BUS Final

____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.

Orientation

A(n) _____ layout arranges work flow around the production process. All workers performing similar tasks are grouped together.

process

The three main types of facility layouts are

product, process, and fixed-position

What is the primary difference between a merchant wholesaler and an agent?

whether it takes title to the product

When Nike donated $25,000 to a low-income area to provide job training, it received free and positive _____ in the news media.

publicity

The two key aspects of production control are:

routing and scheduling

_____ is the combining of natural resources, human resources, and capital to produce goods and services.

Production

Which of the following is a step in the new-product development process?

all of the above

Which of the following is a type of sales promotion?

all of these

Richard Sands is the CEO of Constellation Brands, the world's largest wine producer. He has the legitimate power and right to make decisions about how the division is run and to influence others to carry out these decisions. He has:

authority

Which of the following is an example of a capital product that would be found in a brewery?

bottling machine

______ is the practice of giving a great deal of authority and decision-making freedom to lower-level managers.

decentralization

Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses:

mass production

One of the three basic functions performed by the Equal Employment Opportunity Commission is:

mission statement assessment

A CAD/CAM system is a(n):

production database management system

The _____ is the combination of advertising, personal selling, sales promotion, and public relations used to promote a product

promotional mix

The sales process begins with the salesperson locating companies or people who are most likely to buy the seller's offerings. This activity is called:

prospecting

Division of labor refers to:

the process to dividing work into separate jobs

Why do companies engage in outsourcing?

to cut costs and to satisfy labor needs

Which of the following is NOT a typical task performed by a supply chain manager

hiring packers and drivers

The _____ is based on the five P's.

marketing mix

Which of the following is an example of in-store retailing?

none of the above

The Library is a new bar in town. Unlike the other bars in town, it charges no cover charge. The new bar has also priced its beer at $3 less per pitcher than its competition. Given what you know about pricing strategies, which pricing strategy is the owner of the new bar using?

penetration pricing

Many companies keep a continuously updated list of inventory levels, orders, sales, and receipts. This is called a(n) _____ inventory.

perpetual

Which of the following is an example of an individual factor that influences the consumer decision-making process?

personality

List the five levels of needs on Maslow's hierarchy of needs.

physiological needs, safety needs, social needs, esteem needs, and self-actualization

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

the Hawthorne effect

A network of Bennetton retail sales agents select the Bennetton designs that they feel will appeal to Bennetton retail customers. The responsibility for picking the next "hot style" is in the hands of this group. This is an example of a _____ structure.

committee

Companies that are trying to lower employee absenteeism are:

doing all of the above

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _____ organization.

informal

Business process management (BPM)

is accurately described by all of the above

To be a high-performance team, a team:

is accurately described by all of these

Collective bargaining:

is the process of negotiating labor agreements

Crown Holdings Inc. manufactures a high-resolution, full color digital inkjet printed cans that allows smaller beverage producers to label the cans as they are needed to be filled rather than keeping a stock of preprinted cans. This is an example of how a beverage company could use:

just-in-time

GTE modified its telephone operations by creating "customer care centers." The purpose of this change was to identify and abandon outdated rules and fundamental assumptions and act as if it were creating a new company more in line with the needs of today's customers. GTE was using a new concept in business called:

reengineering

____ refers to the core values and beliefs that support the mission and the business model of the firm and guide employee behavior.

Corporate culture

_____ is the efficient management of the acquisition of raw materials to the factory and the movement of products from the producer to industrial users and consumers.

Distribution

_____ is the process in which a firm continuously collects and evaluates information about its external environment.

Environmental scanning

Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by

Frederick Herzberg

____ is the horizontal expansion of an employee's job.

Job enlargement

_____ is the process of separating, identifying, and evaluating the layers of a market to design a marketing mix.

Market segmentation

_____ is something that prompts an individual to release his or her energy in a certain direction.

Motivation

_____ involves creating a unique marketing mix for every consumer.

One-to-one marketing

What is Six Sigma?

a quality control process

Which of the following factors affects an employee's compensation?

all of the above

The first step in performance planning and appraisal is to:

establish performance standards

The idea that employees are motivated by their expectations, or estimates of chances for reward, is called the _____ theory.

expectancy

A company with few managerial levels and a short chain of command usually has a wide span of control. This is called a _____ organizational structure.

flat

One of the advantages of work group cohesiveness is:

reduced employee turnover

_____ is the attempt to find and attract qualified job applicants in the external labor market.

Recruitment

_____ is a strategy that focuses on forging long-term partnerships with customers.

Relationship marketing

Human resource management is the process of _____ people in order to achieve organizational goals.

doing all of the above

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

Selection

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Theory X

As a promotional tool, podcasting offers the advantage to listeners of

convenience

CPM in advertising terms means

cost per thousand

A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.

grievance

The process that products go through as they pass through their introduction, growth, maturity, and decline stages is called the:

product life cycle

Which of the following is NOT a need identified in Maslow's hierarchy of needs?

psychological needs