BUA 380, Computer 12: Communication in Organization

Communication

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Lack of source familiarity or credibility

Lack of common context

Carl Rogers, founder of the "person-centered" approach to psychology created 5 rules for active listening:

Listen for message content Listen for feelings Respond to feelings Note all cues Paraphrase and restate

Semantics

The meanings of words and the study of meaning in communication

encodes

The translation of ideas into words

medium

The way that a senders message is conveyed

non verbal

body language, eye contact, facial expression, posture, touch, space,

Biased language

can offend or stereotype others on the basis of their personal or group affiliation.

proxemics

denote the different kinds of distance that occur between people

crucial conversations

discussions where not only the stakes are high but also where opinions vary and emotions run strong

Filtering

distortion or withholding of information to manage a person's reactions.

Barriers to Effective Communication

filtering, selective perception, information overload, emotional disconnects, lack of source familiarity or credibility, workplace gossip, semantics, gender differences, differences in meaning between Sender and Receiver, and biased language

active listening

giving full attention to what people are saying

Emotional disconnects

happen when the Sender or the Receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier

grapevine

informal gossip network within a organization

Information overload

occurring when the information processing demands on an individual's time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing

receiver

person who receives the message

selective perception

personal filtering what we see and hear to suit our own needs.

Jargon

the language of specialized terms used by a group or profession

Communication fulfills three main functions within an organization:

(1) transmitting information, (2) coordinating effort, and (3) sharing emotions and feeling

Communication in three categories

(1) verbal communication, in which you listen to a person to understand their meaning; (2) written communication, in which you read their meaning; and (3) nonverbal communication, in which you observe a person and infer meaning.