BUS 395 - Ch. 9
how many processes are involved with project resource management
4
groupthink
Conformance to the values or ethical standards of a group
What are the five stages in Tuckman's model of team development, in chronological order?
Forming, storming, norming, performing, and adjourning
RACI
Responsibility, Accountability, Consultation, Informed
power
ability to influence behavior to get people to do things they would not otherwise do
what are the three categories in McClelland's Acquired-Needs Theory
achievement, affiliation, power
According to McClelland's acquired-needs theory, people with a high need for ---- desire harmonious relationships with other people and need to feel accepted by others.
affiliation
what are the different kinds of power
coercive legitimate expert reward referent
synergy
concept that the whole is equal to more than the sum of its parts
Which method for conflict management should be used when both the task and the relationship are of high importance?
confrontation
what are the five modes for handling conflicts
confrontation compromise smoothing forcing withdrawal collaborating
Which process involves building individual and group skills to enhance project performance?
developing the project team
staffing management plan
document that describes when and how people will be added to a project team and taken off it
responsibility assignment matrix (RAM)
grid that maps the work of the project to the people responsible
A staffing management plan often includes a resource ----, which is a column chart that shows the number of resources assigned to the project over time.
histogram
McGregor's Theory X and Theory Y
human relations approach to management
Which type of intelligence involves the capacity to understand the motivations, intentions and desires of others?
interpersonal
Which concept refers to matching certain behaviors of the other person?
mirroring
McClelland's Acquired-Needs Theory
person's specific needs are acquired or learned over time and shaped by life experiences
Maslow's Hierarchy of Needs
physiological, safety, social, esteem, self actualization
what are the processes involved with project resource management
planning resource management estimating activity resources acquiring resources developing and managing project team controlling resources
project resource management
processes required to make the most effective use of the human and physical resources involved with a project
Which type of power is based on an individual's personal charisma?
referent
Which technique is used for resolving conflicts by delaying tasks?
resource leveling
Which term refers to the amount of individual resources an existing schedule requires during specific time periods?
resource loading
What is at the top of Maslow's hierarchy of needs?
self-actualization
Which term is used for taking time to renew oneself physically, spiritually, mentally and socially?
sharpening the saw
Resource leveling results in fewer problems for project personnel and accounting departments.
true