BUS 271 exam 1

downward communication

communication from supervisor to employee

formal communication network

dictated by the technical, political, and economic environment of the organization

availability heuristics

estimation of how likely an event is based on availability ex. lottery

unstructured interview

free exchange of information with no specific agenda

horizontal (lateral) communication

interactions between people/units on the same level

social media

internet based apps that allow the creation and exchange of content

stress interview

interview format designed to place interviewee in anxiety producing situation to evaluate their performance

structured interview

interviewer follows agenda including a checklist of items or series of questions designed to elicit necessary information

organizational communication

the movement of information within the company structure

upward communication

type of communication that is generally response to requests from supervisors

resume

vital communication tool that provides basis for judgment about a persons capabilities on the job

telecommuting

working at home and sending/receiving work electrically

thank you note

written after interview; thank interviewer, highlight eagerness for position

STAR method

Situation-set up scenario Task- identify the problem Action- explain the specific action R- results of your action

levels of communication

1. interpersonal- with oneself 2. interpersonal- between two people 3. group- within a group 4. organizational-with entire organization 5. public- outside world

parts of a resume

1. objective 2. education 3. experience 4. skills 5. honors and activities

Application process

1. research 2. identify position 3. resume 4. supplement resume 5. interview

diversity skills

ability to communicate effectively with both men and women of all ages, cultures, and minority groups

Interferences

also called barriers; numerous factors that hinder the communication process

levels of organizational culture

artifacts beliefs & values assumptions

ethnocentrism

assumption that ones own cultural norms are the right way to do things

business dimension 1

behavior that is illegal and unethical

business dimension 2

behavior that is illegal but ethical

business dimension 4

behavior that is legal and ethical

business dimension 3

behavior that is legal but unethical

stereotypes

mental pictures one group forms of characteristics of another; assumption that all members of a group are the same

external messages

messages intended for recipients outside organization

internal messages

messages intended for recipients within the organization

informal communication network

network of communication that develops as people interact with formal system to accommodate social and psychological needs

ethics

principles of right and wrong

cultural socialization

process of understanding how work gets done and how individuals should interact in the organization

Cialdini's 6 weapons of influence

reciprocation commitment & consistency social proof authority scarcity attractiveness

transactional model

sender --> message--receiver <--feedback (repeat)

judgment hueristics

shortcuts that allow for simplified thinking

synergy

situation in which the whole is greater than the sum of the parts

team

small number of people who work together for a common purpose

kinesics

study of body language; leaned from ones culture

proxemics

study of cultural space requirements

chronemics

study of how a culture perceives time and its use