BUS 201 Chapter 4
In the video Joe states: "I just feel like I'll never learn this new job. I just feel like I can't do everything well." Assume that Joe feels unhappy and dissatisfied with his job based on his comments. If this is true, which of the following influences on job satisfaction would be the best explanation for why he would experience job dissatisfaction? Choose the correct answer. a. Attitudes b. Personality
a. Attitudes
After hearing Alex's advice and seeing Alex's reaction, Joe quit his job. Assume that Joe felt frustrated and discouraged after his conversation with Alex and later a co-worker saw him visibly upset. Which concept from the chapter would best explain why Joe quit? Choose the correct answer. a. Emotion b. Cognitive dissonance
a. Emotion
Alex supports Joe and helps him to find a mentor so that he can get up to speed at his job. As a result, Joe is able to perform effectively and meet his production numbers. Alex expressed confidence in Joe, which seemed to help him gain confidence in his ability to learn his job. Which concept best explains what occurred? Choose the correct answer. a. Self-fulfilling prophecy b. Distributive fairness
a. Self-fulfilling prophecy
If you couldn't explain expectations and offer to coach him, which of the remaining options would you choose? *You will receive points regardless of the answer you choose, however you may see that some options are better than others.* a. Threaten reassignment to motivate him b. Tell him to keep trying
a. Threaten reassignment to motivate him
Which of the following potential responses seems to best address the current situation? *You will receive points regardless of the answer you choose, however you may see that some options are better than others.* Please select one of following options: a. Threaten reassignment to motivate him b. Explain expectations and offer to coach or find solutions
b. Explain expectations and offer to coach or find solutions
Alex threatens to reassign Joe to the night shift to better motivate Joe but he doesn't react positively. Assume that Joe continues to struggle with his performance and Alex gets upset because he is hurting production. Assume that Alex visits Joe's work area. Alex yells at Joe about his production and then reassigns him to the night shift in front of all the other co-workers. In reaction to this treatment Joe sabotages the quality of a production run. What concept would best explain why Joe would sabotage company production in this situation? Choose the correct answer. a. Contrast effect b. Interactional fairness
b. Interactional fairness
