally considered more readable.

Which of the following statements about video resumes is most accurate?

A. They allow candidates to demonstrate their public speaking, interpersonal, and technical skills more impressively than in print resumes.

Blogs take the same care and attention as other business writing.

A. True

Smart businesses regard complaints from customers as:

A. free consulting reports from the field.

The ability to locate and identify a device as soon as its user connects to the network is known as:

A. presence technology.

In the digital age, work is increasingly being viewed as __________ rather than a place you go.

A. what you do

The _______________ of a direct reply letter generally refers in abbreviated form to previous correspondence and/or summarizes an earlier message.

B subject line

Theresa decides to follow up with an employer a few days after her interview. Which communication channel is safest for her to use if she does not want to be intrusive?

B. E-mail

What should you do when filling out a job application?

B. Look over all questions before starting

Which of the following is an example of an idiom, which can cause confusion for multicultural audiences?

B. Our products can improve your bottom line.

In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?

B. The visual appeal of her resume and cover letter she has submitted.

What is a comma splice?

B. Two independent clauses joined by a comma without a conjunction.

Which of the following sentences is written in active voice?

B. We will provide your password after you have completed the form.

As Human Resource Manager, Claire must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel to deliver this message is:

B. a face-to-face conversation.

Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical decisions, and:

B. appreciating diversity.

All of the following would have a positive impact on team behavior except

B. competing for individual recognition.

AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, _____________, and action of the audience.

B. desire

Your first step to writing an effective business report is:

B. determining its purpose.

AN established rule of thumb for choosing your attire for a business presentation is:

B. dress at least as well as the likely best-dressed person in the audience.

Because of intense competition and changing technology, _____________plays an important role for mangers through primary and secondary data.

B. efficient reporting

A 30-second pitch describing who you are and what you can offer to a company or industry is called an:

B. elevator speech.

The term flattened management hierarchies refers to:

B. fewer levels of management.

An application tracking systems (ATS) is most likely to select your resume if it focuses on:

B. nouns.

Graphics are important in business reports because:

B. readers grasp meaning from visuals more quickly than from text.

A good standard to apply to your writing is to remember that it:

B. takes the place of a personal appearance.

In responding positively to a claim, begin the message with:

B. the good news that you are complying with the customer's request.

Readers are more likely to accept negative news when:

B. they feel that the decision was fair, impartial, and rational.

When should you distribute handouts when presenting?

C. At the end of your presentation

An important question to be asking yourself during a job interview is

C. Do I want to work for this organization?

Which of the following statements about revising business message is most accurate?

C. Effective revision saves time, avoids confusion, and optimizes your credibility.

How many main ideas should be developed in a paragraph?

C. One

The primary route to hiring today continues to be:

C. Personal networking.

An effective direct-mail sales letter:

C. Presents information completely, using a personalized tone.

TED Talks are a popular example of podcasts. TED refers to:

C. Technology, Education, and Design.

One technique that improves business writing is the use of empathy, which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is:

C. WIIFM

Because Maya knows that the most important part of an e-mail is the subject line, she should:

C. adjust the subject line if the topic changes after repeated replies.

An ____________ summary provides the key points of a long report, proposal, or business plan.

C. executive

Reviewing a report's mechanics before submission refers to checking it for:

C. grammar and usage.

In today's digital age, professionalism requires all employees to maintain a positive________________ presence.

C. online

When all sentences in the paragraph relate to a single idea it is called:

C. paragraph unity

Strategic use of email, internet, voice mail, and texting are most important in developing your:

C. professional reputation.

One of the best ways to increase tolerance when communicating with those from other cultures is to practice empathy, which refers to:

C. trying to see the world through other's eyes.

Which of the following is an advantage of building a LinkedIn resume to have in addition to your printed resume?

D. All of these are advantages to building a resume on LinkedIn.

Which of the following is considered an appropriate information source for an informal report?

D. All of these are considered effective sources of information.

Which of the following is an important etiquette consideration for sending text messages?

D. All of these are important etiquette considerations for text messaging.

Active-voice sentences

D. All of these are true.

The format of a report depends primarily on its:

D. All of these should be considered when deciding on a report format.

Which of the following should you do during a panel interview?

D. Demonstrate active listening skills by leaning slightly forward and maintaining eye contact with all panel members.

Which of the following is the best advice about conducting company research?

D. Examine the company's ads and promotional materials

Which of the following countries would likely view a business contract as a binding document?

D. Germany

Which of the following is not an effective subject line?

D. Important! Please Read Now

To demonstrate tolerance and tact in the workplace, which of the following should you do?

D. Keep your personal opinions of people private.

Which of the following is the best advice regarding workplace conversation?

D. Learn to listen actively, expecting to learn something.

Which of the following is the best example of a bias-free language?

D. The servers at Cafe Divine are always professional.

Listed items should reflect parallel structure, which means that:

D. They should be expressed using the same grammatical structure.

You are selecting a channel for sending your message. Which of the following is an important factor to consider when making this decision?

D. You should consider all of these.

Positive phrasing is important in bad-news messages because it:

D. accomplishes all of these.

Documenting data in business reports:

D. achieves all of these.

A popular format of business letters, called ________________ style, aligns all parts on the left of the page.

D. block

To project a professional image when sending a negative message, you should:

D. control your emotions.

Because many companies now use social networking sites to screen job candidates, you should do each of the following except:

D. discuss your current job and you share frequently on social media so that friends and family will know.

You can overcome stage fright during a presentation by:

D. doing all of these.

Tightening your message refers to

D. looking for shorter ways to say what you need.

When you must refuse typical requests, you should first think about how the receiver will react to your refusal and decide:

D. whether to use the direct or indirect strategy.