BOT2233 HR MGMT Midterm

Which of the following statements is representative of what might be asked in a situational interview?

"Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?"

With phone and tablet video functionalities FaceTime™ and Skype™, Web-based "in-person" interview use is widespread; In a recent year about ________ of candidates took such interviews .

18%

Approximately what percentage of new college graduates are hired to fill externally filled jobs that require a college degree?

38%

The fastest growing labor force segment in the United States over the next few years will be those from ________ years old.

45-64

Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?

5

The formula used by federal agencies to determine disparate rejection rates is based on a selection rate for any racial, ethnic, or sex group less than ________ percent of the rate for the group with the highest rate.

80

According to the ________, an individual must have the requisite skills, educational background, and experience to perform a job's essential functions.

ADA

Employers primarily use bona fide occupational qualification (BFOQ) as a defense against charges of discrimination based on ________.

Age

Which court case provided details regarding how employers could validate the relationship between screening tools and job performance?

Albemarle Paper Company v. Moody

Which of the following requires employers to make reasonable accommodations for disabled employees?

Americans with Disabilities Act of 1990

According to studies, which of the following has the most influence on the outcome of a job interview?

An interviewer's first impression of the candidate

When developing a structured situational interview, the first step in the process is ________.

Analyzing the job

All of the following are guidelines for conducting an effective interview EXCEPT ________.

Asking the candidate questions that require yes or no answers

What is the primary purpose of an applicant tracking system?

Assisting employers in attracting, screening, and managing applicants

________ is the right to make decisions, to direct the work of others, and to give orders.

Authority

After creating questions for a structured situational interview, ________ need to be developed for scoring purposes.

Benchmark answers

Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company?

Benchmarking

Which of the following is the most likely outcome of using the same questions with all candidates being interviewed?

Bias reduced

The ________ gives all persons the same right to make and enforce contracts and to benefit from the laws of the land.

Civil Rights Act of 1866

High-performance work organizations are most likely characterized by all of the following EXCEPT ________.

Commitment to high production rates

Ralph works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Ralph is most likely holding the position of:

Compensation manager

Which of the following describes a job in terms of measurable and observable behaviors that an employee must exhibit to do the job well?

Competency-based job analysis

An HR manager conducting an HR audit on compensation would most likely search for ________.

Compliance with state and federal laws

What tool might be best used to assess recruitment effectiveness?

Computerized applicant tracking systems

Which of the following best explains why most firms do not provide rejected applicants with detailed explanations about the employment decision?

Concerns about legal disputes

Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which basic function of management best describes Larry's actions?

Controlling

1) What is the first step in the recruitment and selection process?

Deciding what positions to fill

Elliot, a manager at Harwood Publishing, gave a bad reference to a former employee. Elliot could most likely be accused of ________ if the information is both false and harmful.

Defamation

E-Verify is primarily used by employers to ________.

Determine if an applicant is eligible to work in the US.

The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to ________.

Develop a trained, flexible, and self-motivated workforce

Recruiting is necessary to ________.

Develop an applicant pool

Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?

Diaries

A ________ presents a manager with desktop graphs and charts that illustrate where the company stands on metrics from the HR scorecard process.

Digital dashboard

________ exists when an employer treats an individual differently because that individual is a member of a particular race, religion, gender, or ethnic group.

Disparate treatment

A workforce comprised of two or more groups of employees with various racial, gender, cultural, handicap, age, and religious backgrounds is best described as ________.

Diverse

Harley-Davidson sells a line of boots, helmets, and leather jackets indicating that the firm is pursuing which of the following strategies?

Diversification

Which of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?

Employee compensation

________ refers to being psychologically involved in, connected to, and committed to getting one's jobs done.

Employee engagement

Bob needs to find and attract applicants to his company's open positions, which is known as ________.

Employee recruiting

Which of the following best explains why employers win the majority of ADA cases?

Employees fail to prove that their disabilities affect daily living activities.

Which of the following refers to the standards someone uses to decide what his or her conduct should be?

Ethics

According to U.S. court ruling, it is always illegal to recruit applicants with gender-specific ads, but using word-of-mouth to spread information about job opportunities is legal in all situations.

False

Deciding who to extend a job offer to in the judgmental approach quantifies all the evidence and perhaps uses a formula to predict job success.

