BUS205 Ch1. Introduction to HRM
Which of the following is NOT one of the five main types of digital technologies driving the transfer of functionality from HR professionals to automation?
An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?
Embedded HR teams
________ refers to being psychologically involved in, connected to, and committed to getting one's jobs done.
Employee engagement
Which of the following refers to the standards someone uses to decide what his or her conduct should be?
Ethics
The HR department lever has HR managers put in place the policies and practices that produce the employee competencies and skills the company needs to achieve its goals.
F
The role of labor relations specialists includes investigating EEO grievances and collecting data about jobs for the purpose of writing job descriptions.
F
All of the following are examples of human resource specialties EXCEPT ______.
Financial advisor
Strategic human resource management refers to ____.
Formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims.
Which HR specialty involves preparing job descriptions?
Job analyst
Which term refers to exporting jobs to lower-cost locations abroad?
Offshoring
Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees, EEO violations, inadequate employee training programs, and confusion regarding health benefit enrollment and coverage. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceutical
Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees.
The basic functions of the management process include all of the following EXCEPT ________.
Outsourcing
All of the following are major areas in which an HR manager assists and advises line managers EXCEPT _______.
Strategic business planning
________ involves formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims.
Strategic human resource management
Which term refers to the HR manager putting into place the policies and practices that produce the employee competencies and skills the company needs to achieve its strategic goals?
Strategic results lever
All of the following are the most common reasons that firms decide to globalize EXCEPT ________.
Supervising quality control methods
A key concept of the textbook is that effective human resource management practice add measurable value to an organization.
T
According to research, less than one-third of all workers in the U.S. are mentally and emotionally invested in their work.
T
According to the Bureau of Labor Statistics, between now and 2022 the number of workers classified as "white, non-Hispanic" will decrease, and the number of workers classified as Asian will increase.
T
Centers of expertise are specialized HR that act like consulting firms within the company on particular topics.
T
Centralized HR units whose employees are shared by all the companies' departments to obtain advice are called shared service.
T
Distributed HR is the idea that more and more human resource management tasks are now being redistributed from a central HR department to the company's employees and line managers.
T
Ethics are the standards someone uses to decide what his or her conduct should be.
T
Hiring the wrong person for the job, committing unfair labor practices, and having your people not doing their best are personnel mistakes that hinder firms from achieving positive results.
T
Human resource managers are generally staff managers.
T
Human resource managers assist line managers with recruiting, hiring, and compensation.
T
Human resource managers who complete HRCI professional certification exams can earn PHR and SPHR, GPHR certificates.
T
Staff authority gives a manager the right to advise other managers or employees.
T
The SHRM human resource manager competencies include ethical practice, business acumen, and relationship management.
T
The evidence used in evidence-based human resource management may come from actual measurements, existing data, or critically evaluated research studies.
T
The planning function of management includes establishing goals and standards and developing forecasts.
T
Which of the following includes five basic functions-planning, organizing, staffing, leading, and controlling?
The management process
The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called:
The unbalanced labor force
Between 2012 and 2022 what ethnic group is projected to decrease as a percentage of the workforce?
White
Which of the following best describes a nontraditional worker?
Workers with multiple jobs
Which of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company discussed in the textbook?
changing employees' attitudes regarding work
Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.
developing customer relationships
Which of the following refers to the authority a manager has to advise other managers or employees?
functional authority
About what percentage of all job openings are now posted online?
70%
Which of the following best defines line authority?
A manager's right to issue orders to other managers or employees
Which SHRM HR manager competency involves the ability to effectively exchange information with stakeholders?
Communication
Which of the following is most likely a line function of the human resource manager?
Directing the activities of subordinates in the HR department.
Roberto Sanchez has recently been hired by Slate Pharmaceuticals as the senior vice president of human resources. Slate Pharmaceuticals has a history of a variety of significant problems within its HR department such as EEO violations, inadequate employee training programs, and employee confusion regarding health benefit enrollment and coverage. With 20 years of experience transforming HR departments in other firms, Sanchez believes he can correct the major problems at Slate Pharmaceuticals.
Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.
As baby boomers retire from the workforce, there will be more people entering the labor pool than leaving it.
F
What term refers to the knowledge, skills, and abilities of a firm's workers?
