BUS COM CLASS

24. Most job refusal letters a. use the indirect strategy. b. give concrete reasons for not hiring the candidate. c. provide as much information as possible. d. mention the name of the person who was hired for the position.

A

1. What is the most accurate statement about negative workplace messages? a. Most businesses never experience situations that require delivering negative news. b. Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter. c. Because negative messages are rare, they do not have to be written as carefully as other messages. d. All of these choices are accurate.

B

22. Select the best subject line for a memo delivering bad news to employees. a. Discontinuation of Free Parking b. Change in Parking Benefit c. Parking d. Major Reduction in Parking Privileges

B

3. Which of the following statements about digital media in the workplace is least accurate? a. More and more data are stored on and accessed from remote networks, not individual computers. b. Desktop computers are still the most popular choice in most business offices. c. Social media networks such as Twitter have transformed communication from one-on-one conversations to one-to-many transmissions. d. Virtual private networks (VPNs) offer secure access to an organization's information from any location in the world that provides an Internet connection.

B

5. What is the best advice for organizing e-mail messages? a. Place the action information in the first paragraph so that it's not overlooked. b. Consider using side headings to better organize longer e-mail messages. c. Omit a salutation or greeting; these are used only in business letters. d. All of these choices

B

2. Liliana must be able to access her company's accounting records and accounting software from remote locations. What technology will allow her to store and to access data and software application in remote network clusters? a. E-mail b. Twitter c. Cloud computing d. Social networking sites

C

21. Jeannie must deliver bad news to her staff in person, and she knows they'll be upset. What should Jeannie do first to prepare for the meeting? a. Practice what she will say during the meeting. b. Call each staff member to give them fair warning that bad news is coming. c. Gather all relevant information. d. Hire a body guard.

C

4. Which of the following situations is most appropriate for sending an e-mail message? a. Caitlin must deliver a negative performance review to one of her employees. b. Drew must send salary information to the company's accountant. c. Sabrina wants to know whether her supervisor is available for a meeting next week. d. Martin must put one of his employees on probation for a workplace violation.

C

6. The most important part of an e-mail message is its ____________________. a. conclusion b. opening greeting c. subject line d. body

C

8. A colleague has suggested that you down-edit your e-mail message when replying to be more efficient. What should you do? a. Insert your responses to parts of the incoming message, and include only those parts of the incoming message to which you are responding. b. Place your reply at the bottom, after the original message. c. Delete the original message altogether before adding your reply. d. Write your reply using all lowercase letters.

C

1. Which of the following describes communication in today's digital age? a. Communicators are increasingly switching to mobile devices. b. Messages are shorter and more frequent. c. Message response time is much speedier. d. All of the above statements describe communication in today's digital age

D

18. Which of the following statements is most accurate? a. In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements. b. Always use the direct pattern when writing to a customer about a problem with an order. c. Always use the indirect pattern when writing to a customer about a problem with an order. d. In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements.

D

23. A company must deliver bad news to hundreds of employees and wants to use digital media to do so. Which communication tool is acceptable? a. E-mail b. Webcast c. Blogs d. Any of these digital communication tools is acceptable for delivering bad news to employees.

D

7. The major differences between the direct and indirect strategies are whether you start with a buffer and a. whether you apologize. b. whether you address the reader by name. c. whether you accept blame for the bad news. d. how early you explain the reasons for the negative news.

D

7. What is the best advice for writing e-mail messages? a. Use first names only in opening greetings. b. Because your name will appear in your e-mail address, you don't have to type it at the bottom of your message. c. Always include a complimentary closing such as Sincerely. d. Make your e-mail messages easier to read and to comprehend by using bulleted and numbered lists and headings.

D