False

Discrimination is an attitude that prejudges someone based on that person's trait.

False

The Americans with Disabilities Act (ADA) requires that organizations have job descriptions that list the essential functions of all jobs.

False

Writing a competencies-based job description typically involves compiling a list of job duties.

False

Counselors in state-run employment agencies conduct all of the following activities EXCEPT ________.

Filing employer tax reports

An employer will most likely use a private employment agency in order to ________.

Fill a specific job opening quickly

Which of the following factors is NOT an acceptable basis for different pay for equal work under the Equal Pay Act of 1963?

Gender

________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.

Globalization

Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be most appropriate for Jerome?

Holding a group interview with a supervisor

What term refers to the knowledge, skills, and abilities of a firm's workers?

Human capital

Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position?

Human resource metrics

What is the first step in succession planning?

Identifying and analyzing key position needs

In which of the following situations does sexual harassment NOT violate Title VII?

If the conduct is completely consensual

When constructing a job advertisement, all of the following are aspects of the AIDA guide EXCEPT ________.

Implying long-term benefits

Which of the following describes one of the most significant demographic trends facing the U.S. workforce?

Increased number of aging workers

All of the following are characteristics of a job posting EXCEPT ________.

Indicating the preferred number of applicants

The primary purpose of strategic human resource management is to ________.

Integrate a company's strategic plan with its human resource strategies

Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?

Job analysis

The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.

Job description

The EEOC was initially established to investigate complaints about ________.

Job discrimination

Which of the following refers to the human requirements needed for a job, such as education, skills, and personality?

Job specifications

What is the first step in conducting an effective interview?

Knowing the job

In order to conduct an effective interview, interviewers should NOT ask job candidates about their ________.

Lifelong goals

Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerard is most likely a ________.

Line manager

The most important consideration when developing an online job analysis is to ________.

Make questions and the process as clear as possible

Which of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?

Manager

Which of the following is used by lawyers in disparate impact cases to show intentional disparate treatment?

McDonnell-Douglas Test

Which type of disability accounts for the greatest number of ADA claims?

Mental

Employers most likely conduct background investigations and reference checks to verify a candidate's ________.

Military service

In the management process, which of the following is an activity associated with the leading function?

Motivating subordinates

Which term refers to exporting jobs to lower-cost locations abroad?

Offshoring

All of the following are steps involved in the strategic management process EXCEPT ________.

Offshoring low-skill jobs

Jolene, a manager, delegates the authority for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process?

Organizing

Smith Industries is thinking of having another company take care of its benefits management. This is called:

Outsourcing

The basic functions of the management process include all of the following EXCEPT ________.

Outsourcing

Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their ratings into one score. This is an example of a ________ interview.

Panel

Which of the following areas is NOT a major area where human resource managers assist and advise line managers?

Performance management

What is the primary reason that mergers and acquisitions fail?

Personnel

Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on ________.

Personnel planning

Which term indicates the course of action for getting from where you are to where you want to go?

Plan

Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?

Planning

Human resource strategies are the ________ used to support a firm's strategic goals.

Policies and practices

Which of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?

Potential to lose employees who aren't promoted

Uniform guidelines from the EEOC are recommended for employers to use in matters regarding all of the following EXCEPT ________.

Psychological testing

One of the problems with direct observation is ________, which is when workers alter their normal activities because they are being watched.

Reactivity

Will works at a position in his organization where he maintain contacts within the local community and travels to search for qualified job applicants. Will's position is best described as:

Recruiter

Which of the following is the primary disadvantage of using structured interviews during the employee selection process?

Reduced opportunities for asking follow-up questions

According to surveys of HR managers, which of the following is most frequently verified during an employment background investigation?

References

Most job descriptions contain sections that cover all of the following EXCEPT ________.

Required overtime

John wants to perform external and internal audits as part of the strategic management process. What is a frequently used tool to organize relevant information on positive and negative aspects of the company and environment?

SWOT Chart

Which of the following methods for gathering background information about a job applicant is NOT recommended because of potential legal violations?

Searching social networking sites for posted information about the applicant

When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a ________ interview.

Selection

What is the first step in the basic planning process?

Setting an objective

In regards to on-campus recruiting, which of the following is most likely to help sell the employer to the interviewee?