Human capital
The HR staff member who has the job of advising management on all aspects of union-management aspects is the ________.
Labor relations specialist
Jolene, a manager, delegates the authority for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process?
Organizing
Which of the following areas is NOT a major area where human resource managers assist and advise line managers?
Performance management
Tools such as Twitter, Facebook, and LinkedIn that can be used to recruit new employees are known as:
Social media
Which organization provides professional certification for human resource managers?
Society for Human Resource Management
________ functions involve assisting and advising line managers.
Staff
According to the textbook, approximately what percentage of job seekers used Glassdoor during their job search to learn about a company they might apply for?
48%
Approximately how many people now use information technology to work from remote locations at least once per month?
5 million
Approximately what percentage of people in the United States work for small firms?
50%
________ is the right to make decisions, to direct the work of others, and to give orders.
Authority
Pablo has the ability to understand and apply information with which to contribute to his organization's overall strategic plan. This is the SHRM HR competency of:
Business acumen
Ralph works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Ralph is most likely holding the position of:
Compensation manager
Which SHRM HR manager competency of consultation involves the ability to provide guidance to organizational stakeholders?
Consultation
Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which basic function of management best describes Larry's actions?
Controlling
When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.
Controlling
Which of the following would most likely provide assistance to executives about long-term strategic plans?
Corporate HR teams
Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company's long-term strategic plan?
Corporate HR teams
________ involves using statistical techniques, algorithms, and problem-solving to identify relationships among data for the purpose of solving particular problems.
Data analytics
Since human resources is important to all managers, which is NOT a personnel mistake a manager wants to avoid making while managing?
Experience low turnover
A key concept of the textbook is that human resource management is the sole responsibility of human resource managers, so line managers and staff managers rely heavily on HR specialists to hire the best employees.
F
Autonomy is the right to make decisions, direct the work of others, and give orders.
F
Cloud computing basically means using statistical techniques, algorithms, and problem-solving to identify relationships among data for the purpose of solving particular problems.
F
Communicating is one of the five basic functions of the management process.
F
In the next few years, almost all the new jobs added in the United States will be in goods-producing industries.
F
Setting standards such as sales quotas, quality standards, or production levels is part of the leading function of human resource management.
F
Shared service HR teams focus on assisting top management in big picture issues such as developing a firm's long-term strategic plan.
F
Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.
F
Staff managers have staff authority which enables them to issue orders down the chain of command unlike line managers.
F
Strategic human resource management refers to performing basic day-to-day duties that satisfy the needs and demands of both the employee and the employer.
F
________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.
Globalization
________ refers to ensuring that the human resources management function is delivering its services efficiently.
HR department lever
Which of the following is an aspect of "distributed" HR?
HRM tasks redistributed to the company's employees and line managers.
________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.
Human resource management
Which of the following describes one of the most significant demographic trends facing the U.S. workforce?
Increased number of aging workers
Which was NOT a change in the economic and political philosophies that drove the globalization boom causing U.S. imports and exports to rise from $47 billion in 1960, to $562 billion in 1980, to about $5.1 trillion recently?
Instability in the world labor market
Which of the following human resource management specialties calls for collecting data to write job descriptions?
Job analysis
One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department.
Line
The vice president of marketing tells a marketing manager to prepare a presentation by the end of the week. The vice president is most likely exercising which of the following?
Line authority
Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.
Line authority; staff authority
Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerard is most likely a _______.
Line manager
Which of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?
Manager
A line manager's human resource responsibilities most likely include all of the following EXCEPT ________
Marketing new products and services
In the management process, which of the following is an activity associated with the leading function?
Motivating subordinates
What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?
On-demand workers
Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?
Planning
Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?
Planning
Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
Qualitative opinions
Will works at a position in his organization where he maintain contacts within the local community and travels to search for qualified job applicants. Will's position is best described as:
Recruiter
Which of the following is NOT a HR certification?
SHRM Junior Professional
Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities?
Shared HR groups
In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation.
Staff managers; line managers
Which function of the management process includes selecting employees, setting performance standards, and compensating employees?
Staffing
In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff.
T
On-demand workers are freelancers and independent contractors who work when they can, on what they want to work on, and when the company needs them.
T
Over the next few years, employers may face a severe labor shortage because ________.
There are fewer people entering the workforce than there are retiring baby boomers.
