BSMGT 2
Which of the following involves few job activities and little authority being delegated by management to subordinates?
Centralization
_________ is the orderly arrangement of effort in a group to ensure unity among members in accomplishing a common goal.
Coordination
Which of the following will help reduce existing stress in the workplace?
Coping with the stressor in the environment
________ assists a servant leader in clearly defining follower needs and provides servant leaders with essential feedback about the best way to serve followers.
Listening
The first step in the delegation process is
assigning specific duties to the individual.
The degree of responsibility that a manager possesses can be determined by appraising four major dimensions. Which of the following is NOT one?
Behavior with customers and suppliers
According to management theorists, what is the most basic method of dividing jobs?
Functional similarity method
Which of the following structures is generally better suited for large companies?
Mechanistic structure
the first step of the organizing process is
Reflecting on plans and objectives
A Level 5 leader
blends personal humility with an intense will to build long-range organizational success
Complexity of function has the tendency to increase span of management when __________.
subordinates have simple tasks
Which of the following factors most likely supports a need for more decentralization?
A heterogeneous product line
Which type of career is most conducive to having a fully mobile virtual office?
Field sales representatives
According to research, which culture excels at visioning and uniting followers behind an organizational strategy?
Southeast Asian
Which statement about stress is most likely true?
Stress at moderate levels can increase production.
Which of the following is NOT necessary for an order to be accepted and acted on?
The individual understands the order came from the manager.
Leadership is
The process of directing the behavior of others toward the accomplishment of an objective
The second step in the delegation process is
granting appropriate authority to the subordinate.
The process of people change, used to increase organizational effectiveness, is also referred to as __________.
organization development
An organizational structure in which resources and job are grouped together in order to create, produce, and market specific products or services is referred to as _________ departmentalization.
product
Which of the following should be included in a well-written job description?
A list of key duties
Which of the following is defined as an environmental demand that causes people to feel stress?
A stressor
Which of the following likely would be undertaken by an organization as part of a structural change?
Defining and clarifying jobs
the third step of the organizing process is
Dividing major tasks into subtasks
The situational approach to leadership is based on which of the following?
Each instance of leadership is different and therefore requires a unique combination of leaders, followers, and leadership situations.
According to Shetty and Carlisle, knowledge, experience, and values influence which forces in the formal structure of the management system?
Forces in the manager
Which term refers to the relationships among a firm's human resources as determined by management?
Formal structure
At Quality Electronics, departments in the firm's formal structure are determined based on the type of activity being performed within the management system. The firm has separate departments for marketing, finance, production, and research and development. Which type of departmentalization is used at Quality Electronics?
Functional
Which of the following is NOT a major task of a transformational leader?
Helping to maintain the status quo
Which of the following involves developing orderly uses for organizational resources within the management system?
Organizing
________ is a leadership approach where leaders consider it their primary responsibility to assist followers in their attempts to satisfy personal interests, needs, and goals.
Servant leadership
What was Graicunas's main contribution to span of management?
Span of management has a widespread effect on an organization.
__________ are types of equipment or processes that assist organization members in the performance of their jobs.
Technological factors
Which of the following is an example of a structure behavior?
Telling subordinates how to complete a job assignment
The situational factor asserting that it is more difficult to manage a large number of individuals who work in difficult and involved activities is called ________.
complexity of functions
The third step in the delegation process is
creating the obligation for the subordinate to perform the duties assigned.
At Wilson Industries, there are three majors buyers of the firm's products that make up 90% of all of Wilson Industries' sales. To help facilitate dealing with each of these buyers, the company departmentalized by creating a department for each one. This is known as departmentalization by ________.
customer
Marcia, a manager, assigns workers specific job activities and gives them the needed authority to complete them. This example best illustrates ________.
delegation
Which of the following refers to the idea that the more a leader believes in his or her subordinates, the more the subordinates tend to achieve?
The Pygmalion effect
Which factor is LEAST important to consider when change is being made to help ensure the success of the change?
The cost of the change
According to the Tannenbaum and Schmidt leadership continuum, when a manager becomes an equal member of a problem-solving group, what type of leadership behavior is being exhibited?
The manager permits the group to make decisions within prescribed limits.
A __________ is a good listener, provides emotional support, and leads by example.
coaching leader
Putting organizational goals ahead of personal desires or activities falls under which dimension of responsible management behavior?
Attitude toward subordinates
_________ is leadership in which the leader is deeply aware of moral perspectives and is confident, optimistic and of high moral character.
Authentic leadership
________ is the right to act in certain designated ways to directly influence others.
Authority
Which concept asserts that a person at the top of an organization chart holds the most authority and a person at the lowest part of an organization chart holds the least amount of authority?
Scalar relationship
__________ refers to the extent to which an organization uses vertical levels to separate job responsibilities.
Vertical dimensioning
Which term refers to a group of employees formed by managers that are often geographically separated and hold meetings using an intranet or the Internet?
Virtual team
A leadership behavior that reflects friendship, mutual trust, and respect, and is used with the goal of good human relationships is called _________.
consideration behavior
Authentic Leadership
involves leaders who are deeply aware of their own and others' moral perspectives and who are confident, hopeful, and of high moral character
Authentic leaders possess moral courage, which __________.
is the strength to take actions that are consistent with moral beliefs despite pressures, either inside or outside of the organization, to do otherwise
Which statement best explains why it is more important to clarify the job activities of managers than nonmanagers?
Managers can actively participate with superiors.
Melinda has an unwavering commitment to do whatever is needed to build success for the company she works for. This is an example of the Level 5 leader element known as ________.
professional will
As a manager at Dixon Industries, Parker has the ability to establish a network of employees who are able to solve implementation issues as they occur. Which of the following is Parker most likely exhibiting?
Organizing skills
The Likert studies at the University of Michigan identified a basic leader behavior type that focused primarily on the work being done by subordinates. This is known as ________ behavior.
job-centered
Which of the following is a commonly voiced opinion of OD efforts by managers?
The total costs of an OD program are difficult to gauge at the time the program starts.
In the __________, staff personnel use their professional expertise to solve organizational problems.
advisory or counseling role
Departmentalizing is the process of
establishing departments within the management system.
Which of the following is NOT a benefit of making tentative changes?
The full change can be implemented more quickly.
__________ is the management principle that recommends that an individual have only one boss.
Unity of command
the fourth step of the organizing process is
Allocating resources and directives for subtasks
the second step of the organizing process is
Establishing major tasks
Which leadership theory stresses follower maturity as a determinant of appropriate leader behavior?
The life cycle theory of leadership
Vertical dimensioning refers to
the extent to which an organization uses vertical levels to separate job responsibilities.
Horizontal dimensioning of an organization refers to
the extent to which firms use lateral subdivisions or specialties within an organization.
The _______ approach to leadership holds that good leaders are born, not made.
trait
Ashley is a leader who inspires success by profoundly affecting the beliefs and values of followers, which creates a sense of duty among followers. Ashley would be best described as a(n) ________ leader.
transformational