BUS-110 CH 12 Managing Processes

Operations managers are responsible for:

Cutting activities that don't add value to a finished product

________ is an inventory strategy that companies employ to increase efficiency and decrease waste by receiving goods only when they are needed in the production process.

Just-in-time (JIT) inventory control

________ is the type of process that Walmart uses to replenish their items that have sold, according to the point-of-sale system.

Just-in-time (JIT) inventory control

The cost of prevention in the Sigma Six cost-of-quality (COQ) equation includes:

cost to verify quality practices

A PERT chart identifies the ________, which is the sequence of activities that will entail the greatest amount of time.

critical path

A logistics manager is in charge of managing ________ related to the incoming flow of resources that a company needs to produce its goods or services.

everything

It is possible to do material-requirements planning (MRP) by hand, however ________ MRP systems are software-based.

most

Materials-requirements planning (MRP) is a production planning, scheduling and inventory control system used to manage manufacturing processes. ________ MRP systems are software-based.

most

A PERT chart is designed to:

organize activities in the most efficient sequence

A ________ is a high volume of good which are produced efficiently by people, equipment or departments and arranged in an assembly line.

product layout

A high volume of goods is produced efficiently by people, equipment or departments arranged in an assembly line when using which layout?

product layout

Number, location, and networks of suppliers are just some of the issues addressed by:

supply chain management

3D printing is a form of computer-aided production that builds a(n)________ object by adding layers of material, one upon the other until an object is created.

three-dimensional

Supply chain management involves:

work-in-process inventory

Yankee Candles uses ________ to mass customize their candles.

3D printing

Supply Chain Management coordinates:

Acquisition, scheduling, and receipt of all components

In Batch Production, workers commonly participate in the process:

At the beginning and at the end

Which method of production describes the process of inputs going through stages of production together in groups?

Batch Production.

Just-in-time inventory controls (JIT) compare with MRP systems in this way:

Both are systems focused on reducing inventory costs while making materials available for on-time production.

The ability for a company to link ________together, enables them to design and manufacture goods faster and more efficiently.

CAD to CAM

A company can utilize ________ to minimize waste and reduce energy consumption of raw materials during the production process.

CAM

The ability to test a product concept digitally before prototyping is possible by using:

Computer-aided design (CAD)

________ is widely used to produce computer animation for special effects in movies, advertising and technical manuals.

Computer-aided design (CAD)

Materials-requirement planning systems (MRP) were developed for the following reasons EXCEPT:

Determine appropriate pricing for products based on materials purchased.

A material-requirements planning system is intended to meet one of the following objectives:

Ensure that materials are available for production

Services industry operations management includes:

Event staffing and security, supplies purchase, and safety of guests

Swisher cigar factory makes little cigars and big cigars on the same machine. This is an example of using:

FMS

You are the operations manager of a delivery service company, having a large contract with Amazon Prime for local delivery of goods to consumers. Which statement best describes your job?

Fulfill all obligations of the Amazon Prime delivery contract including fleet management, logistics, on-time delivery, personnel management and weather-delayed contingencies.

A ________ chart is useful when the production process is fairly simple and the activities aren't interrelated.

Gantt

Through the International Organization for Standardization (ISO), it's possible to find out:

How a company does its work

Walmart uses their point-of-sale system to track the sale of items and then replenish the items automatically through:

Just-in-time (JIT) inventory control

To provide encouragement and a consistent quality standard, the U.S. government created the ________ to encourage companies to improve quality.

Malcolm Baldrige National Quality Award

Standardized products produced in large quantities describes:

Mass Production

A heavy investment in machinery and equipment is generally required for:

Mass production

Is being able to multitask, or cognitively focus on two different tasks at the same time, something that humans can do?

No, it is impossible for humans to multitask

Project or Job based production uses processes to produce:

One product at a time

Converting raw materials into finished goods is the role of:

Operations Management

Operations management for a business includes:

Planning, scheduling and supply chain management

You are the Operations Manager for a high-end furniture manufacturer. Your marketing department has introduced a line of custom, made-to-order products that vary in style and will be sold in small quantities due to the high cost of the products. You decide to use this type of facility layout for the production:

Process layout.

PERT is useful when the production process is fairly complex, and it stands for:

Program Evaluation and Review Technique

Producing a one-of-a-kind finished good is characteristic of:

Project or Job-based production

Mass produced products are:

Standardized

________ is a technique used by many companies to identify areas for improvement.

Statistical process control

Acquiring, scheduling and receiving all components of a product or service is known as:

Supply Chain management

Some of the differences between logistics and supply chains are that:

Supply chains involve both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies. Logistics refers to distribution activities in one company.

What is the effect of task switching while studying?

Task switching negatively impacts learning

The major difference in usage between Gantt, PERT, and CPM is:

The degree of complexity of the project(s).

You are the operations manager for a custom yacht company. Which is a true statement?

You must stay in close communication with the customer to assure his needs are addressed

Supply chain management involves:

all movement and storage of raw materials

To determine the financial return on a quality initiative, the ________ must be calculated.

cost of quality (COQ)

Six Sigma practices:

emphasize a clear focus on achieving quantifiable financial returns

A manager in charge of inbound logistics manages ________ related to the incoming flow of resources that a company needs to produce its goods or services.

everything

The outcome of a service industry operation is generally a customer:

experience

Of all the pieces of the planning puzzle, the ________ is the most strategic and critical.

facility layout

Walmart is looking to build a new store in the local area and the ________ is the most strategic and critical step of the planning process.

facility location

An airplane manufacturer assembles a plane in one location and the workers and equipment go to the airplane when they need to work on it. This is an example of a:

fixed-position layout

A ________ is typically built into either machine flexibility or routing flexibility.

flexible manufacturing system

Logistics may have either an external focus (outbound logistics) or a(n):

inbound focus

Many companies will use 3D printers in the production process. A 3D printer is a type of:

industrial robot

Flexible manufacturing is used by Swisher cigar to make little cigars and big cigars on the same machine. This is an example of using:

machine flexibility

Operation managers still need to plan for and control inventory by using:

material-requirements planning system

Supply-chain activities ________ in order to achieve the lowest total logistics cost.

must be well coordinated

Supply-chain activities must be well coordinated in order to achieve the lowest total logistics cost. If only one of the activities is optimized, ________ may increase the total cost

trade offs