BUS 395 - Ch. 9

how many processes are involved with project resource management

4

groupthink

Conformance to the values or ethical standards of a group

What are the five stages in Tuckman's model of team development, in chronological order?

Forming, storming, norming, performing, and adjourning

RACI

Responsibility, Accountability, Consultation, Informed

power

ability to influence behavior to get people to do things they would not otherwise do

what are the three categories in McClelland's Acquired-Needs Theory

achievement, affiliation, power

According to McClelland's acquired-needs theory, people with a high need for ---- desire harmonious relationships with other people and need to feel accepted by others.

affiliation

what are the different kinds of power

coercive legitimate expert reward referent

synergy

concept that the whole is equal to more than the sum of its parts

Which method for conflict management should be used when both the task and the relationship are of high importance?

confrontation

what are the five modes for handling conflicts

confrontation compromise smoothing forcing withdrawal collaborating

Which process involves building individual and group skills to enhance project performance?

developing the project team

staffing management plan

document that describes when and how people will be added to a project team and taken off it

responsibility assignment matrix (RAM)

grid that maps the work of the project to the people responsible

A staffing management plan often includes a resource ----, which is a column chart that shows the number of resources assigned to the project over time.

histogram

McGregor's Theory X and Theory Y

human relations approach to management

Which type of intelligence involves the capacity to understand the motivations, intentions and desires of others?

interpersonal

Which concept refers to matching certain behaviors of the other person?

mirroring

McClelland's Acquired-Needs Theory

person's specific needs are acquired or learned over time and shaped by life experiences

Maslow's Hierarchy of Needs

physiological, safety, social, esteem, self actualization

what are the processes involved with project resource management

planning resource management estimating activity resources acquiring resources developing and managing project team controlling resources

project resource management

processes required to make the most effective use of the human and physical resources involved with a project

Which type of power is based on an individual's personal charisma?

referent

Which technique is used for resolving conflicts by delaying tasks?

resource leveling

Which term refers to the amount of individual resources an existing schedule requires during specific time periods?

resource loading

What is at the top of Maslow's hierarchy of needs?

self-actualization

Which term is used for taking time to renew oneself physically, spiritually, mentally and socially?

sharpening the saw

Resource leveling results in fewer problems for project personnel and accounting departments.

true