Sincerity of the recruiter

When managers need to determine which current employees are available for promotion or transfer, they will most likely use ________.

Skills inventories

Which organization provides professional certification for human resource managers?

Society for Human Resource Management

Which function of the management process includes selecting employees, setting performance standards, and compensating employees?

Staffing

The ________ classifies all workers into one of 23 major groups of jobs that are subdivided into minor groups of jobs and detailed occupations.

Standard Occupational Classification

________ defines the nature of the company's business in terms of how it will match its internal strengths and weaknesses with its external opportunities and threats in order to maintain a competitive position.

Strategic planning

What type of interview would most likely include the following: "It must be difficult to leave a company after such strong accusations of unethical behavior. Tell me about that"?

Stress

Job analysts collecting information through observations and interviews benefit from the use of a(n) ________ to guide the process and ensure consistency.

Structured list

Which of the following characteristics of an interview would most likely raise concerns about interview discrimination?

Subjective interview questions

According to the Civil Rights Act of 1991, an employee who claims intentional discrimination can sue for all of the following EXCEPT ________.

Substantive consolidation

The process of deciding how to fill executive positions at a firm is known as ________.

Succession planning

Which term refers to software applications used to analyze and draw conclusions from HR data?

Talent analytics

Which term refers to the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees?

Talent management

One type of workers is ________, who do all or most of their work remotely, often from home, using information technology

Telecommuters

What is the most common next step in the EEOC enforcement process after a person files an employment discrimination claim?

The EEOC either accepts or refers the charge.

Which of the following includes five basic functions—planning, organizing, staffing, leading, and controlling?

The management process

Every state has a public, state-run employment service agency.

True

If a business offers its employees disability coverage, then pregnancy and childbirth must be treated like any other disability and included in the plan as a covered condition.

True

In an effective talent management system, an employee's performance appraisal would initiate training and development opportunities.

True

Interviews can be made more effective if the interviewer studies the job description and uses a standardized interview form.

True

It is illegal for employers to conspire not to hire each other's employees.

True

Managing diversity means maximizing diversity's potential benefits while minimizing the potential problems of diversity that can undermine a firm's performance.

True

Many job analysts and employers assert that in today's work environment, job descriptions based on lists of job-specific duties inhibit the worker flexibility that companies need.

True

Observation as a job analysis data collection method is most appropriate for jobs that involve physical activities.

True

The Supreme Court has held that an employee who is over 40 may sue for discrimination if he or she is replaced by a "significantly younger" employee, even if the replacement is also over 40.

True

To prevent the appearance of discriminatory hiring practices, firms are advised to avoid asking job applicants on an application form whether they own or rent a house.

True

Utilization analysis compares the percentage of minority employees at a firm with the number of similarly trained minorities available in the relevant labor market.

True

Which of the following is the primary reason that firms conduct background investigations of job applicants?

Uncover false information

Which of the following refers to highly recommended procedures issued by federal agencies regarding employee selection and record keeping?

Uniform guidelines

What is the best way to avoid most interview errors?

Use a structured interviewing format

When Apple opened its own Apple stores, this was an example of ________.

Vertical integration

The EEOC describes ________ as an informal process in which a neutral third party assists the opposing parties to reach a voluntary, negotiated resolution of a charge of discrimination.

Voluntary mediation

Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?

Walk-ins

When interviewing an applicant with a disability who uses assistive technology, which of the following questions should NOT be asked?

What is the severity and exact nature of your disability and how does the technology assist you?

Between 2012 and 2022 what ethnic group is projected to decrease as a percentage of the workforce?

White

Kate works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Kate is most likely ________.

Working as a contingent worker

Which of the following would LEAST likely foster diversity in the workplace?

appointing a small group of minorities to high-profile positions

All of the following will most likely improve the structure of an interview EXCEPT ________.

asking candidates to describe themselves

An employer is required to make a "reasonable accommodation" for a disabled individual in which of the following situations?

if a disabled person has the necessary skills, education, and experience to perform the job but is prevented by the job's current structure

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

on-demand workers

All of the following are ways for an employee to prove sexual harassment EXCEPT by proving that ________.

the verbal remarks of a co-worker were sexually flirtatious