Bus 275 Ch 13

Identify a step that managers can take to motivate employees using the expectancy theory. a. Avoid publicizing the way in which pay decisions are made b. Overreward employees c. Empower employees to make decisions d. Reduce employees' inputs

Empower employees to make decisions

Which of the following defines motivation? a. It is the abundance or shortage of critical organizational resources in an organization's external environment. b. It is the examination of one's own conscious thoughts and feelings. c. It is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal. d. It is the attractiveness or desirability of a reward or outcome.

It is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.

Which of the following steps is a manager most likely to take if he or she is using goal-setting theory as a motivational tool for his or her employees? a. Refraining from providing frequent, performance-specific feedback b. Refraining from reinforcing wrong behaviors c. Making sure workers truly accept organizational goals d. Reducing employees' inputs

Making sure workers truly accept organizational goals

Which of the following exemplifies an intrinsic reward? a. Rani receives an annual bonus. b. Dorothy gets promoted at work. c. Richard enjoys his job and sees it as a chance to learn something new. d. Samantha receives a cash reward for good job performance.

Richard enjoys his job and sees it as a chance to learn something new.

According to Maslow, which of the following is on the top of the hierarchy of needs? a. Physiological needs b. Self-esteem needs c. Self-actualization needs d. Safety needs

Self-actualization needs

Kathleen is elated after getting promoted to senior sales manager. She aims to get her next promotion by the end of the next fiscal year. She wants to gain more recognition in the organization and in the society. In the context of Maslow's Hierarchy of Needs , this scenario best illustrates Kathleen's _____. a. esteem needs b. belongingness needs c. physiological needs d. safety needs

esteem needs

When people perceive that they have been underrewarded, they tend to: a. experience guilt. b. exhibit high tolerance. c. focus on integrating deep-level diversity differences. d. experience anger or frustration.

experience anger or frustration.

With continuous reinforcement schedules, a consequence: a. follows every instance of a behavior. b. is delivered following a specific number of behaviors. c. is delivered following a different number of behaviors. d. follows a behavior only after a fixed time has elapsed.

follows every instance of a behavior.

According to goal-setting theory, _____ is the extent to which a goal is hard or challenging to accomplish. a. goal instrumentality b. goal specificity c. goal valence d. goal difficulty

goal difficulty

Juan wants to take a few insurance policies for financial security. Therefore, he compares different insurance products online to find the ones with good returns. In the context of Maslow's Hierarchy of Needs , this scenario best illustrates Juan's _____. a. belongingness needs b. physiological needs c. safety needs d. esteem needs

safety needs