BUS 271 exam 1
downward communication
communication from supervisor to employee
formal communication network
dictated by the technical, political, and economic environment of the organization
availability heuristics
estimation of how likely an event is based on availability ex. lottery
unstructured interview
free exchange of information with no specific agenda
horizontal (lateral) communication
interactions between people/units on the same level
social media
internet based apps that allow the creation and exchange of content
stress interview
interview format designed to place interviewee in anxiety producing situation to evaluate their performance
structured interview
interviewer follows agenda including a checklist of items or series of questions designed to elicit necessary information
organizational communication
the movement of information within the company structure
upward communication
type of communication that is generally response to requests from supervisors
resume
vital communication tool that provides basis for judgment about a persons capabilities on the job
telecommuting
working at home and sending/receiving work electrically
thank you note
written after interview; thank interviewer, highlight eagerness for position
STAR method
Situation-set up scenario Task- identify the problem Action- explain the specific action R- results of your action
levels of communication
1. interpersonal- with oneself 2. interpersonal- between two people 3. group- within a group 4. organizational-with entire organization 5. public- outside world
parts of a resume
1. objective 2. education 3. experience 4. skills 5. honors and activities
Application process
1. research 2. identify position 3. resume 4. supplement resume 5. interview
diversity skills
ability to communicate effectively with both men and women of all ages, cultures, and minority groups
Interferences
also called barriers; numerous factors that hinder the communication process
levels of organizational culture
artifacts beliefs & values assumptions
ethnocentrism
assumption that ones own cultural norms are the right way to do things
business dimension 1
behavior that is illegal and unethical
business dimension 2
behavior that is illegal but ethical
business dimension 4
behavior that is legal and ethical
business dimension 3
behavior that is legal but unethical
stereotypes
mental pictures one group forms of characteristics of another; assumption that all members of a group are the same
external messages
messages intended for recipients outside organization
internal messages
messages intended for recipients within the organization
informal communication network
network of communication that develops as people interact with formal system to accommodate social and psychological needs
ethics
principles of right and wrong
cultural socialization
process of understanding how work gets done and how individuals should interact in the organization
Cialdini's 6 weapons of influence
reciprocation commitment & consistency social proof authority scarcity attractiveness
transactional model
sender --> message--receiver <--feedback (repeat)
judgment hueristics
shortcuts that allow for simplified thinking
synergy
situation in which the whole is greater than the sum of the parts
team
small number of people who work together for a common purpose
kinesics
study of body language; leaned from ones culture
proxemics
study of cultural space requirements
chronemics
study of how a culture perceives time and its use