BUAD 205 Ch. 15 Reading Quiz

Shareen bought a pizza from a new pizza shop in town. She and her family all agreed the pizza tasted terrible, and the crust was like carboard. Which dimension of quality were they describing?

Aesthetics

Which of the following uses robot harvesters to pick fruit from a variety of trees?

Agrimation

Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?

Cellular

Which of the following statements about manufacturing technology is true?

Computer-assisted manufacturing generates resistance.

Drew is planning a new manufacturing facility for his line of remote-controlled superheroes. He is afraid that if he builds a plant that is too small, he may miss opportunities, but if he builds a plant that is too large, he will incur expenses that cannot be covered. What should Drew use when deciding how much capacity to plan for?

Demand

Which of the following inventory types provides ready supply of products on customer demand and enables long, efficient production runs?

Finished goods inventory

Which of the following includes robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another?

Flexible manufacturing systems

Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide fresh and high-quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.

Materials

How does productivity affect the standard of living for a country when goods are exported?

Money from the exports is brought back to the country.

When Katia went to the emergency room, the doctor thought Katia had broken her wrist, and sent her to another part of the hospital for an x-ray. When the break was confirmed, Katia was sent to a separate area to have a cast put on her hand. In this example, which type of layout does the hospital have?

Process layout

Decisions regarding quality, cost, and design of products and services are all part of the _____ mix.

Product-service

Which of the following has become one of the most competitive points in business today?

Quality

What is the first step in managing quality effectively?

Understanding the meaning of quality

Globe-Mart, a large chain of department stores, strategically places distribution centers throughout the United States. In this context, Globe-Mart has made a _____ decision.

facilities location

Dina works in a residential construction company. She travels to the job site to build a house. The residential construction uses a _____ layout.

fixed-position

All of the following are basic kinds of inventories EXCEPT _____.

human resources

Spending more money on research and development involves an outlay of additional capital. In the short term, it may seem to reduce productivity, since inputs may increase relative to outputs. However, in the long run, it should improve productivity by _____.

identifying new products

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preferences belong to the _____ industry.

manufacturing

Acceptance sampling involves sampling finished goods to ensure that quality standards have been met. It is a(n) _____ method.

statistical quality control

Within operations, managerial control ensures _____.

that resources and activities achieve primary goals