BUA 380, Computer 12: Communication in Organization
Communication
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Lack of source familiarity or credibility
Lack of common context
Carl Rogers, founder of the "person-centered" approach to psychology created 5 rules for active listening:
Listen for message content Listen for feelings Respond to feelings Note all cues Paraphrase and restate
Semantics
The meanings of words and the study of meaning in communication
encodes
The translation of ideas into words
medium
The way that a senders message is conveyed
non verbal
body language, eye contact, facial expression, posture, touch, space,
Biased language
can offend or stereotype others on the basis of their personal or group affiliation.
proxemics
denote the different kinds of distance that occur between people
crucial conversations
discussions where not only the stakes are high but also where opinions vary and emotions run strong
Filtering
distortion or withholding of information to manage a person's reactions.
Barriers to Effective Communication
filtering, selective perception, information overload, emotional disconnects, lack of source familiarity or credibility, workplace gossip, semantics, gender differences, differences in meaning between Sender and Receiver, and biased language
active listening
giving full attention to what people are saying
Emotional disconnects
happen when the Sender or the Receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier
grapevine
informal gossip network within a organization
Information overload
occurring when the information processing demands on an individual's time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing
receiver
person who receives the message
selective perception
personal filtering what we see and hear to suit our own needs.
Jargon
the language of specialized terms used by a group or profession
Communication fulfills three main functions within an organization:
(1) transmitting information, (2) coordinating effort, and (3) sharing emotions and feeling
Communication in three categories
(1) verbal communication, in which you listen to a person to understand their meaning; (2) written communication, in which you read their meaning; and (3) nonverbal communication, in which you observe a person and infer meaning.