BUS-161 Human Relations

problem

A problem exists whenever there is a difference between what is actually happening and what the individual or group wants to be happening.

brainstorming

Brainstorming is the process of suggesting many alternatives, without evaluation, to solve a problem.

consensus mapping

Consensus mapping is the process of developing a group consensus solution to a problem.

cost-benefit analysis

Cost-benefit analysis is a technique for comparing the cost and benefit of each alternative course of action.

creativity

Creativity means the ability to develop unique alternatives to solve problems.

decision-making

Decision-making is the process of selecting an alternative course of action that will solve a problem.

nominal grouping

Normal grouping is the process of generating and evaluating alternatives through a structured voting method.

problem solving

Problem solving is the process of taking corrective action in order to meet objectives.

synetics

Synetics is th process of generating novel alternatives through role playing and fantasizing.

Delphi technique

The Delphi techique polls a group through a series of anonymous questionnaires.

decision-marking model

The decision-making model steps are as follows: step (1) define the problem; step (2) set objectives and criteria; step (3) generate alternatives; step (4) analyze alternatives and select one; and step (5) plan, implement the decision, and control.

devil's advocate technique

The devil's advocate technique requires the individual to explain and defend his or her position before the group.

stage in the creative process

The four stages in the creative process are (1) preparation, (2) possible solutions, (3) incubation, and (4) evaluation.

normative leadership model

The normative leadership model has time-driven and development-driven decision trees that enable the user to select one of five leadership styles (decide, consult individually, consult group, facilitiate, and delegate) appropriate for the situation.